Lucky Club; pokey payout, no flushing

[dionysus]

I didn't realize it would take so long when I've WDed before:

x: my withdraw is pending; could you kindly flush it please, remove it from being available to reverse or cancel

x: ty

Jesse: Unfortunately I am unable to remove your funds until your request has been processed by our payment team.

x: so you cant flush withdraws ever?

Jesse: I am sorry but I am unable to flush your funds. Please the payout process will begin 48 hours (business days) after your request has been received. The processing of your request will start after this pending perid. Payout times indicated refer to the actual processing and do not include the pending period.

Jesse:

x: so, in other words, about a week then

Jesse: Yes, that is correct.

x: i see

x: thank you

Jesse: You're welcome.

Jesse: May I assist you with anything else today?

x: no, thanks, didnt relize it took a week when ive already withdrawn before, ill keep that in mind

Jesse: You're welcome.

Jesse: Thank you for visiting. Please contact us at anytime. Enjoy playing in the casino!
__________________________

Thought I might enjoy some of my WD this weekend, LOL, guess not. Ah well, I won, I'll get paid, but last deposit for me. A week far too long for my tastes.

 

[mrmark21]

Thought I might enjoy some of my WD this weekend, LOL, guess not. Ah well, I won, I'll get paid, but last deposit for me. A week far too long for my tastes.

Was that the only representative you spoke with? Does Lucky Club flush withdrawals? I think it's always best to talk too a few reps rather than just the one. Some of them are more knowledgeable than the others, perhaps one has missed a day at training, or maybe they are new? I've worked as a team leader at numerous call centers before so know this to generally be the case. If you're pretty sure they do something try talking to a different rep

I also agree, a week is far to long unless that's you're first withdrawal.

 

[dionysus]

Support sent a follow-up email:
(different CSR)

Thank you for contacting us and we appreciate you sending through the required to documents to complete our verification process. Please note that all payouts are subject to a four (4) days pending period before being sent. therefore, your payout which was requested today will be processed by Tuesday of next week. Once completed, you can expect to receive it within 24-48 hours to your Moneybookers account.

Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

Kesha
Casino Support

___________
So, basicially, pokey-ass payout. Wonder if JPC is going this slow now?

 

[mrmark21]

So, basicially, pokey-ass payout. Wonder if JPC is going this slow now?

I can see hat, no wonder I thought it was a problem on the live help side But no just slow pay

Hope you get you're money soon

 

[Tirilej]

That sound as if they suddenly have doubled the time.
Jackpot Capital group went from a fast paying group to 48 hours pending, not including weekends,
to 4 days now?
They are getting worser with payouts, not better

 

[dionysus]

Yeah, if it takes a week, it'll be my last deposit. My last WD here was only about 1-2 days I think

 

[weplant]

I'd be thrilled if I could get a withdraw in one week..The average for here in the USA seems to be 2 weeks..

 

[LaHutti]

Sure, but there is absolutely no excuse or reason for that amount of time outside the US.

I'd be thrilled if I could get a withdraw in one week..The average for here in the USA seems to be 2 weeks..

 

[XOXOXOXOXOX]

Sure, but there is absolutely no excuse or reason for that amount of time outside the US.

Agree, for example i had my first wd from betsafe that was paid in about an hour, no doc no bs. Why would i wait for my money that long?? I stopped playing at JC casinos for that reason and also because their pay thru is unreasonably high compare to other RTGs i pay at. I also find their slots always so tight compare to CWC.
If they want my business back they have to do something about their terms but not like i am planning to dump lost of money in them if they reconsider.

So i am glad we have choices.

 

[Affiliate Capital]

Payout processing

HI there,

Just to clarify, payout requests at the Jackpot Capital group all undergo a 48 business hour pending period.

After that period has passed the payouts are usually done right away.

If you request a payout on a Monday morning, its processed on Wednesday for the latest.

Should you have any questions about your own account, please PM me here with your account name and I will check into that for you.

Have a lovely weekend!

Kind regards,
Yasmeen
Casino Manager

 

[Tirilej]

Thanks for clearing that up Yasmeen. Good to know that it's still just 48 hours.

It's worth mention though that for someone who request a payout after 9am wednesday,
will have to wait until next monday to get paid.
That weekend in between always make a mess of everything doesn't it?

 

[dionysus]

Hi, thanks,
You're saying a 48 hour pending period, but your rep is saying 4 days, twice what you are.

Support sent a follow-up email:
(different CSR)

Thank you for contacting us and we appreciate you sending through the required to documents to complete our verification process. Please note that all payouts are subject to a four (4) days pending period before being sent. therefore, your payout which was requested today will be processed by Tuesday of next week. Once completed, you can expect to receive it within 24-48 hours to your Moneybookers account.

Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

Kesha
Casino Support

___________
So, basicially, pokey-ass payout. Wonder if JPC is going this slow now?

Also, if it isn't the first withdraw, why can you not flush the amount (remove it from being able to reverse?)

 

[Nate]

HI there,

Just to clarify, payout requests at the Jackpot Capital group all undergo a 48 business hour pending period.

After that period has passed the payouts are usually done right away.

If you request a payout on a Monday morning, its processed on Wednesday for the latest.

Should you have any questions about your own account, please PM me here with your account name and I will check into that for you.

Have a lovely weekend!

Kind regards,
Yasmeen
Casino Manager

Just be advised that IF you withdraw on a Friday the 48hours do not apply. Weekends are not counted and your WD will only be processed Wednesday (48 Hours from Monday) or Tuesday at the earliest if it was withdrawn during business hours on Friday.

Players should note pending periods are 96hours including weekends... Which IMPO is absolutely pathetic for an Accredited Casino.

Nate

 

[maphesto]

Players should note pending periods are 96hours including weekends... Which IMPO is absolutely pathetic for an Accredited Casino.

Also, when dealing with Lucky Club, remember that this casino is not accredited. JC, Grande Vegas, Intertops and Slotastic are. If I remember correct Bryan put Lucky Clubs BBF ob hold when he thought they should decide who they belong to (Jackpot Capital or Intertops).

The only Nuworks casino to recommend is therefore Buzzluck!

 

[Tirilej]

Also, when dealing with Lucky Club, remember that this casino is not accredited. JC, Grande Vegas, Intertops and Slotastic are. If I remember correct Bryan put Lucky Clubs BBF ob hold when he thought they should decide who they belong to (Jackpot Capital or Intertops).

The only Nuworks casino to recommend is therefore Buzzluck!

Now you're confusing me since Lucky Club is with JC's group. They share their documents when verifying a player and have the same rep here.
I know you suspect Intertops to be a part of them but I havn't heard of any hold up on accreditation for that reason.
New one to me so I better go search some...

 

[maphesto]

Now you're confusing me since Lucky Club is with JC's group. They share their documents when verifying a player and have the same rep here.
I know you suspect Intertops to be a part of them but I havn't heard of any hold up on accreditation for that reason.
New one to me so I better go search some...

I am almost sure of this, think Bryan wrote something like that in their BBF-thread. I will search aswell.

Edit: Here:


https://www.casinomeister.com/forums/threads/lucky-club-baptism-by-fire.46859/

 

[Tirilej]

Thanks for that. Me have a bad memory since I could find myself in that very thread

 

[Nifty29]

Just be advised that IF you withdraw on a Friday the 48hours do not apply. Weekends are not counted and your WD will only be processed Wednesday (48 Hours from Monday) or Tuesday at the earliest if it was withdrawn during business hours on Friday.

Players should note pending periods are 96hours including weekends... Which IMPO is absolutely pathetic for an Accredited Casino.

Nate

It is disgraceful IMO.

It's the sole reason I no longer play at any JC casino and have uninstalled them as well.

Other players who believe in fair and genuine customer service should do the same.

I've said it before many times....casinos that do not process payouts within 48 hours (REAL hours) should not be accredited. It cheapens the list to a degree in my view to put JC in the same category as 32Red.

If JC does not consider the weekend as business hours, they should close the entire casino from Friday midnight until Sunday midnight. I consider taking deposits and offering games to be "business"....I mean, it is exactly what their business IS for pete's sake.

 

[dionysus]

To their credit, they have paid me previously and accepted my documents fine. The same couldn't be said for Buzzluck who came back with a thousand excuses and cost them my deposits. CW generally, arent any better when it comes to WDs

 

[maphesto]

To their credit, they have paid me previously and accepted my documents fine.

So can be said of many casinos.

I went to look at Lucky Clubs webpage, I can't find any "about us" page or info about their license.

Are they as bad as Liberty Slots?

Do they use Intertops licence? Grande Vegas? Jackpot Capital?

Do many players deposit at a casino without knowing about license/ownership?

 

[dionysus]

I've only depped twice (5o bucks), withdrawn twice (300 and 900)
I liked the software and couldnt get approved at Buzzluck; since theyre the only 2 offering the software, it isnt as though I had options.
Being owned by JP, theyve (JP) always paid me too. This is the first time I've encountered a payment delay.

 

[Balthazar]

If JC does not consider the weekend as business hours, they should close the entire casino from Friday midnight until Sunday midnight.

Ain't that the truth.
On top of that, sending money to a Moneybooker account takes seconds, literally. There's NO reason for a waiting period OTHER than they hope that you'll reverse it.

 

[dionysus]

Ain't that the truth.
On top of that, sending money to a Moneybooker account takes seconds, literally. There's NO reason for a waiting period OTHER than they hope that you'll reverse it.

And in this case, I've previously withdrawn to Skrill and docs are long approved.
I agree. I couldn't even get the funds flushed (though if theyre hoping I'll reverse, theyre sadly mistaken)

 

[dionysus]

HI there,

Just to clarify, payout requests at the Jackpot Capital group all undergo a 48 business hour pending period.

After that period has passed the payouts are usually done right away.

If you request a payout on a Monday morning, its processed on Wednesday for the latest.

Should you have any questions about your own account, please PM me here with your account name and I will check into that for you.

Have a lovely weekend!

Kind regards,
Yasmeen
Casino Manager

Thank you for contacting us and we appreciate you sending through the required to documents to complete our verification process. Please note that all payouts are subject to a four (4) days pending period before being sent. therefore, your payout which was requested today will be processed by Tuesday of next week. Once completed, you can expect to receive it within 24-48 hours to your Moneybookers account.

Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

Kesha
Casino Support

So, I'm curious which it will be. The one rep says will be processed today. But 24-48 hours to MB.
The JCP rep here says after processed (which should be today), it's done right away.

So, one is 2 days from now. One is later today..

 

[dionysus]

Thanks. Funds received. Rep PMed to indicate the delay was relating to the fact that due to my using pre-paids, they initially wanted new CC scans until they realized they were pre-paids.
Thanks Yasmeen for responding to my PM in a timely manner

 

[RikkiGT-R]

Is the sole reason these casinos hold WD in this "pending" period simply in the hope players will get bored waiting and simply reverse and, hopefully for such casinos, eventually lose?
Seems that way to me. Deposits are (almost always) instant, so why not process the WD instantly and we can all be happy? I just don't understand the mentality, and I can guarantee (seeing as I've already seen it mentioned on this thread) casinos that do this feet dragging bollocks will not only lose paying customers, but also miss out on potential new customers as well; it's counter-productive. I for one will not even think about depositing with Jackpot Capital.