Bogus Complaint lct1986 vs VideoSlots

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Hi lct1986,

First of all I would like to say Im sorry for your personal problem regarding gambling.
I have gone through this case and I can see that from the first time you mention you had a problem with gambling your account got permanently blocked. This was on 28th November 2015.

I can also see in our systemlogs that you locked your account 19th October 2014, this was done via our responsbile gambling page and no contact was made with our support. You locked it for 10,000 days.
It is specified under the lock function that it can be reopened after 7 days.
It is also specified that if you would like to permanently block your account you should contact our support.
On the 17th November 2015 you requested us to reopen your account and the account was opened on the 24th November 2015.

After you made your complaint you informed us that you would report this to UKGC, IBAS and MGA. You also specified you would file complaints with Casinomeister and Askgamblers. When that happened the case was sent to our compliance officer who has been waiting the complaint from 3rd party service.

As you decided to take this to the next level, we need to await them before we can finalize the case.

To continue the case here at Casinomeister we recommend you to do a PAB.

Best regards,

Philip

I must be psychic lol as that response was what I expected to hear from the casino.

Anyway OP if you really wanted opinions and answers PAB was the way to go. But from casinos response its clear why you don't want to PAB. Then again it saves Max time as you would just say the result was fixed as casino pays him.

But from reading your other post you seem a bit irritated the fact you can no longer get several hundred pounds cashback. Im taking a guess you deposited and lost quite a bit then . So looks like your focus should be on your gambling problem and not trying to get money back from casinos you have lost at.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Ok I'm reluctant to call you a clown. But if you read the thread, you can see I state that I excluded a year ago. I have therefore requested very specific data which VS is failing to supply. If you expect me to be able to provide a full chronological run down of events without access to the account and with the casino refusing to supply me the requested data but then I'm sorry but you are one.

Nice one LCT1986... a typical answer from a heavily compulsive gambler. Always put the blame/direct the attention to others.

You can't remember what you have done in the past 2 weeks and put it in chronological order????
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Nice one LCT1986... a typical answer from a heavily compulsive gambler. Always put the blame/direct the attention to others.

You can't remember what you have done in the past 2 weeks and put it in chronological order????

2 weeks? The important part of the whole issue is what occurred a year ago. When I requested my account be excluded indefinitely.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
I must be psychic lol as that response was what I expected to hear from the casino.

Anyway OP if you really wanted opinions and answers PAB was the way to go. But from casinos response its clear why you don't want to PAB. Then again it saves Max time as you would just say the result was fixed as casino pays him.

But from reading your other post you seem a bit irritated the fact you can no longer get several hundred pounds cashback. Im taking a guess you deposited and lost quite a bit then . So looks like your focus should be on your gambling problem and not trying to get money back from casinos you have lost at.

And if I hadn't asked said casino not to let me lose there, I wouldn't be so irate.


So when did this 'lock account for [user states] number of days feature actually get introduced onto the website, alongside a 7 day disclaimer? That's the big question for me. Because not only can I not remember such feature, I definitely wouldn't use it if I did see it!
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
2 weeks? The important part of the whole issue is what occurred a year ago. When I requested my account be excluded indefinitely.

This is what happened a year ago:

Hi lct1986,

First of all I would like to say Im sorry for your personal problem regarding gambling.
I have gone through this case and I can see that from the first time you mention you had a problem with gambling your account got permanently blocked. This was on 28th November 2015.

I can also see in our systemlogs that you locked your account 19th October 2014, this was done via our responsbile gambling page and no contact was made with our support. You locked it for 10,000 days.
It is specified under the lock function that it can be reopened after 7 days.
It is also specified that if you would like to permanently block your account you should contact our support.

On the 17th November 2015 you requested us to reopen your account and the account was opened on the 24th November 2015.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
2 weeks? The important part of the whole issue is what occurred a year ago. When I requested my account be excluded indefinitely.

The whole point is that if someone excludes their account indefinitely unless they specifically tell the casino they have a gambling problem then the casino will reopen it again if the player requests. That's why they gave you days to change your mind. But if you had told them originally close my account and never reopen it as I have gambling problems it would remain closed.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
This is what happened a year ago:

I assure you there's been some crossed wires, as that never happened. Which is why I have asked phillip to elaborate on this feature, when it was introduced and when the 7 day disclaimer was introduced and published. You're really coming across as a cantankerous git here mind. Do you politely mind keeping out of thread?
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
The whole point is that if someone excludes their account indefinitely unless they specifically tell the casino they have a gambling problem then the casino will reopen it again if the player requests. That's why they gave you days to change your mind. But if you had told them originally close my account and never reopen it as I have gambling problems it would remain closed.

When requesting exclusion I always coin the phrase "permanently" or "for the maximum period" as opposed to indefinitely.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I assure you there's been some crossed wires, as that never happened. Which is why I have asked phillip to elaborate on this feature, when it was introduced and when the 7 day disclaimer was introduced and published. You're really coming across as a cantankerous git here mind. Do you politely mind keeping out of thread?

This is a public forum LCT and members can express their opinions. Telling me to stay away from this thread is yet again typical for your behavior because coincidentally i posted things you don't like to hear but are the truth.

From the VS website (which part did you not read when you locked your account?? ):

Capture 181.PNG

Capture 182.jpg
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
When requesting exclusion I always coin the phrase "permanently" or "for the maximum period" as opposed to indefinitely.

Okay one final reply. Whether it was the same system as it is now a year ago makes no difference. The wording etc. might have changed due to new regulations.

But the point being legally if you ask a casino to close or permanently exclude your account then change your mind and ask them to reopen it they can and might do so after a cooling off period just to make sure you really want it reopened.

To make sure a reputable casino never reopens your account you have to tell them I want my account closed for good as I have a gambling condition.

At the end of the day a casino is a business. They want customers and many customers close accounts because they want a break or never got a bonus etc. etc. in a bad mood then decide later I made a mistake I really liked that casino. The casino will welcome good customers back unless they have told them they have a gambling problem.

You never told them at the start so they reopened your account like you asked. Same as most casinos would do.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
My final post

FACTS:

- OP is a addicted gambler
- OP is taking every opportunity to gamble again
- OP is mad that he can't get his hands on the "earned" cashback rewards and probably wants his deposits back as well
- OP can use Wayback search to see if the procedure was the same 1 year ago when he locked his account - but never does it
- VS rightfully won't discuss the issue any further since OP threatened them with all sorts of actions
- OP registers at CM to put pressure on VS. He declines help via PAB as he claims CM is biased and paid by VS
- OP still not acknowledging that HE is the main problem - which would be the first step in the right direction

OP i really do hope you can get your addiction under control and wish you all the best for your future.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
This is a public forum LCT and members can express their opinions. Telling me to stay away from this thread is yet again typical for your behavior because coincidentally i posted things you don't like to hear but are the truth.

From the VS website (which part did you not read when you locked your account?? ):

View attachment 61416

View attachment 61417

Did you get those from August 2014 like? Are you Bill, or Ted?
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Happy for phillip to post all logs publicly in the thread. I always exclude, not lock with a 7 day grace period.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Licensees must offer a ‘time out’ facility for customers for the following durations:
a 24 hours
b one week
c one month or
d such other period as the customer may reasonably request, up to a maximum of 6
weeks.

You do not have permission to view link Log in or register now.


seems a 10,000 day cool off is a licensing breach anyway
 

citizenx

Non-Gambler
Joined
Nov 29, 2012
Location
UK
FACTS:

- OP is a addicted gambler
- OP is taking every opportunity to gamble again
- OP is mad that he can't get his hands on the "earned" cashback rewards and probably wants his deposits back as well
- OP can use Wayback search to see if the procedure was the same 1 year ago when he locked his account - but never does it
- VS rightfully won't discuss the issue any further since OP threatened them with all sorts of actions
- OP registers at CM to put pressure on VS. He declines help via PAB as he claims CM is biased and paid by VS
- OP still not acknowledging that HE is the main problem - which would be the first step in the right direction

OP i really do hope you can get your addiction under control and wish you all the best for your future.

Agree entirely.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Also

Licensees must satisfy themselves that none of the terms on which gambling is offered are
unfair terms within the meaning of the Consumer Rights Act 2015 and must comply with those
terms.


Account closed (in breach of license) until 2042, 7 day cooling off period? Doesn't seem so fair.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Part of me feels these companies plant themselves in Malta and don't feel accountable to the laws and/or licenses of the countries they operate in. I'm going to bed, if Phillip comes online he's welcome to post any evidence he feels supports the casinos actions. Thanks for the feedback guys, good night.
 

lct1986

Banned User: trolling douchebag
Joined
Nov 28, 2015
Location
uk
Agree entirely.

Except

- OP is a self confessed addicted gambler
- OP is taking opportunities to gamble again
- OP is mad that he can't get his hands on the "earned" cashback rewards and probably wants his deposits back as well
- OP can use Wayback search to see if the procedure was the same 1 year ago when he locked his account - but never does it because it's a frivolous exercise as the time-out period is a licensing breach, and a 7 day cooling off period against a 10,000 day time-out isn't what could be considered fair.
- VS wrongfully stopped discussing the issue prompting me to take the issue further.
- OP registers at CM to get access to Phillip, as asking for management through customer service is frivilous. He declines help via PAB as he claims CM is biased and paid by VS, which I am yet to see disputed.
- OP still not acknowledging that HE is the main problem - because in this case he isn't. He's lost money at an establishment that he's requested not accept his business. Whilst I can seek help, try to quit etc, I'll probably always be an addict. Using the tools available to prevent me from gambling are the one thing that should be on my side. VS has let me down here and exploited me.
-VS is illegally withholding data requested by me multiple times via email, bizarrely claiming i request it through the UKGC, who clearly state they don't get involved in disputes. Petty and ignorant for a casino rated 9.7 here?
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Harry it's really impressive that you keep so objective and concise while being called a "clown" and invest such a massive amount of time on people that don't share the slightest degree of decency. :notworthy

Just as a little off-topic note.
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
OP
Philip-Videoslots rep suggested to file PAB.
You can't blame the casino for not doing much with this case.

Videoslots are willing to resolve this issue in the right way. You are the one who don't want to do anything.

If you don't trust casinomeister, why did you register here?

I have to go with Harry on this. You want your deposit back, and your trick is using "bad publicity".
I can tell you that's not going to work.

Please find the nearest GA meeting, that's what you should focus on.
 

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