Does anyone else find it frustrating that when you go to a site for assistance from the Live Chat Operator that it is so slow. I am not talking about the response time as much as I am the pet peeve of their handling multiple responses at a time.
I type FAST.......when I "call" them, I get the generic "Hello, how may I help you today, which must be a standard key stroke for them. I give them my reason for contacting them and then I sit and wait and wait and get the standard response "checking your account" etc.
But while I know that it takes time, I dont understand why they have to help multiple customers at the same time. So they answer me and then I wait in line while the simultaneously deal with other customers.
I have asked them (multiple "thems" at various sites) why they can't just stay with me until my issue is solved/finished without leaving me to help someone else. They just apologize and explain that they can't.
Customer service should stay with the customer until their question/problem is resolved. Not bounce around and keep us waiting.
This bother anyone else or am I just a whiner?
Diane
I type FAST.......when I "call" them, I get the generic "Hello, how may I help you today, which must be a standard key stroke for them. I give them my reason for contacting them and then I sit and wait and wait and get the standard response "checking your account" etc.
But while I know that it takes time, I dont understand why they have to help multiple customers at the same time. So they answer me and then I wait in line while the simultaneously deal with other customers.
I have asked them (multiple "thems" at various sites) why they can't just stay with me until my issue is solved/finished without leaving me to help someone else. They just apologize and explain that they can't.
Customer service should stay with the customer until their question/problem is resolved. Not bounce around and keep us waiting.
This bother anyone else or am I just a whiner?
Diane