Light Casino - My personal Experience

[Lobo]

Ok, fair enough

 

[7StarsPartners]

I have patience. I didn't post this to beg for a speedy withdrawal.

The point is, anyone who wins over 500 euros and wants to withdraw over that limit, will be gone. You're pretty much turning them away. In the long run everyone most likely loses, you're turning the short time winners away. They'll be gone in two days if they lack discipline and play it all away while waiting for that absurd time, or if they have discipline they'll go away after waiting for a week or two or three or four for a simple withdrawal.

I think you should reconsider this policy. It's very shortsighted. You're effectively turning away any players who withdraw anything. Those players would probably deposit again and in the long run, turn a profit for your casino. You don't have to go very far to find around 500 casinos with better functionality when it comes to withdrawing money. What do you think anyone going through weeks for a withdrawal will do, redeposit in the future? Or go somewhere where it takes a day or two?

A policy like this only makes players angry, or question the liquidity. I don't know which is worse.

Just offering constructive criticism.

Dear @asm ,

Thank you for your review!
We highly value each and every opinion.
First of all, we would like to kindly tell you, that our Terms & Conditions are more or less the same as the other European casinos.
Yes, it is stated that we withdraw within 3 business days, however, our Finance team is trying to withdraw funds as soon as it is possible. All we want to say, we are doing our job in a very professional manner and we care about our customers a lot. We are working on improvements day and night, to make our website perfect for all our clients.
We will be glad to see you as one of our players, as we prepared a lot of different unique offers for our new clients!
Should you have any questions, do not hesitate to contact us, please!

Kind regards,

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Administration

 

[7StarsPartners]

Wow wow, horrendous withdrawal limit and processing time. Very easy to deposits thousands (of course)... if you are lucky enough to win and want to withdraw you are stuck with €500 a day with 3 working days processing time excl. weekends.

How do you defend this hilarious withdrawal limits and processing time @7StarsPartners ?

Withdrawal limits:

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- paragraph 7.12
If you deposit enough and get max VIP level you are awarded with a max withdrawal limit of €1500 a day.
You are offering table games where you can bet €10.000 a hand, @7StarsPartners - I do not see that as "fair play". Do you?

This really makes me mad. Such a predatorian casino. Stay away!

Dear @Lobo ,

Thank you for taking your time to review our website! We highly value each opinion.
We would kindly tell you, that we do state in the Terms & Conditions that we withdraw within 3 working days, but we have the very professional Finance team, which is trying to do it faster than the indicated time. Also, we would like to remind you, that all our players can set any limit at any time for their deposits. To know more about the limits you'll need to create an account and check it by yourself.
Also, if you have any additional questions you can always ask us here, on email or via live chat in our casino. We will be more than happy to help you and dispel all your doubts.

Kind regards,

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Administration

 

[Lobo]

lol, you are dodging all questions like Chuch Norris, @7StarsPartners

 

[asm]

Dear @asm ,

First of all, we would like to kindly tell you, that our Terms & Conditions are more or less the same as the other European casinos.
Yes, it is stated that we withdraw within 3 business days, however, our Finance team is trying to withdraw funds as soon as it is possible.

500 euro limit: not more or less the same as european casinos
3 business day waiting period (can actually be more): not more or less the same as european casinos

Coincidentally, it's not also very surprising that the self control tools are lacking. No loss limit, no wager limit, and it seems like you can self exclude yourself for one (1) day. Not very accidental when you have a minimum of 3 days to wait (most likely over a week). All that time, oddly enough a reversal isn't behind three days.

I'm not bitter as like I said I do have patience and I got my money. It was pretty irritating to wait for it though, especially since you're here and actually have the balls to justify this bull shit of a system you keep. Shame on you.

 

[Nordog]

I play at alot of European casinos directed to the Scandinavian market and none of them have a limit on cashout, not daily, weekly or monthly. And withdrawals usually land on my bank account within a day after i place it.

 

[Lacoste2020]

I cannot recommend this Casino since they do not react on messages (complaints) from public authorities.

 

[7StarsPartners]

I cannot recommend this Casino since they do not react on messages (complaints) from public authorities.

Hi @Lacoste2020,

Thanks for your reply. We value every comment and every opinion.
As you can see we are answering on all comments and questions that appear here in the thread.
As many European online casinos have established time for additional verification procedures for any payout exceeding some amount, we are not the exception. Due to bank regulations withdrawals through bank transfer can take from 3 to 5 working days.
On our casino brand, players can use the option of fast deposit and fast withdrawal through BankID. This option is open for Finnish players. All the withdrawal limits are determined by the VIP level of each customer and can be checked in our Terms and Conditions. It’s the internal policy of our company.

In case of any additional questions please do not hesitate to contact us via live chat or email support@lightcasino.com

Best Regards,
Lightcasino.com Administration

 

[7StarsPartners]

I cannot recommend this Casino since they do not react on messages (complaints) from public authorities.

Dear @Lacoste2020,

Please be informed, that we provided you with a reply in private messages and we can proceed there further. Thank you for getting in touch with us!

Best regards,

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Administration

 

[Lacoste2020]

Dear @Lacoste2020,

Please be informed, that we provided you with a reply in private messages and we can proceed there further. Thank you for getting in touch with us!

Best regards,

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Administration

Thank you for your support. Everything is fine now. Best, Lacoste2020

 

[dunover]

Thank you for your support. Everything is fine now. Best, Lacoste2020

OK, happy they've resolved it to your satisfaction.