Live Chat commentary

[Diane]

Does anyone else find it frustrating that when you go to a site for assistance from the Live Chat Operator that it is so slow. I am not talking about the response time as much as I am the pet peeve of their handling multiple responses at a time.

I type FAST.......when I "call" them, I get the generic "Hello, how may I help you today, which must be a standard key stroke for them. I give them my reason for contacting them and then I sit and wait and wait and get the standard response "checking your account" etc.

But while I know that it takes time, I dont understand why they have to help multiple customers at the same time. So they answer me and then I wait in line while the simultaneously deal with other customers.

I have asked them (multiple "thems" at various sites) why they can't just stay with me until my issue is solved/finished without leaving me to help someone else. They just apologize and explain that they can't.

Customer service should stay with the customer until their question/problem is resolved. Not bounce around and keep us waiting.

This bother anyone else or am I just a whiner?

Diane

 

[Deeplay]

Well I know on our livechat (not gambling) we use canned responses i think its pretty standard and infact is an inbuilt feature of most Livechat software. Also somtimes our support do have multiple customer chats at 1 time. It happens - not perfect but it happens. I doubt any casino rep will sit there picking their nose until they decided to respond. Can be frustrating but hey live is live and way ahead of shite email only support. Which btw if its all a casino offers support terms i never deposit again.

 

[Diane]

yeah, its very clear that its a canned response. But when I type back lightning fast they should be able to stay with me. There isn't time to pick your nose if you are having a chat back and forth wtih me... LOL

I agree too that if no live chat, I play elsewhere -- I need instant service and waiting for an email is just too frustrating.

Diane

 

[all4greed]

My bitch is mainly with Rival.

I've asked the CSR's before how many people they are helping and they say just you. And I've been given information I didn't ask for because they got confused on who they were chatting with.

Yes, it bothers me. When I'm next in the line, I expect quick and intelligent responses. But that generally doesn't happen.