Ladbrokes fail

[Rosequartz11]

Hey everyone,

Just on to get everyone's perspective on a situation. I will try get it short.

I recently registered with gamstop and pretty much instantly all my online casino accounts got closed down.

All expect ladbrokes. Unfortunately this came to my attention and before I knew it a large some of money had been deposited into my account over a 12 day period after the ban was on.

I guess it just confirms what sort of messed up gambler I am so know that even if amounts of money had been won I wouldn't have been able to withdraw.

I had spoke with a member of ladbrokes live chat team who confirmed that gamstop was indeed in place on my account but weren't able to give me an explanation as to why I was still able to deposit

I then contacted gamstop who advised me to email them with the company I was able to deposit funds with and then sent ladbrokes a copy of my registration details with them.

It was only after this that ladbrokes then noticed their error and closed my account down .

For the past 3 weeks I have been emailing ladbrokes with complaints and had nothing back from the case manager that my complaint has supposedly went to.

I am a problem gambler who feels I have no control over my gambling habits which is why I registered with gamstop.

Surely I'm within my rights to ask for my deposits back that were made in the time my account should have been closed since ladbrokes have failed to comply with their self exclusion policy?

Has anyone had any similar experience?

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[toms596]

As long as the details match 100% you should get a refund. I don't think ADRs rule on self exclusion complaints so you might be stuck trying with Ladbrokes support yourself

 

[Rosequartz11]

All my details were the same on all my accounts except my home address as I had not long moved. But email, dob ,name ec all match. All the other companies managed to closed them down plus ladbrokes had already confirmed gamstop was active they just failed to closed down my account

 

[toms596]

Probably out of luck then I'm afraid.

I had similar with voodoodreams gamstopped and my account still open.

I updated my address and was then blocked but it was my responsibility to keep my details up to date.

 

[Rosequartz11]

Its strange how it was confirmed it was active on my ladbrokes account. Gamstop already confirmed to me that the address wouldnt have made a difference which is why it worked on my other accounts. Guess I will just need to wait patiently for a response

 

[thr0b]

If you have some acknowledgement from Ladbrokes that it was active on your account at the time of deposit, keep hold of that evidence. It will help you.

 

[Rosequartz11]

I have took a screenshot and I have already sent this over to them