Non-Bonus Complaint Jenningsbet No Pay No Response‏

[casinobomb]

I have trouble with jenningsbet casino to get paid for win I make playing slots.
I win €5096 and make withdrawal on 24 April 2011, one is €3500 one is €1596. I wait for process of my withdrawal and it never come.
I send them email 22nd May, I say 'I do not have my cash out processed for a long time. Tell me please when it will come?'
Same day 22nd May, they say:
Dear Customer,
Thank you for emailing JenningsBet Casino. Your enquiry has been received and we will respond to you as quickly as possible.
Kind regards from the JenningsBet Support Team.'
No response come after, so I email 27th May, I say, "'Please send me information about when my cash out will come?'
They say nothing, they send no response.

I try to obtain help from The CasinoMeister, they are unable to help me because they say casino will not deal with CM. But CM do say to contact complaints@lga.org.mt regarding any issues.
I sent email to address given me by CM and in reply they say:
I am writing to acknowledge receipt of your e-mail dated 30th June 2011.
The information you have supplied leads us to understand the withdrawal you refer to was requested in April 2011, Jennings Bet Ltd. has not been licensed with LGA in the Malta Juridstiction since 21st June 2010, and the licenses were closed on that date.
May I suggest if your complaint refers to an issue that occurred after 21st June 2010 we are unable to assist you as they are no longer licensed by LGA, but the web site does state they are licensed with the Isle of Man Gambling Supervision Commission you may find more information on the following link:

You do not have permission to view link Log in or register now.

.
I trust the above information is of assistance to you, should this matter have occurred prior to 21st June 2010 kindly write to complaints@lga.org.mt.
Regards

As you see, they also are unable to help. As for address they give to me

You do not have permission to view link Log in or register now.

. I sent 4 emails , june 7th 15th 23rd & 25th.
they only responded to the first email, (June 8Th) they say: received the complaint & will respond in due course.
June 15Th email I sent, received automatic reply that say: she will be out of the office til June 21st.

Can any one help please
I am open for all suggestions for help

 

[DiamondGeezer]

If there is no bonus involved then to me this sounds like a communication mix up of some kind. Have you submitted ID? It could be they are waiting for that and have not bothered to contact you.

I think you or an english speaking friend should try calling them. Hopefully that should sort things out. Or you could even write to their offices.

For you it is good Jenningsbet have moved to the Isle of Man as they are a good jurisdiction who treat complaints seriously. I would forget Malta as they are a waste of space.

One thing you could consider is reversing your withdrawal, play a few games and then re-submit. This way you would now fall under the Isle of Man people when you come to withdraw. But DON'T do this if you think you might gamble it all away. Also wait for advice from Maxd first.

Bottom line is Jenningsbet are a good company in general so my guess is this is a communication error of some kind. Maybe they have a rep here who can help? I am sure you will get your money fine as they are a well funded company.

 

[casinobomb]

They did put bonus, maybe I make post at wrong area I don’t know?
I think positive when I read your post however I get no response from Isle of man and jenningsbet 2 days ago say:
Dear Sofia,
After consideration and on the advice of our security department the JenningsBet casino have decided that all winnings won from the 100% casino bonus obtained by you on 22nd April 2011 are to be voided and the balance will be disregarded.
The initial deposit of €250.00 will shortly be returned to your Neteller account.
We have informed the Isle of Man Gambling Supervision Commission of our decision and as such no correspondence will be entered into by ourselves.
Regards,
Support Representative

I don’t even know what last part in email mean. Maybe you or max could explain to me?
I dont know even what I do wrong?
I do know I played only slots. I placed only low bet 3 per spin, I made deposit 250 and got bonus 250. ID they never ask for. In fact jenningsbet never send me any emails ever, to do with wager or withdrawal or ID or anything.
I get 2 emails. First on 22 April only to say: welcome and good luck. Second 2 days ago that I paste above. No email between time. They not even respond when I ask how long to process on 22 May.

post more suggestions from you or max or any one to help please

 

[casinobomb]

No Help Still

July email sent from isle of man
Hi Sophia,
I am still making inquiries in to this matter and will revert when these are complete.
Regards
Alison Bishop,
Gaming Inspector,
Nothing More Come
Suggestions For Help Please

 

[ksech]

It sounds like they have voided your winnings, but have credited your deposit back to your NeTeller account. Check your NeTeller account to see if in fact they did this. From the sounds of it, they are not going to contact you anymore on this. Maybe maxd can get more information about whether they did credit your deposit back to you? try sending him a PM?