Your Input Please Live Casino Player Observations wanted.

neilw

Moderator of Live Games forum
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Hi All,

I'm attending the Live Gaming Summit at the end of April in Barcelona.

The summit is aimed primarily at the Live Casino solution providers, but there will be lots of influencers from the live gaming industry attending including some casino operators.

I've been invited to sit on a few discussion panels, where i intend to comment and give feedback from a players perspective. This is a great opportunity to provide direct feedback to the suppliers and operators to help improve the live casino solutions.

I know what I think about the software, games and they way they are presented.

But I'm really interested to hear other peoples opinions, perceptions and recommendations on what would make the playing experience better. Ideally I'd like to hear from experienced players and also those new to live casino or those that haven't really considered playing or have but haven't bothered.

I'm after any feedback you have, as that will help validate my views and allow me to represent "players" more effectively.

Cheers in advance.
Neil
 

Mr Shine

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For evolution in particular: they have a quite high incidence of disconnects and glitches, that although is a problem caused on their side, in blackjack/3 card poker/any other game that requires a mid-point decision, players get the short stick as in those games they will auto stand the player. They need to invest in a Playtech style RNG system for when signal is lost and/or have an option where it will play the game to a decent strategy on disconnects, (e.g no standing on hard 11/soft 16 or less in BJ or with a pair or better in 3CP)

Edit to add: also it would be nice if the pre decision buttons are not locked in when you press them, they're quite small and it can be easy to accidentally press split when you mean stand, a chance to cancel and choose again before your turn comes up would be nice. It would also be good if they had an option to have warnings on obviously stupid moves, if you want to stand your hard 20 but misclick hit a disableable "are you sure?" popup would be user friendly.
 
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neilw

Moderator of Live Games forum
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Thank you.

I absolutely agree on the pre decision buttons. A few times I've hit when i meant to stand and also hit when i wanted to double. Would be great to cancel it before it got to your turn.
 

Mr Shine

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Oct 30, 2012
Location
UK
A suggestion for Playtech: you have speed Roulette tables, why not speed Blackjack? Have a couple of tables where betting time is cut in half, decision time cut in half and dealers put in rotation on those tables are the ones that deal cards fast.
 
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