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jemmanunn VS Buck & Butler

Discussion in 'Online Casinos' started by jemmanunn, Aug 11, 2014.

    Aug 11, 2014
  1. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    Hi there, this is my first post on this forum, I have looked around a bit to find somewhere which I think may be useful and could benefit from my information. Seems to be a lot of active users on here so here I am.

    Basically I would not invest any money into Buck & Butler casino.. After the experience I have had, it leaves me with no other conclusion apart from the fact they are corrupt.

    I'll explain, I signed up to their Casino on Friday 1st August, I deposited 290.00 and got 290.00 bonus. I was very fortunate and had a fantastic win of 8023.00 on a video slot. They asked me for documents from myself, I sent all of this as requested.

    Then I received a email stating they were not paying me because I breached 'Term 6' from their 'Casino Bonus terms'

    The term up until Wednesday 6th August read as follows :-

    In order to maintain fair play, a maximum permitted amount per wager has been set until the playthrough/wagering requirement has been met. The maximum wager is 10% of the bonus amount received. A wager is defined as one turn on the roulette table or slot machine or one dealt hand in a table game or in a video poker game (this includes games with multiple concurrent hands). This rule also applies to the use of the double/gamble function in all games, for example in video poker. This means that a player cannot continue to double a gain such that it exceeds 20% of the bonus amount received. If this rule is breached, the player accepts that the bonus and associated gains will be voided. Exception: players are allowed to places bets up to the max size of € 6 (or equivalent amount in other currencies), regardless of bonus amount received.

    Can anyone correct me if i'm wrong but from the bonus I received I should be entitled to place bets up to the size of 29.90 ??

    The maximum bet I placed at one time was 27.50. They have confirmed over email that I did not in fact break the 10% rule, but the 6 euro rule.. How is this rule ever apparrant to myself with that term?

    After going back and forth for a week, they in fact changed their terms on Thursday morning 7th August. They changed them too :-

    The maximum allowed bet amount with the signup bonus, until wagering requirements are met is 10% of total balance or 6 euro per spin/bet, whichever is highest.

    They then changed their terms again that day to what they are now.

    They have confirmed I did not bet more than 10% of the bonus I received but that I did in fact break the 6 euro rule.

    Can I please have peoples feedback on this, and what you think I should do going forward? is their any way I can get my money from this casino, they have clearly stole it.

    I attach all images to back up my claim.

    I appreciate everyone reading and any responses are extremely welcome.

    Jemma :mad:
     

    Attached Files:

  2. Aug 11, 2014
  3. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    It seems clear because of the date they decided to update the terms and conditions they must have realised that the original wording could easily be misinterpreted - afterall, it states only that all customers are permitted to bet up to 6 euro, regardless of the size of bonus received, and not that any customers are NOT permitted to bet more ...

    I cant imagine your 'breach' standing up in court with the term as written when you broke it. Sadly though we're not in court - did you take screenshots of the original term as you pasted it ?

    Somebody here will be able to direct you to the rep for Buck and Butler here, I'm pretty sure there is one, and you can also file a PAB complaint too, which I'd definitely recommend doing. I really wish you luck.
     
  4. Aug 11, 2014
  5. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    You violated their terms.



    You clearly violated their terms. As u play, the bonus reduces. If u had 250 bonus left and unbet 27.50. U violated their terms sir.

    I do not understand what Ü expect. Be happy to get a refund.
     
  6. Aug 11, 2014
  7. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    I have something better than a screenshot of the terms when I signed up. Please view this link

    You must register/login in order to see the link.
     
  8. Aug 11, 2014
  9. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    Johnnygotthebon

    Your reply to my message is actually quite worrying. Please read the terms when I signed up from the link I have just uploaded. If you believe I am lucky then I suggest you never play at a casino online again because you clearly can't understand terms and conditions I'm afraid.
     
  10. Aug 11, 2014
  11. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada

    If buck and butler said u broke their terms, then u broke their terms. Ask them when and come back and tell he details.

    I assure u, they will back their claim.

    Happened to me once on Go Wild casino. I got paid but had to really push it.

    Not one bet went over 10 bucks on a 250 bonus. When I was down to 40 bonus left. I wagered 10. Violation!



    Players can wager amounts up to EUR 6.00 (or an equivalent amount in another currency) depending on the bonus amount allocated.


    U said 27.50???? Violation. Either 6 bucks or 10% not exceeding 6 bucks
     
  12. Aug 11, 2014
  13. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    They said I broke the 6 euro max bet rule. However at the time of me signing up, the 6 euro max bet rule was an exception for players that had received a bonus of 59.90 euros or less.

    Anyone receiving over a 60.00 euro bonus was entitled to place bets up to the value of 10% of the bonus received. Mine being 290.00 and therefore being a allowed bet of up to 29 euros. If what they are saying is correct then every bit of dialog above the word 'exception' need not be their as there would never be a situation where it would be apparrant. I attach exact term again and please tell me if you still believe I am wrong.

    In order to maintain fair play, a maximum permitted amount per wager has been set until the playthrough/wagering requirement has been met. The maximum wager is 10% of the bonus amount received. A wager is defined as one turn on the roulette table or slot machine or one dealt hand in a table game or in a video poker game (this includes games with multiple concurrent hands). This rule also applies to the use of the double/gamble function in all games, for example in video poker. This means that a player cannot continue to double a gain such that it exceeds 20% of the bonus amount received. If this rule is breached, the player accepts that the bonus and associated gains will be voided. Exception: players are allowed to places bets up to the max size of € 6 (or equivalent amount in other currencies), regardless of bonus amount received.
     
  14. Aug 11, 2014
  15. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    On another note .....

    I read on another forum that a player got free spins at buck and butler.

    He won a bit and cashed out.

    Everything went perfect. He had no problems.

    Telling people not to play there is far fetched. I never played there and never will but reviews are positive.
     
  16. Aug 11, 2014
  17. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    Thanks for your feedback Johnnygotthebon, but i'm afraid I disagree with your analogy of this. I will await feedback from other forum members before I consider my next route of action.

    Thanks again :confused:
     
  18. Aug 11, 2014
  19. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    Terms are clear



    Ü wagered more than 6. Violation. It is clear.

    Teynandifferent approach.

    Tell them u are a high roller and u will continue playing. Tell them u r serious etc.....worked at Go Wild for me. I got my money.
     
  20. Aug 11, 2014
  21. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    Johnnygotthebon My first post on this thread has an attachment. If you look at this, it clearly states 10% of Balance or 6 euros, whatever is higher. Clearly 10% of 290.00 is higher than 6 euros. Therefore I have not breached the 6 euro term as it did not apply for the bonus I received. I don't see how this is so hard for you too understand. I'm starting to wonder if your one of their employees right now..:confused:
     
  22. Aug 11, 2014
  23. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    Whatever is higher violates the terms.

    They word things to make people crazy.

    I am telling u. Reason with them. Work out a deal.
     
  24. Aug 11, 2014
  25. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    No!! Not whatever is higher violates the terms....

    The maximum allowed bet with the signup bonus until wagering requirements are met, is 10% of total balance or 6 euro, per spin/bet, whichever is highest.

    Its plain and simple, I dunno what script your reading from but its a very deluded one.

    Their is no way I am going to try a different approach or try to reason with a casino that has stole my winnings which I won fairly. Not a chance. I've done nothing in breach of their terms when I participated.
     
  26. Aug 11, 2014
  27. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    6. The maximum bet allowed when using a bonus (until wagering requirements are met) is €6,- per spin.

    5. Bonuses allocated by BuckandButler.com are only intended for recreational players. Misuse of a bonus will not be tolerated. BuckandButler.com reserves the right to investigate, close, suspend or lock any account suspected of being involved in the misuse of bonuses. All bonuses and associated gaming activity may be voided and cancelled and deposits refunded at our discretion. Professional gamblers or players who we exclude due to the misuse of a bonus offer may be subject to further restrictions and/or exclusion.
     
  28. Aug 11, 2014
  29. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    That was updated to read that way on Thurday 8th August.

    When I signed up on Friday the 1st of August and completed my play through requirement they read as the freeze page shows which I posted in my 2nd post. I'm not arguing with you about this. I have done enough of that with them.
     
  30. Aug 11, 2014
  31. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    Hatred for dishonest casinos is part of my life.

    This time though. They are legit. Sorry Jem


    LAwyers have a way to word things. Read enough terms to understand.

    Even original terms are clear. 6 per spin

    Right after the word EXCEPTION......

    It is an exception to the 10% rule. 6 max is an exception therefore voiding the 10%!rule.


    Reason with them. Try.
     
  32. Aug 11, 2014
  33. jemmanunn

    jemmanunn Dormant account PABnononaccred

    Occupation:
    Secretary
    Location:
    Kent
    Johnnie, I am not replying to you anymore. You don't understand what the word 'exception' means, how its used, or how to understand casino terms. I would stay well clear of online casinos if I were you. Thank you for your input, but I am now awaiting input from more frequent and useful members on this site.
     
  34. Aug 11, 2014
  35. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    I wish u luck....


    8k is a lot of money. I feel bad. I really do.

    What excitement u felt while winning and then being told U violated the terms must have been awful.

    I am sorry.

    I usually read the terms A-Z before ever depositing. I would be miserable if my 8k was taken because i misunderstood or didn't read the terms.

    As sad as it is though, bashing a casino like them is not really fair since they didn't do anything wrong except confiscate any winnings because of bonus violation which was clearly stated in their terms.

    Best of luck to you.


    10. BuckandButler.com reserves the right to amend the terms and conditions of this offer without further notice, and it is the player's responsibility to check our website regularly for changes and updates.

    11. BuckandButler.com reserves the right to exclude players from this and future promotions if we have

    12. The terms and conditions of this special offer are additional to the general terms and conditions issued by BuckandButler.com.

    13. In case of dispute, BuckandButler.com's decision is final.
     
  36. Aug 11, 2014
  37. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    Obviously it doesn't work that way, or you would reach a point where your bet could not be 1 either... DOH

    Jem don't worry about Johnny he's not the sharpest tool in the box, your quite right to say the original term is not clear, it doesn't say that you are not allowed to bet more than 6, only that everybody may bet up to 6. When everyone else wakes up tomorrow you'll get some more coherent answers, provided people can be bothered wading through Johnnys endless nonsense first.
     
    10 people like this.
  38. Aug 11, 2014
  39. Johnnygotthebon

    Johnnygotthebon Banned User - violation of <a href="http://www.cas

    Occupation:
    Semi retired, online slot player
    Location:
    Canada
    Clear as the sky


    Better you don't give misleading false hope to her.

    The terms are clear. All of them.

    They don't need to tell her if they change anyway.

    Read the whole term and condition.

    Clearer it can not be.

    The money will not be paid. Do not give false hope as it is not just wrong, it's cruel.

    She violated past and present terms.

    Any person who reads the English language can clearly see this.
     

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