Just been robed 20 squid

[spintee]

Hi guys and girls,

Just took a deposit bonus on a site, Played many of times, I get bad luck than a few wins so I go to cleoparaII and stake was on 5p? Yes stake normally cahnges across sites so I went to change stake to 1p, Go back to machine and bang, £20 a press, I stoped and go to live help, They told me to stop playing till monday & also I am wrong as you canot play 1 stake, I said you can and was told I was right but have to hold on,

Now I no we can press by mistake and people try it but I was in a middle of a bonus and doing well, Im am from U.K and that normally goes from left to right, so the 1st thing I look at is top left to change stakes and that was where it was 1p stake going down to higher stakes
Any 1 who read my comments or suggestions will no I am a small roller and follow by the book, I will folow up but I doubt I get anywhere,
It just swallowed 3rd of my balance, If no res than will mention site, Games been stated due to otheres mite get same probs
EDIT::; Do you really think they will go threw the prossecs as i would love to no casinos correspondence to the games provoders

When are the game providers going to stop puting max button next to start? or diffrent sites start using difrent start of stake? alow in this case I made sure

 

[catapultaudio]

Sorry mate can you try be more clear about how you managed to make this accidental max bet spin? (I guess that is what happened?)

Can only guess you wrote your post in a rush but its not very clear how it actually came to happen... I just hope you were playing at a friendly casino!

 

[spintee]

Sorry mate can you try be more clear about how you managed to make this accidental max bet spin? (I guess that is what happened?)

Can only guess you wrote your post in a rush but its not very clear how it actually came to happen... I just hope you were playing at a friendly casino!

Sorry, I go on to cleopatra11, the bet was on 5p, some sites are diffrent, even the sites coming from the same net work are ony set at 1p, So I change bet to 1p so 1p x20 lines =20p a shot, but once clicked spin I see £20 spin, I only deposit £18 with a 100% bonus, I had already done halve the play threw and had about £70 left, I no I not clicked the £1 as I play this machine often,

 

[chayton]

EDIT: sorry nevermind I didn't read it right.

 

[Googobucs]

Depending on the casino you may get lucky. You stopped playing right away and contacted them immediately. If they look at your history they can see that your not a high roller and hopefully will make an exception.

Worst case, hopefully the bet does not break the T & C of your bonus or at least they ignore it for the bonus and allow you to continue.

good luck

 

[spintee]

Depending on the casino you may get lucky. You stopped playing right away and contacted them immediately. If they look at your history they can see that your not a high roller and hopefully will make an exception.

Worst case, hopefully the bet does not break the T & C of your bonus or at least they ignore it for the bonus and allow you to continue.

good luck

No rules about max bet as far as I can see, I did contact them staragt away, If I am told that my error than I will nether play there sites again and also a few bad reviews, Al screen shotts took, Thats what you got to do now days, alow I didnt take a screen shot of the change stake as I nether thought I be spinging 20 quid but just goes to show,

Thanks for reply and going to read them rules now,

 

[petro]

Players are the ones responsible if they accidentally bet high. So I don't know how you can be 'robed'.
If casinos wish to refund players for it, it's their choice.

I play slots at B&M casinos and it's a pretty common thing to happen. The last person who was playing had it on x10 credits/line and you assume it's on 1 credit/line.
I had a big win once accidentally betting $2, hit the free games and won about $500.

Can only guess you wrote your post in a rush but its not very clear how it actually came to happen...

spintee's posts are usually like this.

 

[spintee]

Players are the ones responsible if they accidentally bet high. So I don't know how you can be 'robed'.

If casinos want to refund players for this it's their choice.

Agreed, I nether did, when was a 1p line pressed as a £1 line, Read my friend not player fault, do no jump into threads if I not expressed my 1st post than sorry, But Im the 1st to corrett people if mistsak was made . but this was not my doings,

 

[dunover]

Just been 'robed'?? Joined the Klan or something?

 

[spintee]

Players are the ones responsible if they accidentally bet high. So I don't know how you can be 'robed'.
If casinos wish to refund players for it, it's their choice.

I play slots at B&M casinos and it's a pretty common thing to happen. The last person who was playing had it on x10 credits/line and you assume it's on 1 credit/line.
I had a big win once accidentally betting $2, hit the free games and won about $500.



spintee's posts are usually like this.

that not ment to be a dig a me my friend, I read rules and go by facts, If people not like this than than not a place to be, I stated what happend no site mention, no moan just what others thought.

I take csreen shotts now days for any depost, any chat any thing else as whats neded for your own sake, just because I not read / rwrite well do not mean I come from mars

Also ive only mentioned max bet next to play button is out of order, I personal changed the bet to 1p and if you go to the machine itis not a quick press to change

 

[petro]

that not ment to be a dig a me my friend

Of course not, we are all friends here and we look after each other.
That's the way I view it.

 

[spintee]

Just been 'robed'?? Joined the Klan or something?

Im in the club now lol, Not just robed but its more of a con, 1p changed to £1 I not that stupid, I have moaned in the past about bet max but when you have to change it your self and than see it go it makes a big difrense

 

[spintee]

Of course not, we are all friends here and we look after each other.
That's the way I view it.

`Sorry mate I not read or write well but I can asure I not press a £1 aline. I take my loss as still money in there, but belive me this was a complete mahinces fault, I said I always recoed scraeen shots, When deposit talk to chjat take bonus ect, and have all them, What i not do is screen take when change stake, I wish I had a better comp alow I canot get much better its hard to run a a complete screen recoed as got many jobs on and cpu is maxed

 

[spintee]

cherrs for you replys guys, I do not mind a punch in the ear sum times

I took ofence than to petros comment and should nnotn of done,n Sorryy there,

but please belive me it was a 1p stake, its from the same provider IPS ALLDERNY and if you look at there sites some of theme start at 5p and some 1p

 

[Finn]

Bolding done by me.

No rules about max bet as far as I can see, I did contact them staragt away, If I am told that my error than I will nether play there sites again and also a few bad reviews, Al screen shotts took, Thats what you got to do now days, alow I didnt take a screen shot of the change stake as I nether thought I be spinging 20 quid but just goes to show,

There are basic services, lack of which warrants bad reviews and then there are extras. For example, if you feel that you had bad session and CS/rep/management decides to give you comp, that is an extra, if you get it, it's nice and can be mentioned in positive review. But lack of this or any other extra does not justify bad review spam.

For compensation in this case to be anything other than an extra, one or more of the following must apply

1. You couldn't have won anything because the bet was higher than the maximum bet allowed when playing with bonus money. If there was no limits on bet size or your bet was lower than the limit, you could have actually won a five figure sum with that bet.

2. Really horrible slot UI design, like max bet button increasing the coin size instead of increasing the line bet/coin level.

3. An actual software malfunction that gives you wrong bet size. Has anybody else reported similar supposed malfunction with this game, or any other IGT game that has the same bet size selection interface? Dyslexia can make it more likely that you missread the bet size, if there are no other reports of similar malfunctions, and you don't have screen shot or video of you having set the correct bet size, this is pretty likely scenario.

 

[spintee]

Bolding done by me.



There are basic services, lack of which warrants bad reviews and then there are extras. For example, if you feel that you had bad session and CS/rep/management decides to give you comp, that is an extra, if you get it, it's nice, but lack of it does not justify threatening with bad review spam.

For compensation in this case to be anything other than an extra, one or more of the following must apply

1. You couldn't have won anything because the bet was higher than the maximum bet allowed when playing with bonus money. If there was no limits on bet size or your bet was lower than the limit, you could have actually won a five figure sum with that bet.

2. Really horrible slot UI design, like max bet increasing the coin size instead of the usual line bet/coin level.

3. An actual software malfunction that gives you wrong bet size. Has anybody else reported similar supposed malfunction with this game, or any other IGT game that has the same bet size selection interface? Dyslexia can make it more likely that you missread the bet size, if there are no other reports of similar malfunctions, and you don't have screen shot or video of you having set the correct bet size, this is pretty likely scenario.

1st of all any 1 that no me I netehr ask for bonus or comp, I might moan but thats my limit, I ony deposit !8 but got 18 bonus I was down down to abou 19 and won 50 after a few macnines than belive me, I might not spell right but can tell a difrence betweent 1p and £1 I have constanlty told people whach the bet ect, i am not moan, If it comes back that no go than fine, I let you all no the site, But All low its a few days pay I netheer been denoyed apy, As I play by rules,

 

[petro]

I just thoroughly read the whole thread.

I trust you can take a bit of criticism spintee.

Just took a deposit bonus on a site

What online casino are you talking about? It’s no big deal to mention their name.
All’s I can say is that it must have been a casino offering IGT slots because IGT made Cleopatra 2.

I stoped and go to live help, They told me to stop playing till monday

Well, it's past Monday now. What was their reply?

When are the game providers going to stop puting max button next to start?

'If’ you hit the max bet button by accident.
1. That does not change the coin denomination.
2. That's your own fault.

but belive me this was a complete mahinces fault

I simply don’t believe it because it’s too unlikely to be true. What is more probable is that you bet high by accident.

What i not do is screen take when change stake

If you want to provide evidence showing that the bet size changed by itself a screenshot won’t work. A video of your play showing it change bet size on its own will work.

 

[spintee]

I just thoroughly read the whole thread.

I trust you can take a bit of criticism spintee.


What online casino are you talking about? It’s no big deal to mention their name.
All’s I can say is that it must have been a casino offering IGT slots because IGT made Cleopatra 2.


Well, it's past Monday now. What was their reply?


'If’ you hit the max bet button by accident.
1. That does not change the coin denomination.
2. That's your own fault.


I simply don’t believe it because it’s too unlikely to be true. What is more probable is that you bet high by accident.


If you want to provide evidence showing that the bet size changed by itself a screenshot won’t work. A video of your play showing it change bet size on its own will work.

No worrys that's what its all about, The site was slotaway, Yes its Monday but only am9.30 here, That max button is a clever idea for a casino side of things but is it necessary for players right next to start button?
With the cleapatra you have to go into options to change dominations stake, I have done it more times I can imagine, top left starts at 1p than goes up, I clicked the 1p NOT £1, have read to many posts to no this and alow the site in Qs has not got a max bet rule I still would not risk a £20 bet,
In this instance a screen shot will not be no good, Alow once I sort my computer out I will have screen record as at the minute my cpu is reved up to the max

Oh and thanks all for your replys, Gl on then spins

 

[petro]

That max button is a clever idea for a casino side of things but is it necessary for players right next to start button?

Yes, it's probably deliberate to make players bet more than they intend to. But what can we do about it?

One idea is to write to IGT or Slotaway complaining about it. Maybe they can fix it.

I still would not risk a £20 bet

I believe it.

Gl on then spins

GL2U2

 

[chayton]

I'm sorry spintee but I can't help it, every time I see your thread title I just keep getting this image in my head.

 

[spintee]

I'm sorry spintee but I can't help it, every time I see your thread title I just keep getting this image in my head.

View attachment 49162

lol had to look back at title,

U.K slang, squid - goldie - nugget- and a lot more = quid = £1

I wish curracy was in squids lol, I be going to see to get a few

 

[Respin_Ftw]

Every time i see the thread title i lol =)

In a good way =) gogogo

 

[Jasminebed]

There is a thread regarding accidental max bets.

I don't think the casino needs to reimburse you, if you had won with that spin, can you imagine your outrage if they said we will not pay you, because you normally bet under a pound so it must have been a mistake?

What they do need to do in your case IMO is allow your play to continue if that bet violates any max bet rule for your bonus, or offer you a "do over" at least.

One thing you have absolutely done right is to stop play and contact CS.

While I don't think they need to refund that bet, it would be a very nice gesture, and probably retain you as a player.

Or maybe wait and see if you cashout from your remaining funds and WR, and give you a free chip if you bust out.

Hope they reach a result you find satisfactory.

 

[Tirilej]

lol had to look back at title,

U.K slang, squid - goldie - nugget- and a lot more = quid = £1

I wish curracy was in squids lol, I be going to see to get a few

I believe Chayton is thinking about ''robed'' and not ''squid'', but maybe both

A nice dress though

 

[spintee]

There is a thread regarding accidental max bets.

I don't think the casino needs to reimburse you, if you had won with that spin, can you imagine your outrage if they said we will not pay you, because you normally bet under a pound so it must have been a mistake?

What they do need to do in your case IMO is allow your play to continue if that bet violates any max bet rule for your bonus, or offer you a "do over" at least.

One thing you have absolutely done right is to stop play and contact CS.

While I don't think they need to refund that bet, it would be a very nice gesture, and probably retain you as a player.

Or maybe wait and see if you cashout from your remaining funds and WR, and give you a free chip if you bust out.

Hope they reach a result you find satisfactory.

I think I read a few threads about max bet, I probs write 1 of them, I did not cash out on the money and it was not my doings about the 20 spin, I had changed stakes to 1p, If I had money to chuck a way I would record it and try again, It may be a big problem? I not heard nothing back

 

[spintee]

I believe Chayton is thinking about ''robed'' and not ''squid'', but maybe both

A nice dress though

Might of been but there is a big picture with a squid and 20 on it lol

 

[Jasminebed]

Well, UK business day is over and you did not hear back?

But you went ahead and played anyway? Did this bonus allow such a big bet?

While the casino should have answered you as promised, there is little to nothing they can really do after the fact I suspect.

 

[chayton]

I believe Chayton is thinking about ''robed'' and not ''squid'', but maybe both

both. But laziness kept me from doing 20 of them.

Anyhow, any word back from the casino OP?

 

[spintee]

both. But laziness kept me from doing 20 of them.

Anyhow, any word back from the casino OP?

Heard nothing. probably been pushed under the bin, I thought I would of at least got email even to say it was my fault and clicked the quid bet (squid) but nothing, just goes to show, terrible, Im not a moner but I will call it as loss and will not play there again,

Hope you all spining good

 

[petro]

If you haven't gambled away the balance I would suggest following it up.

If you have gambled away the balance...

 

[Jasminebed]

I think your lack of response is reason enough to move on. It is awful enough when you are stuck all weekend without play with funds waiting for an issue to be resolved come Monday, but to not have it resolved or at least acknowledged is disgraceful Slotaway.

Yet another good reason to stick casinos which at least have a rep here, even if they are not accredited.

 

[spintee]

Hi guys & girls,

Thanks for your input, Just received a message, How does it go better late than never,

Here it is,

Hi Terry,

Our tech team have got back to us regarding the one £20.00 stake you made on the slot game Cleopatra, They have looked into this issue for you and have confimred that this was not an error on our behalf, There were no tech issues around your game play, Please be advised that the game will only take the amount the player enters it will never take a different amount.

We hope this resolves your issue for you should you have any further questions please get back to us.

Kind Regards
Fran
Customer Support Agent

 

[243 lines=daft]

Unlucky.

The max bet button as it exists is just a player trap.
Somebody on here recently suggested trying to get casinos to limit the max bet button to changing the stake and not to spin.
Can't remember who it was but I thought it was a great idea.

 

[Blathaon]

Unlucky.

The max bet button as it exists is just a player trap.
Somebody on here recently suggested trying to get casinos to limit the max bet button to changing the stake and not to spin.
Can't remember who it was but I thought it was a great idea.

Indeed, Microgaming seems to have listened to players as their newer releases does not have a max bet button.

WMS does not have it by default either, you can find it quickly in their menus though so it won't be pressed by accident.

NetEnt have yet to do anything with this issue.

I nearly always use autoplay so this isn't much of an issue for me, but i get that it is a problem.

The solution for players until all the software providers gets rid of the max bet button is to use autoplay.

Or if you prefer to manually spin you can use the Enter key on MG slots, and the Spacebar on most Netent slots(you have to enable it in each game for NetEnt).

 

[Finn]

NetEnt have yet to do anything with this issue.

Recent NetEnt releases have lower default coin value, so that hitting max bet at the beginning usually results just to 2-5 euro bet instead of 20 euro bet like in their 1.5-3 years old releases, Wild Turkey, Starburst, etc.

Maybe this is somekind of lazy attempt to improve the situation. But even accidental 5 euro bet can be kinda nasty for person who prefers to play at minimum stakes.

 

[Tirilej]

The solution for players until all the software providers gets rid of the max bet button is to use autoplay.

Or if you prefer to manually spin you can use the Enter key on MG slots, and the Spacebar on most Netent slots(you have to enable it in each game for NetEnt).

Good idea
Several times I had put a game on auto but forgot to change the betsize. Poof...gone

...or I have mixed up if I'm playing NetEnt or MG. We all know that the spacebar for the NetEnt games, instead automaticly spin at max bet at MG.

It's that idea with not needing to think when I'm playing

 

[Jasminebed]

I am suspicious and a little cynical by now. Convenient the reply came after the OP played away his balance.

One of the big issues with the accidental max bet is the very real possibility of breaking bonus terms.

Spintee, could you check and see if that $20 bet would have broke terms for the bonus you were playing?

 

[brianmon]

Indeed, Microgaming seems to have listened to players as their newer releases does not have a max bet button.

WMS does not have it by default either, you can find it quickly in their menus though so it won't be pressed by accident.

NetEnt have yet to do anything with this issue.

I nearly always use autoplay so this isn't much of an issue for me, but i get that it is a problem.

The solution for players until all the software providers gets rid of the max bet button is to use autoplay.

Or if you prefer to manually spin you can use the Enter key on MG slots, and the Spacebar on most Netent slots(you have to enable it in each game for NetEnt).

Don't get confused between MG and Netent though, since spacebar on MG games actually selects and spins at max bet, on the slots that have a max bet button. although on the newer slots, without a max bet button, spacebar just spins. It's maybe not a good habit to get into using spacebar

 

[spintee]

I am suspicious and a little cynical by now. Convenient the reply came after the OP played away his balance.

One of the big issues with the accidental max bet is the very real possibility of breaking bonus terms.

Spintee, could you check and see if that $20 bet would have broke terms for the bonus you were playing?

I checked and chat said it would not matter, Nothing I can also see in rules, So that would of been 1 good thing, They only have a 25x wager on bonus as well, I didnt click max bet as I do not think I would of had enought cash, What whe I changed stakes from 5p to 1p there must of been error and used £1 ?,
If I had enough cash and I hit the max bet and it was a quid a line that would of been £200 usure of whats the max bet and how many coins

 

[Blathaon]

Good idea
Several times I had put a game on auto but forgot to change the betsize. Poof...gone

...or I have mixed up if I'm playing NetEnt or MG. We all know that the spacebar for the NetEnt games, instead automaticly spin at max bet at MG.

It's that idea with not needing to think when I'm playing

Sure but my point is that when using autoplay you only have one chance of messing up when you initially set it up, if you spin manually using the mouse there is a lot more chances of accidentally hitting the max bet button.

At least i assume that this is the issue, the mouse pointer slowly migrating from the spin button to the max bet button?

If you use the keyboard to play manually instead of the mouse then you can't mess it up that way, but as you said you still have to remember that the enter key spins on MG and the spacebar is for NetEnt, and pressing the spacebar on older MG slots max bets.

 

[Tirilej]

Sure but my point is that when using autoplay you only have one chance of messing up when you initially set it up, if you spin manually using the mouse there is a lot more chances of accidentally hitting the max bet button.

At least i assume that this is the issue, the mouse pointer slowly migrating from the spin button to the max bet button?

If you use the keyboard to play manually instead of the mouse then you can't mess it up that way, but as you said you still have to remember that the enter key spins on MG and the spacebar is for NetEnt, and pressing the spacebar on older MG slots max bets.

You're absolutly right!

It was just me mentioning the mistakes I have done in yet another silly post

 

[spintee]

After replying to the email I now received this,

Hi Terry,

Further to our previous email, I have taken a look through your account and looking at your bet history, the £20 stake did play our correctly and would have credited any win. However, the all other stakes on your account appear to be a lot smaller, so we agree that this is a genuine error.

As a gesture of goodwill, I have credited your account with £20 casino bonus to enjoy some free spins.

Good luck and I hope you continue to enjoy playing on the site.

Should you have any further queries, please get back to us.

Kind Regards,

Lee

Looks like they are not as bad as first thought,

 

[243 lines=daft]

As a gesture of goodwill, I have credited your account with £20 casino bonus to enjoy some free spins.

Great news that the Squid are back!