- Joined
- Mar 14, 2012
- Location
- Florida, USA
Good morning,
I'm hoping for some advice from members. On September 30 and October 1, I put in to withdraw $10,000 at Royal Prive (a Topgames Casino). I have been playing there for a few years and, although I had to do a lot of "cheer leading" to my VIP Manager, he expedited payments so that I was receiving an average of one payment per week and, on occasions, two payments per week of $2500 for winnings as far back as last May.
In August, I cut back on my wagering significantly. They told me they could not keep paying me weekly or at the level of the previous payments. They told me it will take 7 months to get the payments for the $10,000 they owe me. They quote their terms and conditions:
"33.Players are allowed to withdraw up to $1,500 per request. If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
34.Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully."
So, although I have already "withdrawn" the $10,000, they are saying they will pay $1500 every 15-18 business days (7 months total time to get the money).
Does anyone have any advice about this? It seems to me to be an unacceptable delay but I don't know if I have any recourse.
Thank you so much for any advice you have to offer.
I'm hoping for some advice from members. On September 30 and October 1, I put in to withdraw $10,000 at Royal Prive (a Topgames Casino). I have been playing there for a few years and, although I had to do a lot of "cheer leading" to my VIP Manager, he expedited payments so that I was receiving an average of one payment per week and, on occasions, two payments per week of $2500 for winnings as far back as last May.
In August, I cut back on my wagering significantly. They told me they could not keep paying me weekly or at the level of the previous payments. They told me it will take 7 months to get the payments for the $10,000 they owe me. They quote their terms and conditions:
"33.Players are allowed to withdraw up to $1,500 per request. If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
34.Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully."
So, although I have already "withdrawn" the $10,000, they are saying they will pay $1500 every 15-18 business days (7 months total time to get the money).
Does anyone have any advice about this? It seems to me to be an unacceptable delay but I don't know if I have any recourse.
Thank you so much for any advice you have to offer.