Just? vs Videoslots

[Just?]

This Days I have problem with videoslots withdraw money.I send All document to Them .The still wait to review. Before they veritified I still can play and deposit money.that is so funny.I really doult they do not want me withdraw money.

 

[Just?]

@Team.Videoslots

 

[Team.Videoslots]

Hello @Just?

Unfortunately we cannot locate your account.
Could you please email [email protected] with your account details?

Thanks in advance.

Kind regards,
Team Videoslots

 

[Just?]

Hello @Just?

Unfortunately we cannot locate your account.
Could you please email [email protected] with your account details?

Thanks in advance.

Kind regards,
Team Videoslots

Keep asking me send document I aready send. I wolud not send again.I Will do something else

 

[maxd]

@Just? , if you won't let the @Team.Videoslots guys help you what do you expect me to do with your PAB?

I suggest you do as they ask. Your PAB is on hold until you do.

 

[Just?]

They ask my documents again

 

[maxd]

Ok, and? Give them what they ask for.

 

[Just?]

Why I aready fully identified need more when my withdraw depending and ask same document

 

[maxd]

Please forward their reply to [email protected] . I'll look that over and respond to you in your PAB Ticket.

 

[maxd]

@Just? , at this point you are refusing to let me see what Videoslots is saying to you and you are apparently refusing to give them what they are asking for. I don't know if this is a language problem or what but you're not helping matters much by refusing to follow the instructions of people that are trying to help you.

Thread title changed to level the playing field here.

 

[Just?]

This Days I have problem with videoslots withdraw money.I send All document to Them .The still wait to review. Before they veritified I still can play and deposit money.that is so funny.I really doult they do not want me withdraw money.

This Days I have problem with videoslots withdraw money.I send All document to Them .The still wait to review. Before they veritified I still can play and deposit money.that is so funny.I really doult they do not want me withdraw money.

ask more document,if I do not send I nver can get my money. I win 271200dkk.They dose not want me withdraw.Before I loose a lot money ,they did not ask moredocument.How funny that is.

 

[Just?]

I only want the money back to my account. All the money getting through bank.I did not support any criminal thing ,How can you do this to me @Team.Videoslots

 

[Just?]

I am not going to send more documents @Team.Videoslots

 

[The Viking]

wel they ask every now and then for documents again even if you are fully verified
just last week i was asked to to send them my Neteller info again even tho ive been verified for years and withdrew
100´s of time with Neteller. so for $38 grand i would give them the docs again and again and again

 

[Just?]

wel they ask every now and then for documents again even if you are fully verified
just last week i was asked to to send them my Neteller info again even tho ive been verified for years and withdrew
100´s of time with Neteller. so for $38 grand i would give them the docs again and again and again

271200dkk,I win because they do not allowed me withdraw.if they allowed me earlier .I think I will not win that munch.I aready block game.I am afraid lose all .

 

[Cocochanel]

I am not going to send more documents @Team.Videoslots

Hi Just.

Which documents are they asking for? surely you have sent them before so why not just send them again...saving you a lot of trouble I think.

Held og lykke

 

[Just?]

Hi Just.

Which documents are they asking for? surely you have sent them before so why not just send them again...saving you a lot of trouble I think.

Held og lykke

They want to know relationships of someone else transfer money to me.And also explain my occupation. All the details from my Bank

 

[Just?]

I can close account, never use them again.but they said eccept I send documents.I have no other chance get money back.

 

[Cocochanel]

They want to know relationships of someone else transfer money to me.And also explain my occupation. All the details from my Bank

Ohh I see.......not just the normal documents. I wish you the best of luck and hope you get it sorted out somehow.

 

[Just?]

Ohh I see.......not just the normal documents. I wish you the best of luck and hope you get it sorted out somehow.

I also play other websites,they want me approved something,they are not allowed me deposit.but I can withdraw money from account.

 

[goatwack]

Source of Wealth then by the looks of it

Every casino has their special way of doing it, just that most do it when holding someone's winnings to ransom. Asking for this before a deposit should be the proper way, but of course that would lose the casino custom.....

Guess you've been given a choice of submitting these other funds (not that you should have to), or closing the account. I don't think there's much middle ground ?‍

 

[Just?]

Source of Wealth then by the looks of it

Every casino has their special way of doing it, just that most do it when holding someone's winnings to ransom. Asking for this before a deposit should be the proper way, but of course that would lose the casino custom.....

Guess you've been given a choice of submitting these other funds (not that you should have to), or closing the account. I don't think there's much middle ground ?‍

They said for safety balance.If they doult the money,they should not allowed deposit.And I agree not use website anymore.I also have this problem with bet365 before.They still allowed me withdraw.But I can not play and deposit money

 

[shady]

Bite the bullet and give the information, you said yourself that this is the only way.

Send = get money.

Don't send = no money.

It's simple, no?

If you don't want to send then don't but you won't get your money.

I'm sure you can sweeten the deal with whoever transferred you money, you can share some with them so what's the problem.

 

[Just?]

Bite the bullet and give the information, you said yourself that this is the only way.

Send = get money.

Don't send = no money.

It's simple, no?

If you don't want to send then don't but you won't get your money.

I'm sure you can sweeten the deal with whoever transferred you money, you can share some with them so what's the problem.

They ask documents again and again,not fair.I would not play the website anymore.I will find all the way get my money back

 

[shady]

They ask documents again and again,not fair.I would not play the website anymore.I will find all the way get my money back

So send again and self exclude after. Just do it man, put yourself out of this misery and just do it, send and get your money. I don't know anyone who wouldn't send the information.

The only issue I see is if your transferee didn't know it was for gambling.

If they did, then who cares? Cooperate and get your money.

 

[Just?]

So send again and self exclude after. Just do it man, put yourself out of this misery and just do it, send and get your money. I don't know anyone who wouldn't send the information.

The only issue I see is if your transferee didn't know it was for gambling.

If they did, then who cares? Cooperate and get your money.

They don't know is for gamble

 

[Just?]

So send again and self exclude after. Just do it man, put yourself out of this misery and just do it, send and get your money. I don't know anyone who wouldn't send the information.

The only issue I see is if your transferee didn't know it was for gambling.

If they did, then who cares? Cooperate and get your money.

And I can close account,but even I want to close my account,they also don't want give me money

 

[shady]

They don't know is for gamble

They are asking for regulatory documents, the contention is coming from you, you borrowed money and now you are stuck.

Your only option is to explain, get the documents and leave the site when it is complete.

You have no other option, no matter how much you feel it is wrong, you have to provide the relevant information or you will not get the money.

Or you can walk away without it and learn a hard lesson.

 

[Just?]

I Will do All I can do 271200dkk.not small amount.I can report to Danish court.

 

[shady]

I Will do All I can do 271200dkk.not small amount.I can report to Danish court.

Good luck but, I don't know how that will play out but just you saying you are not a criminal is not enough, if they took everyone's word then everyone could use the site?

Hope you update with the outcome of there is one.

 

[Mr_Slot5]

You have no other option, no matter how much you feel it is wrong, you have to provide the relevant information or you will not get the money.

That's not true.

Fact of the matter is that by law they have to release the funds, they cannot keep them. There is no legal way they can confiscate. Either they pay or they report the account to a fraud agency over AML concerns. They will, however, be obligated to terminate the casino-customer relationship through account closure.

If it's RG related then there's even less grounds to not pay out. That is unless the player has somehow circumvented an active self exclusion...in which case all deposits made after the self exclusion was imposed should be refunded. Winnings become null and void in that scenario.

It's VS, a very reputable casino, so the guy will get his money eventually in all probability (if there's nothing untoward going on with his account of course).

 

[Cocochanel]

I Will do All I can do 271200dkk.not small amount.I can report to Danish court.

Why dont you phone de danske spillemyndigheder and talk to them about the problem. tel:+4572387913

I found this:

Kapitel 10

Suspension og lukning af spilkonto

§ 31. Ved lukning af en spilkonto skal tilladelsesindehaver hurtigst muligt og senest 5 arbejdsdage efter lukningen udbetale saldoen fra spillerens spilkonto til spilleren. Der må ikke kræves et gebyr for lukningen.

 

[shady]

That's not true.

Fact of the matter is that by law they have to release the funds, they cannot keep them. There is no legal way they can confiscate. Either they pay or they report the account to a fraud agency over AML concerns. They will, however, be obligated to terminate the casino-customer relationship through account closure.

If it's RG related then there's even less grounds to not pay out. That is unless the player has somehow circumvented an active self exclusion...in which case all deposits made after the self exclusion was imposed should be refunded. Winnings become null and void in that scenario.

It's VS, a very reputable casino, so the guy will get his money eventually in all probability (if there's nothing untoward going on with his account of course).

I stand corrected, somewhat, although I knew this already, so not sure what I was talking about before.

If he contacts the casino again and states he agrees to terminate the account on payout will this not save everyone the work and headache?

 

[Just?]

@Team.Videoslots I am closed my account ,I need my money back immediately

 

[Guntis]

You do not have permission to view link Log in or register now.

Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.

 

[Just?]

You do not have permission to view link Log in or register now.

Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.

This morning I make alot phone call

 

[HoleyMole]

I still doubt they will pay back the money since they clearly ask for additional documents as a proof. Quite sure it’s mentioned in their T&C as a backup plan in case such issue with a player occurs

 

[maxd]

OP seems to want to do this here on the forums and the casino isn't telling us anything anyway: PAB closed.

 

[Just?]

You do not have permission to view link Log in or register now.

Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.

They said they still need to do wealth resource check.And said it is a query they need respect others.so I have to wait.

 

[Just?]

My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.
My account nr 6881694 @Team.Videoslots

 

[Jono777]

Making another thread over the same issue will not help.

It will however annoy the forum moderators.

I have not read it but would refer you back to any advice given in the other thread.

 

[The Viking]

What Jono said take the advice from last thread, give them the documents they need.
and you will get your money simple as that.

 

[Just?]

What Jono said take the advice from last thread, give them the documents they need.
and you will get your money simple as that.

I have send documents. Plus I have closed my account myself.They do nothing

 

[maxd]

@Just? : As has been alluded to above, cross-posting multiple threads on this same topic is a clear and obvious violation of the Forum Rules : threads merged.

Fair warning to you: if you create more threads on this topic they will be deleted and your continued membership here will be at risk.

A bit of advice: stop moaning, give the casino what they ask for, and be done with it. If you can't do that -- or as you have said many times, you won't -- then your troubles with VS are your problem because you would obviously rather complain than do what needs to be done to resolve your problem.

If you keep banging on about how VS is being mean to you you will be added to the Moderated group, meaning your posts will have to be approved by a moderator (like me) before they will appear on the forums. If you persist in violating the Rules ... well, see the warning given above.

 

[Team.Videoslots]

Hello @Just?

As advised by the other members, it doesn't help much to post the same thing over and over again all around.

We have called you last time yesterday, so, you know that we are working on the case. We are not ignoring you or try to stall the process.

At this point we can only wait the team working on the case to get their work done. Once they are done, you will hear from them.

Kind regards,
Team Videoslots

 

[Just?]

Hello @Just?

As advised by the other members, it doesn't help much to post the same thing over and over again all around.

We have called you last time yesterday, so, you know that we are working on the case. We are not ignoring you or try to stall the process.

At this point we can only wait the team working on the case to get their work done. Once they are done, you will hear from them.

Kind regards,
Team Videoslots

@Just? : As has been alluded to above, cross-posting multiple threads on this same topic is a clear and obvious violation of the Forum Rules : threads merged.

Fair warning to you: if you create more threads on this topic they will be deleted and your continued membership here will be at risk.

A bit of advice: stop moaning, give the casino what they ask for, and be done with it. If you can't do that -- or as you have said many times, you won't -- then your troubles with VS are your problem because you would obviously rather complain than do what needs to be done to resolve your problem.

If you keep banging on about how VS is being mean to you you will be added to the Moderated group, meaning your posts will have to be approved by a moderator (like me) before they will appear on the forums. If you persist in violating the Rules ... well, see the warning given above.

That is funny,you didn't read what I said .then you say I do nothing I do not send documents?

 

[maxd]

What is your point? I was informing you of the Forum Rules . Comply with the Rules or don't, your choice, but you now know the consequences if you break them again.

As to your case, of course it will be lovely when it's settled but frankly you've wasted so much of our time and effort that you've exhausted my sympathies. Good luck with it.