So I signed up to Liberty slots. Made two deposit's one yesterday and the second today. When I reached $78 today I thought I better go look for a max bet percentage rule.
Only to find I'm from a country who's bonus banned. I found it odd as I had a sign up no deposit then a $30 bonus for being signed for a month.
I'm not used to being bonus banned, this have never happened to me before. When I deposited the bonuses were offered to me. Also I have been sent many bonuses via email nearly every other day.
Just a warning really to Brit's as you are on this list: Bonuses are not available to players residing in the following countries:
Australia, Denmark, Israel, United Kingdom, Greece, Ireland, India, Lebanon, Romania, Poland, Russian Federation
Hey this was my chat with live support, it started bad but ended on a bright side for now.
Andrea: Hello,
Andrea: Thank you for contacting customer service. How can I assist you today.
You: Hi.
You: I'm from the United Kingdom, I have deposited twice now. I just read in your terms and conditions that players from the UK can not play with deposit bonuses. The problem is you keep on sending me bonus promotions threw emails.
You: I have a balance of $78 today from my second deposit.
You: I'm not complaining because I have lost. I'm complaining because I can't cashout from my deposits.
You: This is very wrong.
Andrea: That is managements decision.
You: Account number: xxxxxxxxxxxxx
Andrea: That is why we have a disclaimer.
You: What to send me bonuses nearly everyday, that I can't win from.
You: Why would you send these bonuses to me knowing I can't claim them?
Andrea: That is because you are subscribed to receive our emails.
You: Andrea?
You: Erm no I'm not, I signed up. That's it.
Andrea: What I can do for you is have you removed from the mailing list.
You: How about my last two deposits? I think you should send them back.
You: Andrea?
Andrea: I will have my supervisor review this case.
You: Yes, then email me the result.
Andrea: Please be advised that in order for us to refund you your money your account will be closed.
Andrea: I will send the account to the relevant department for it to be reviewed.
You: Ok.
You: Have you spoke to your supervisor then.
Andrea: yes I did.
Andrea: That is what he advised.
You: Ok, then close my account and send back my deposits.
Andrea: your account has been closed.
Andrea: the relevant department will have a look at your account.
Andrea: you will receive an update on Monday.
You: Ok, bye.
Andrea: is there anything else that I can assist you with?
You: No, bye.
.........................................................................................................
I checked there register page and found that the accept promotions by email was checked upon loading.
Only to find I'm from a country who's bonus banned. I found it odd as I had a sign up no deposit then a $30 bonus for being signed for a month.
I'm not used to being bonus banned, this have never happened to me before. When I deposited the bonuses were offered to me. Also I have been sent many bonuses via email nearly every other day.
Just a warning really to Brit's as you are on this list: Bonuses are not available to players residing in the following countries:
Australia, Denmark, Israel, United Kingdom, Greece, Ireland, India, Lebanon, Romania, Poland, Russian Federation
Hey this was my chat with live support, it started bad but ended on a bright side for now.
Andrea: Hello,
Andrea: Thank you for contacting customer service. How can I assist you today.
You: Hi.
You: I'm from the United Kingdom, I have deposited twice now. I just read in your terms and conditions that players from the UK can not play with deposit bonuses. The problem is you keep on sending me bonus promotions threw emails.
You: I have a balance of $78 today from my second deposit.
You: I'm not complaining because I have lost. I'm complaining because I can't cashout from my deposits.
You: This is very wrong.
Andrea: That is managements decision.
You: Account number: xxxxxxxxxxxxx
Andrea: That is why we have a disclaimer.
You: What to send me bonuses nearly everyday, that I can't win from.
You: Why would you send these bonuses to me knowing I can't claim them?
Andrea: That is because you are subscribed to receive our emails.
You: Andrea?
You: Erm no I'm not, I signed up. That's it.
Andrea: What I can do for you is have you removed from the mailing list.
You: How about my last two deposits? I think you should send them back.
You: Andrea?
Andrea: I will have my supervisor review this case.
You: Yes, then email me the result.
Andrea: Please be advised that in order for us to refund you your money your account will be closed.
Andrea: I will send the account to the relevant department for it to be reviewed.
You: Ok.
You: Have you spoke to your supervisor then.
Andrea: yes I did.
Andrea: That is what he advised.
You: Ok, then close my account and send back my deposits.
Andrea: your account has been closed.
Andrea: the relevant department will have a look at your account.
Andrea: you will receive an update on Monday.
You: Ok, bye.
Andrea: is there anything else that I can assist you with?
You: No, bye.
.........................................................................................................
I checked there register page and found that the accept promotions by email was checked upon loading.