Newly Accredited King Billy Casino

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
Dear neon claws,


Your withdrawal request of 718 AUD has been declined due to:
PSP Not Supported
Reason of decline:
Unfortunately, the selected payment method is not available for cashouts in your region.

Everyone is a King at King Billy Casino!
The King Billy team

Thank you for contacting the King Billy Casino Support Department. It will be my pleasure to help you today!


As I have checked, your passport proof was disapproved by the financial department with the following comment : must be original photo, not a scanned copy

We are sorry to inform you that your document (Capture2.JPG) has not been approved.           

Reason: must be 2 separate photos.
 
King Billy is reviewed at Casinomeister

Najasaki

Keep It Simple, Stupid.
PABinit
Joined
Aug 24, 2010
Location
Your Happy Place
Dear neon claws,


Your withdrawal request of 718 AUD has been declined due to:
PSP Not Supported
Reason of decline:
Unfortunately, the selected payment method is not available for cashouts in your region.

Everyone is a King at King Billy Casino!
The King Billy team

Thank you for contacting the King Billy Casino Support Department. It will be my pleasure to help you today!


As I have checked, your passport proof was disapproved by the financial department with the following comment : must be original photo, not a scanned copy

We are sorry to inform you that your document (Capture2.JPG) has not been approved.           

Reason: must be 2 separate photos.


I would be FUMING!

All I would be imagining is 3 or 4 people sitting around a cubicle having a great big laugh at my expense as they
bounce me around like a Ping-Pong ball..

"Haha! tell him that the image can't be scanned! That'll teach him a lesson from pressing the withdraw button".
 
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mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Pretty sure I'd deposited with card, bank transfer, voucher and maaaybe Bitcoin as well. Not 100% though.

Only asking because they will only allow you to withdraw to your last deposit method. I had a very hard time withdrawing at another casino and it took 5 goes before they finally accepted my documents lol
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
I would be FUMING!

All I would be imagining is 3 or 4 people sitting around a cubicle having a great big laugh at my expense as they
bounce me around like a Ping-Pong ball..

"Haha! tell him that the image can't be scanned! That'll teach him a lesson from pressing the withdraw button".
Yup, just means i'll be taking my deposits elsewhere.
 

Rs.Kingbilly

Accredited Casino Representative
Joined
Jun 20, 2017
Location
Ukraine
Gave King Billy a try on Friday night/Saturday morning and won big from Piggy Riches Megaways.

As someone almost only ever depositing on CM accredited Casinos, I am used to timid payouts and not too much hassle with KYC. Given that Trustly doesn't work with my bank or bank account somehow (Trustly cannot explain why that is either) I had to use the slow Bank Transfer option for withdrawals.

Given that and the fact that I sent in my documents at the weekend, I was curious to see if my money will hit my bank before Christmas.

I was pretty amazed to see not only my documents approved yesterday, but received confirmation of my withdrawals from King Billy this morning and shortly after noon my 3 withdrawals for 12k total were on my bank account already.

While I know swift withdrawals to web wallets and via Trustly, this is a new record for Bank transfer for me. Kudos for that!
Your Grace dingdingding,

His majesty King Billy, First of his Name and Protector of the Players is immensely pleased with your fair remarks about our casino’s swift transactions.

Therefore, he has ordered the Poets Guild to compose a paean, especially for you. This is their work:

What’s that sound dingdingding
From the palace of our King?
It’s the sound of pure joy
Pumping up our King’s convoy!

Long Live Lord dingdingding!
Long Live King Billy!
Play Long and Prosper!
 

Rs.Kingbilly

Accredited Casino Representative
Joined
Jun 20, 2017
Location
Ukraine
Opposite experience to the above here:

I've deposited thousands with them and finally tried withdrawing a few hundred bucks the other night.
First apparently they don't accept a full colour scan of the original passport because it has to be an "original photo", then they don't accept a photo showing the front and back of the credit card since it needs to be two separate files, then they don't accept the Bitcoin address because it's a new address so you need to click the verification link in an email, which doesn't work, then, once support gets back to you and you rerequest payment they will tell you that Bitcoin payment isn't accepted in your country (what? why have it in the cashier then?) So you have to use bank transfer, pay huge currency conversion fees and have a minimum withdrawal of $300.

Then you reverse the payment, lose it all back in frustration and never play there again.

Pretty typical stalling tactics to save a few hundred dollars and very short sighted since I'm pretty sure I've deposited near five figures with them.
Dear Neon Claws,

We do regret for your poor experience with our Curacao brand, kingbillycasino.com as it is the one that can except crypto only with Us. I will definitely pass your feedback to our Head of Support so he can look into it closely. However, we insist on keeping all KYC docs in a neat quality and this way you can secure fast verification process and fast payouts.
 

dingdingding

Newbie member
Joined
May 20, 2011
Location
at the bar
Over my years of gambling online I've gotten quite a few things from platforms, including branded apparel, a branded billards queue or branded Zippo Lighters. But a branded custom poem was still missing, thanks :-D
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
Dear Neon Claws,

We do regret for your poor experience with our Curacao brand, kingbillycasino.com as it is the one that can except crypto only with Us. I will definitely pass your feedback to our Head of Support so he can look into it closely. However, we insist on keeping all KYC docs in a neat quality and this way you can secure fast verification process and fast payouts.
Where's my poem?
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Where's my poem?
Sorry, late to see this, but this poem is for you.
Remember pictures of your card should not be one, but two.
Then we asked for a photo, you sent us a scan.
So instead of a withdrawal, we will give you a ban.
I hope this poem reaches you, im sorry now i have to go.
You wont get your withdrawal, but you can have a ho ho ho.

Merry Christmas From King Billy!


vvv.png
 
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Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
I should add that technically i dont work for King billy.
Also, i may or may not have won the award for best poetry.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My experience with this casino is that they pay cashouts like clockwork. Twice daily and almost at the same timeframe ie 4-5pm in my place which is GMT+8
 

Rs.Kingbilly

Accredited Casino Representative
Joined
Jun 20, 2017
Location
Ukraine
Dear neon claws,


Your withdrawal request of 718 AUD has been declined due to:
PSP Not Supported
Reason of decline:
Unfortunately, the selected payment method is not available for cashouts in your region.

Everyone is a King at King Billy Casino!
The King Billy team

Thank you for contacting the King Billy Casino Support Department. It will be my pleasure to help you today!


As I have checked, your passport proof was disapproved by the financial department with the following comment : must be original photo, not a scanned copy

We are sorry to inform you that your document (Capture2.JPG) has not been approved.           

Reason: must be 2 separate photos.
Dear Neonclaws,

We have carefully checked your account and conversation history with our support representatives.

The reason for the declined cashout is very simple and one we would expect a veteran player like you, to be aware of: you made a deposit in fiat and tried to withdraw on a crypto wallet.

This is not allowed due to King Billy’s strict anti-laundering policy. In fact, we know of no serious casino that would allow this.

We are sure this has been a misunderstanding from your part. Please, use the same method for cashout that you initially used to deposit.

We hope this clarifies everything,

The King Billy Team
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
I use lots of different methods to deposit, including crypto.
What's the reason you don't accept a scan of a passport?
 

Rs.Kingbilly

Accredited Casino Representative
Joined
Jun 20, 2017
Location
Ukraine
I use lots of different methods to deposit, including crypto.
What's the reason you don't accept a scan of a passport?
Dear Neonclaws,

Based on General AML procedure, you are to make sure you are using the same method as for deposit so for cashout. You made your last deposit on Dec 5, and then made a number of other bigger deposits with fiat. Thus, you have to use any of the fiat money payment options for your latest withdrawals as you deposited in fiat with Us. If you want to deposit with crypto, and withdraw with fiat or vice versa, it will not work out in many reputable casinos in the industry.

Reg scan of passport - this is our General KYC procedure and we don't accept scans. You are to provide Us with a photo of original document. Thanks you for providing the very neat one, therefore your account has been approved very fast.

Once you have any other questions, please, reach out in here or in PM.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
People are dying, don't use that for your promo.
No-one is going to read this (or any of the similar emails from heartless businesses profiteering off human misery) and think to themselves "Ah great! My grandmother is dead and I lost my job but at least this online casino is "in it together" with me!"

Or they could just think your a complete pratt?.

If you had done as the casino asked, you would of been paid a longtime ago.
 
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