Hi there, this is my first post on this forum, I have looked around a bit to find somewhere which I think may be useful and could benefit from my information. Seems to be a lot of active users on here so here I am.
Basically I would not invest any money into Buck & Butler casino.. After the experience I have had, it leaves me with no other conclusion apart from the fact they are corrupt.
I'll explain, I signed up to their Casino on Friday 1st August, I deposited 290.00 and got 290.00 bonus. I was very fortunate and had a fantastic win of 8023.00 on a video slot. They asked me for documents from myself, I sent all of this as requested.
Then I received a email stating they were not paying me because I breached 'Term 6' from their 'Casino Bonus terms'
The term up until Wednesday 6th August read as follows :-
In order to maintain fair play, a maximum permitted amount per wager has been set until the playthrough/wagering requirement has been met. The maximum wager is 10% of the bonus amount received. A wager is defined as one turn on the roulette table or slot machine or one dealt hand in a table game or in a video poker game (this includes games with multiple concurrent hands). This rule also applies to the use of the double/gamble function in all games, for example in video poker. This means that a player cannot continue to double a gain such that it exceeds 20% of the bonus amount received. If this rule is breached, the player accepts that the bonus and associated gains will be voided. Exception: players are allowed to places bets up to the max size of € 6 (or equivalent amount in other currencies), regardless of bonus amount received.
Can anyone correct me if i'm wrong but from the bonus I received I should be entitled to place bets up to the size of 29.90 ??
The maximum bet I placed at one time was 27.50. They have confirmed over email that I did not in fact break the 10% rule, but the 6 euro rule.. How is this rule ever apparrant to myself with that term?
After going back and forth for a week, they in fact changed their terms on Thursday morning 7th August. They changed them too :-
The maximum allowed bet amount with the signup bonus, until wagering requirements are met is 10% of total balance or 6 euro per spin/bet, whichever is highest.
They then changed their terms again that day to what they are now.
They have confirmed I did not bet more than 10% of the bonus I received but that I did in fact break the 6 euro rule.
Can I please have peoples feedback on this, and what you think I should do going forward? is their any way I can get my money from this casino, they have clearly stole it.
I attach all images to back up my claim.
I appreciate everyone reading and any responses are extremely welcome.
Jemma
Basically I would not invest any money into Buck & Butler casino.. After the experience I have had, it leaves me with no other conclusion apart from the fact they are corrupt.
I'll explain, I signed up to their Casino on Friday 1st August, I deposited 290.00 and got 290.00 bonus. I was very fortunate and had a fantastic win of 8023.00 on a video slot. They asked me for documents from myself, I sent all of this as requested.
Then I received a email stating they were not paying me because I breached 'Term 6' from their 'Casino Bonus terms'
The term up until Wednesday 6th August read as follows :-
In order to maintain fair play, a maximum permitted amount per wager has been set until the playthrough/wagering requirement has been met. The maximum wager is 10% of the bonus amount received. A wager is defined as one turn on the roulette table or slot machine or one dealt hand in a table game or in a video poker game (this includes games with multiple concurrent hands). This rule also applies to the use of the double/gamble function in all games, for example in video poker. This means that a player cannot continue to double a gain such that it exceeds 20% of the bonus amount received. If this rule is breached, the player accepts that the bonus and associated gains will be voided. Exception: players are allowed to places bets up to the max size of € 6 (or equivalent amount in other currencies), regardless of bonus amount received.
Can anyone correct me if i'm wrong but from the bonus I received I should be entitled to place bets up to the size of 29.90 ??
The maximum bet I placed at one time was 27.50. They have confirmed over email that I did not in fact break the 10% rule, but the 6 euro rule.. How is this rule ever apparrant to myself with that term?
After going back and forth for a week, they in fact changed their terms on Thursday morning 7th August. They changed them too :-
The maximum allowed bet amount with the signup bonus, until wagering requirements are met is 10% of total balance or 6 euro per spin/bet, whichever is highest.
They then changed their terms again that day to what they are now.
They have confirmed I did not bet more than 10% of the bonus I received but that I did in fact break the 6 euro rule.
Can I please have peoples feedback on this, and what you think I should do going forward? is their any way I can get my money from this casino, they have clearly stole it.
I attach all images to back up my claim.
I appreciate everyone reading and any responses are extremely welcome.
Jemma