jemmanunn VS Buck & Butler

Hi Max you are incorrect in this statement. OP has not posted since she submitted the PAB. Last post from her was 3.23AM and you state she submitted 03:52AM :thumbsup:

You're in a different time zone. :p Max was referring to central European time - her PAB was submitted at 03:52AM CET and last post was at 4:23 CET.
 
Rainmaker is a stellar guy, and may have a contact higher up than the support you have been dealing with.

I couldn't find any rep from Buck&Butler here at CM but as Jasminebed suggested you can try contacting Rainmaker and see if he can help.

If he is unable to help you then i think it's time to Link Outdated / Removed.


Thanks you two :thumbsup:

Yes, the OP did contact me earlier today, but I haven't heard back from her as I just needed a couple of details before contacting the guys at B&B.

However - I see that Max now has confirmed that a PAB already has been filed and I do not want to interfere in that process.

I think this is an interesting case, so I am looking forward to Max's conclusion.
 
I support original poster even if I think she violated their terms.

To show my support.....
 

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I support u Jem. I just sent them this email!!

Hello. Although I never played there I excluded myself because of a single mom that won 8k with you and you are not paying her.

You are hiding behind your terms and conditions and stuffing legal crap down the ladies throat. Pay her the money. She won. So what if she violated a term which you switched when she was playing or totally misunderstood your lawyers words which 99.9% of the world would not understand anyway!!!

Pay her the money. People read forums. I was going to deposit there. I changed my mind after reading.

8000 dollars for a single mom is a lot of money BUCK. She deserves to get paid. Everything!!

Violation of bonus terms. Next time make it clearer for people. Not everyone is a bloody lawyer

Johnny

Sent from my iPhone

On Aug 11, 2014, at 9:46 AM, "Buckandbutler support" <support@buckandbutler.com> wrote:

Dear ******

This email is to confirm your account is now set to self excluded.

You will no longer be able to login to your account.

Please do not hesitate to contact us if you have any queries at support@buckandbutler.com

Kind Regards

BuckAndButler.com Customer Support Team
 
Their response.........

Hello,

Im sorry to inform you that we do not have an offer like this but if you like, kindly provide us with the link you saw this so I can report it.
Thank you in advance.


Have a great day!
Kind regards
Isabelle


Buck & Butler Support
support@buckandbutler.com / www.buckandbutler.com

Ticket Details





I emailed them the link here Jem.

I hope they pay you.

Mumbo jumbo lawyer talk which no one understands and is always subject to modificAtions is no fair to honest people depositing and playing.

You are the victim here. Yes. You don't deserve stress. You won. Violation of terms, even if clear to less that 1% of the world is no excuse not to get paid. Fight till u get paid Jem!
 
Hello. Although I never played there I excluded myself because of a single mom that won 8k with you and you are not paying her.

You are hiding behind your terms and conditions and stuffing legal crap down the ladies throat. Pay her the money. She won. So what if she violated a term which you switched when she was playing or totally misunderstood your lawyers words which 99.9% of the world would not understand anyway!!!

Pay her the money. People read forums. I was going to deposit there. I changed my mind after reading.

8000 dollars for a single mom is a lot of money BUCK. She deserves to get paid. Everything!!

Violation of bonus terms. Next time make it clearer for people. Not everyone is a bloody lawyer

Johnny

Sent from my iPhone

On Aug 11, 2014, at 9:46 AM, "Buckandbutler support" <support@buckandbutler.com> wrote:

Dear ******

This email is to confirm your account is now set to self excluded.

You will no longer be able to login to your account.

Please do not hesitate to contact us if you have any queries at support@buckandbutler.com

Kind Regards

BuckAndButler.com Customer Support Team



please Johnny stay out of it!! let Max deal with it,
 
Agreed.

please Johnny stay out of it!! let Max deal with it,


Max will do what he can for sure. I am just responding and trying to help the OP.

Buck is now going to see the reality. 8k for a single mom is a lot of money Mimi.

Never mind my rants, I am really upset that they did that to her.

I did what I could to help. There is nothing more for me to say.

I wish her the best.

And as for you, you continue playing GOD and stand back and critisize every post I make. Maybe try to help OP. That's what she needs.
 
...

Never mind my rants, I am really upset that they did that to her.
Kind of hard to ignore your rants when they appear in any thread you choose to participate in.

And as for you, you continue playing GOD and stand back and critisize every post I make. Maybe try to help OP. That's what she needs.
Playing god? How about some "hammer time" from Thor?

Repeated violations of rule 1.18 - 30 day suspension.
 
Hello. Although I never played there I excluded myself because of a single mom that won 8k with you and you are not paying her.

You are hiding behind your terms and conditions and stuffing legal crap down the ladies throat. Pay her the money. She won. So what if she violated a term which you switched when she was playing or totally misunderstood your lawyers words which 99.9% of the world would not understand anyway!!!

Pay her the money. People read forums. I was going to deposit there. I changed my mind after reading.

8000 dollars for a single mom is a lot of money BUCK. She deserves to get paid. Everything!!

Violation of bonus terms. Next time make it clearer for people. Not everyone is a bloody lawyer

Johnny

Sent from my iPhone

Oh for gods sake, you don't even understand the disagreement, why on earth would you choose to stick your nose in like this? Excluding yourself from ANYWHERE on behalf of a user you just spent several pages attempting to call stupid(basically) is bizarre anyway, the fact she is a single mom is irrelevant. She did not violate the term as stated, and 99.9pc of forum users here at casinomeister are able to understand the term, its only you who can't.

I hope you will spend your 30 days suspension READING the forums and trying to make sense of the world around you. God knows you need to.
 
I am not waiting for the results, as usual. I fully intend to comment on this issue now that I can get a word in edgewise.

I want to make a cognizant post, and I need to read certain terms more fully, research terms at a couple of other threads and sites, and comment thoughtfully.

I endeavour to read other people's comments and posts most times before posting my opinion, and I want to thank CM of relieving me of the burden of Johnny's contributions.

You will hear from me a little later, got some gambling, lunch and then shopping to do in the meantime!
 
Sorry for OT but this was the best read in a long time. Johnny made my day. :notworthy :lolup:

Started reading this morning and been checking for updates over the afternoon for a good laugh. Wanted to chime in but everyone else seemed to state what I wanted to shout, so no need. Really sad for the ban, could have been good evening read as well.

Best of luck with the PAB.
 
Sorry for OT but this was the best read in a long time. Johnny made my day. :notworthy :lolup:

Started reading this morning and been checking for updates over the afternoon for a good laugh. Wanted to chime in but everyone else seemed to state what I wanted to shout, so no need. Really sad for the ban, could have been good evening read as well.

Best of luck with the PAB.

I found absolutely nothing humorous with Johnny's latest rant to a new member that came here seeking help. His borderline psychotic bipolar behavior makes this forum look unprofessional and immature at best.
I for one have had enough of his nonsense and would have liked to see the ban be permanent.
 
I found absolutely nothing humorous with Johnny's latest rant to a new member that came here seeking help. His borderline psychotic bipolar behavior makes this forum look unprofessional and immature at best.
I for one have had enough of his nonsense and would have liked to see the ban be permanent.

I don't know... really starting to become convinced he suffers from some type of mental disability in which case I'm going to feel like the biggest jerk on the planet for the way I've spoken to him. That, or he's the very best troll I've yet encountered and done an amazing job of inciting a response here at CM.

If neither are true and he is infact just a very... strange individual, the short term ban is the best thing, he should hopefully spend the time reading the forum instead of padding out threads such as this to five pages by repeating his opinion over and over again - I begged him to go back to the start of the thread and work out where he had misunderstood, but I'm pretty sure he didn't listen once again.

In the strangest way though, I have to admit I'll miss the guy lol... the absurdity of his posts is really compelling in the weirdest kind of way lol.
 
He`s gotta be a troll, nobody can be that "all over the place" and his post seams almost as they are written in a psychotic state... (No offence)
Or maybe hes just not a native english speaker and are struggeling to write in a meaningfull way.

I find most of the stuff he posts funny tough
 
:eek2::eek2:
Sorry for OT but this was the best read in a long time. Johnny made my day. :notworthy :lolup:

Started reading this morning and been checking for updates over the afternoon for a good laugh. Wanted to chime in but everyone else seemed to state what I wanted to shout, so no need. Really sad for the ban, could have been good evening read as well.

Best of luck with the PAB.

Posts like this only encourage the Johnnys of the forum! IMO this poster is a chit disturber and SHOULD BE ASHAMED of themself.

I strongly suggest that members use the ignore function when a poster starts gnawing on your last nerve :thumbsup: especially if it is me doing the gnawing ........
 
I've only just seen this thread - started this-morning and 60 posts already! :eek:
Haven't read all of them - and I especially skipped the totally useless comments from Jonny-got-the wrong-end-of-the-stick, or whatever his name is.

The term is badly written - that is without question.
But when I read it, my interpretation is the the max bet is €6 regardless of bonus size, as clearly stated in the last sentence.
I understand the word "exception", but the way the whole term is written, it could be read two ways.

Therefore I think it's a 50/50 case, though possibly leaning in the casino's favour.

In order to maintain fair play, a maximum permitted amount per wager has been set until the playthrough/wagering requirement has been met. The maximum wager is 10% of the bonus amount received. A wager is defined as one turn on the roulette table or slot machine or one dealt hand in a table game or in a video poker game (this includes games with multiple concurrent hands). This rule also applies to the use of the double/gamble function in all games, for example in video poker. This means that a player cannot continue to double a gain such that it exceeds 20% of the bonus amount received. If this rule is breached, the player accepts that the bonus and associated gains will be voided. Exception: players are allowed to places bets up to the max size of € 6 (or equivalent amount in other currencies), regardless of bonus amount received.

KK
 
You are right kk it is badly written but id agree with you. If I had read that id have stuck to £6 a bet or checked with support to see exactly what bet max was and not risked high bets. It reads like max bet is 10% but fact that exception is there makes it look like the max is £6 as well. Really badly wrote and in reality there should be no need to mention 10% at all and just have £6 max if 10% doesn't apply. Really confusing terms and can see why the OP thought they could gamble higher but feel casino will use exception as there get out clause. Hope PAB goes well for OP tho it is unusual these days for any casino to allow bets of £30 plus on welcome bonuses.
 
I played a 400%(400NOK) match bonus at B&B about a month ago, and I did interpret it as it was an exception for people with low bonus ammounts, and bet after that (over 10% of bonus, but under 6EUR) and I got my withdrawal.
 
To me, the terms essentially read:

a) Everybody may bet up to 10 percent of their bonus amount whilst completing the wagering requirement
b) As an exception, everybody may bet up to €6 regardless of their bonus amount.

Nowhere in the exception does it prohibit betting above six euro - it only allows everybody to bet up to six, including those for whom 10 percent does not equal six euro. I'm certain it would not stand up to any serious legal scrutiny, its unfortunate for the op that the casino will not be subject to such scrutiny.
 
Regardless of what the "correct" interpretation is, for all the bad publicity that will crystalize when google etc indexes this thread i'd be inclined to pay up to save face if I were B&B. Good luck to the OP with the PAB - I reckon you have a fighting chance with this one.
 

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