WholeBean
Dormant account
- Joined
- Mar 14, 2006
- Location
- Greenville
HmmmWhere to begin. I guess Ill start with the good news. Around March 1st this year AP gave me one of those we miss you free money in your account promotions. It was 30 dollars, which over two months time I turned into 500. I made a withdrawal for 300, played another week, took some beats, got upset and withdrew 170. That left me with 30 dollars again. I figured Id rinse and repeat.
Around May 14th I logged into my account, which was up to 50+, and found it had been cleaned out. I went to mail AP and found a message from them in my inbox. Apparently they had double posted the 170 dollar withdrawal and in an effort to recover the funds snatched all the money in my account. I checked my bank account and sure enough there was the second deposit, which came in one week from the first. Their email said they would be contacting me soon to find out what happened.
O.K. Here is why Im not happy with them. They never contacted me. They didnt respond to my email (its been over three weeks). They just snatched the money in my account rather than talking to me and working out a solution. I figure they are just waiting till I deposit so they can snatch the rest. Anyway, I dont care about 170 and I doubt they do either, but the way theyve conducted themselves seems very impersonal. I guess they get an F for customer service.
Heres the email they sent:
Dear Valued Customer,
We have been reviewing our accounting records to find that due to a banking
error the ACH payment processed to you on April 25th 2007 caused the payment to
be sent back out to your account again on May 2nd 2007 causing a double credit
on your behalf.
Due to this circumstance we are contacting you to inform you about this, and to
also ask you to please be aware that we have been collecting the overpayment
amount from your player account balance at the site (In case there was enough
funds to cover the overpayment). Besides this one of our representatives will
be contacting you on the phone to touch base on the details that lead to this
problem in order to reach a better understanding about this matter.
We truly apologize for the inconveniences this issue may have caused you, and
truly make our commitment to make the best out of this misfortunate incident
for the both of us.
Around May 14th I logged into my account, which was up to 50+, and found it had been cleaned out. I went to mail AP and found a message from them in my inbox. Apparently they had double posted the 170 dollar withdrawal and in an effort to recover the funds snatched all the money in my account. I checked my bank account and sure enough there was the second deposit, which came in one week from the first. Their email said they would be contacting me soon to find out what happened.
O.K. Here is why Im not happy with them. They never contacted me. They didnt respond to my email (its been over three weeks). They just snatched the money in my account rather than talking to me and working out a solution. I figure they are just waiting till I deposit so they can snatch the rest. Anyway, I dont care about 170 and I doubt they do either, but the way theyve conducted themselves seems very impersonal. I guess they get an F for customer service.
Heres the email they sent:
Dear Valued Customer,
We have been reviewing our accounting records to find that due to a banking
error the ACH payment processed to you on April 25th 2007 caused the payment to
be sent back out to your account again on May 2nd 2007 causing a double credit
on your behalf.
Due to this circumstance we are contacting you to inform you about this, and to
also ask you to please be aware that we have been collecting the overpayment
amount from your player account balance at the site (In case there was enough
funds to cover the overpayment). Besides this one of our representatives will
be contacting you on the phone to touch base on the details that lead to this
problem in order to reach a better understanding about this matter.
We truly apologize for the inconveniences this issue may have caused you, and
truly make our commitment to make the best out of this misfortunate incident
for the both of us.