The industry is corrupted and filled with scammers. Some time ago i had a "malfunction" on golden monkey from yggdrasil and complained, they said nothing was wrong... ofc. But i was streaming so i had recorded it and posted it on youtube. Ooops they backed up and admitted it was a mistake and compensated me. Yesterday i played on superlenny, reactoonz from playngo. I hit the gargatoon and on the 2 medium ones they connected 15+ with a square 2x. It made the sound of huge win.. and then oops music gone and it pops a "10x". I was like wait, i should have got 75x2 for 150x win? I instantly contacted superlenny support about it and they said they would ask playngo and come back to me. OF COURSE, they did exactly like yggdrasil and said "nah nothing wrong here's the proof" and they sent me some excel spreadsheet drawings of my win showing a screen different than what i had. Sadly for me, this time i was offstream and wasn't recording so what can i do now? Just take it, be screwed off again and let them win? And i mean seriously excel drawings? I think im done streaming and playing casinos. I have enough, when you need to record and save all your play to have it on hand everytime the providers/casinos screw you... wtf.
In my opinion here we have two possibilities. Either it's common business from provider and casinos to have "bugs" that screw up players to make more money on the side or there was a malfunction with the rng/server and it was supposed to pay me 10x but showed me a screen that would've paid 150x. Being replied something like that "sorry there was most likely a malfunction and you were shown something different than you should have, we are sorry for the inconvenience here are some free spins on the house" i would've taken it better but being told, "nah you win 10x here is a drawing we did during lunch time that shows your win bye" fak off really. I just wish there is some kind of justice in the world and these guys someday will get the karma they derseve.