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Jackpot Factory slow payments

I fogot Pinababy, while your statement was certainly prudent, I still don't understand why some entities are able to pay off very quickly, while others hem and haw and double talk about weeks and months. There really isn't much sense to that ya know?
 
Hmm... Link Removed ( Old/Invalid) goes to capital on my browser:confused:

Way back machine shows carmen media dropped them from their portfolio in early feb, 2006.

/rail

counting business days (after cristobal colon quits messing me up) for jpf withdrawals... we'll see.. one 160% depo the next 1500% on a reversal:D
 
Jackpot Factory FAST withdrawals

Thursday 9am deposit via QT immediate

3:00 pm cashout

Friday 3:00pm Withdrawal no longer showing as reversable(cash-check is down so can't tell status and hasn't appeared in QT yet)

Confirmed ability to flush wd

CS responsive w/in 1-3 hours each email

informed me via email when cash-check was operational again

Tuesday 8:30 am check email:
received Tue, 9 Oct 2007 16:05:23 +0200 (first pic)

Check QT (second pic)

Subtract thurs- fri for 24 hr reversal period
Paid in less than 3 working days
 
Jackpot Factory owes me friend a withdrawal of 850+ GBP and he played without a bonus. It has been 9 days and they claimed that they are checking with NETeller to see if the cashout is okay.

Nice excuse.

What kind of world do we live in where the Microgamings aren't even fair anymore? It used to be problems with Playtech and RTG only while MG was the gold standard - now Vegas Affiliates, Casino Rewards, and apparently Jackpot Factory are all terrible now.

What a shame.
 
Reply from David Brickman at the Jackpot Factory

Kyleb,

This is David Brickman, Jackpot Factory Spokesman.

If you or your friend send me the account number in question I can look into this with our financial department. However, in the interest of player security and confidentiality I will only be able to respond to the actual account holder.

All the best,

David Brickman
Jackpot Factory Spokesman
 
mrjigsaw said:
yes the jackpot factory really stinks, they do not answer straight and they reply the same message i make a withdrawal 200$ they asked for documents i sent it and nothing happens ,i wrote again and they sent me same message etc. not a response and same questions it seams they trying something .
very slow support who cant answer straight!!
it seams im going nowhere!

how can they proudly have this message on their website when it so many dissapointed customers:

There are many online casino groups, what makes the Jackpot Factory special

The Jackpot Factory prides itself on honesty, fairness and integrity. When we say fast payouts, we mean fast. We have top-notch customer service representatives that are on call 24 hours a day 7 days a week to serve you. We also have huge cash promotions, daily cash bonuses and the largest number of games to choose from.

What kind of customer support service does the Jackpot Factory offer

The Jackpot Factory is known to have the best customer service in the online casino industry. We have toll free phone service in the United States, Canada, and UK. We also have live chat, and email support. Our support agents are friendly and eager to assist in every way possible.

WHAT A BULLSHIT!!!!!

THIS IS THE FIRST TIME I HAVE PROBLEM WITH ONLINE CASINO AND I PLAYED IN MANY DIFFERENT SITES WITHOUT WITHDRAWAL PROBLEMS!
Click to expand...

I am going thru the same thing with this group right now. I have PM the manager here. She replied (5 days ago, not a word sense) that they gotten my documents . Which is a Bank Statement and My Driver's License. So far I haven't heard a word back from them. They won't even answer their emails. This is the only group im waiting for payment. I have received all payments from the rest of MG group except this one. Its been 2 week since I made a withdrawal request. Including 3 deposits in the same session. Not a good look.
 
Yet again JF!!!

mishun said:
I am going thru the same thing with this group right now. I have PM the manager here. She replied (5 days ago, not a word sense) that they gotten my documents . Which is a Bank Statement and My Driver's License. So far I haven't heard a word back from them. They won't even answer their emails. This is the only group im waiting for payment. I have received all payments from the rest of MG group except this one. Its been 2 week since I made a withdrawal request. Including 3 deposits in the same session. Not a good look.
Click to expand...

Yet again a complaint about IGNORED EMAILS from the Factory. Jesus, will they ever get a grip on this. There IS a problem, but they insist on having this "head in the sand" approach to it.
I demonstrated this with one of their CS reps, sending and receiving Emails while chatting on the phone, and them looking at their end. There is CLEARLY an intermittent problem with their system failing to forward player Emails onward to the support desk. They either arrive within seconds, or not at all.
Recently, I identified a problem where their outbound Emails never reach ME, which can look as though an Email has been ignored. The big problem is the intermittent nature of the bug, there is no consistent approach that can be used to sort the issue out. If either party were doing something wrong technically, then the problem would either not occur, or be permanent.

Aside from this, they have had many past problems paying American players in a timely manner, and again this seems to happen at random. Every time these two issues crop up, it does a little more damage to the group, so I wonder why they have allowed this to drag on for a couple of years now, rather than getting in some high performing tech wizards, and letting them loose on the problems.
 
They sure don't ingore my emails but I'm starting to wish they would - and I haven't even cashed out yet!

Was thinking of posting the following in the Jokes Forum (still there? yes? no?) but got sidetracked and, well, here I am! I don't actually reply anymore, just add on and forward - I'm the one in Tahoma Royal Blue!

RE: Jackpots Casino Customer Service - Your Document‏
From: William Bernstein (bernynhel@xxx.com)
Sent: Sun 2/03/08 3:52yadayadayadayada
Date: Sun, 3 Feb 2008 15:55:21 +0200

Dear William,

Thank you for your patience while reviewed your utility bill. What "patience"?

I am sorry to inform you that our financial department has not accepted the document that you have sent. We kindly ask that you send us a utility bill, last time we checked, LADWP (Los Angeles [a town in CA] Department of Water and Power) is a utility

no older than 3 months, is 12/05/2007 older than 3 months in your time zone?

or a bank statement that includes your full name, full mailing address, date of birth and telephone number. I've never seen a utility bill with a DOB. I once utilized nearly 50 utilities - not one bill from any of them ever included anybody's DOB. I'm down to one utility, now and, I am sorry to say, "Nope! No DOB on this one either. (sigh)" Many Utility Bills do not include the phone numbers of their account holders. My utility (LADWP) appears to be included in that group. Those BASTARDS!

My bank documents are entirely irrelevant to our relationship as they are to any Internet transaction I have ever made as well as any I shall make, going forward.

My birthdate is on both the ID document I just sent you (California Identification Card, issued by the state's Department of Motor Vehicles) and the Driver's License I forwarded to you a few days ago (this dragging on DAYS now???) which shows my previous address. Both docs are currently valid and either one is all that is necessary to validate California residency.
I sent you my utility bill because the address on my Driver's License is obsolete, not to confuse you. This is common practice. Aren't you on speaking terms with any other online casino operators?

My phone number is kinda new...I admit it! +011 310 xxx xxxx do you have that? Maybe not but there it is now and both my Visa card issuer and QuickTender have it and THEY are my registered deposit methods at AJs! Whew!

In order to ensure that your funds reach you as soon as possible, please either scan and send the outstanding document/s as an email attachment to us at Support, or fax them using the numbers listed below. On receipt, we will immediately forward it/them to our financial department for approval.

Attached, please find a copy from a different section of my-less-than-3-months-old-utility-bill (it is too a utility bill! Just ask anybody you know who has electricity if you don't believe me!) displaying my entire, current address! (srry bout that!)

Now. If this recent email exchange does not seem ridiculous enough the way it is then try to imagine it, it its entirety, as a post at CasinoMeister.com. Remember, no one at AJs contacted ME about ANY of this until I recently volunteered the docs you're now whining about - the same docs I've submitted to all of the best online casino groups for years with not ONE problem - until now. No un-dotted I's or un crossed T's that required my immediate action - no utility bills that were rejected due to the fact that only my name and street number showed - oh I guess I could of faked you out by sending you my City of Los Angeles Municipal Services utility bill with just my name and street address and then have it turn out that I live in an entirely different city! It could happen! I must have faked out Visa and QuickTender too when all those deposits into your casino went through! HA HA HA HA HA HA HA HA !

When it rains it does pour, doesn't it?

Fax Numbers:
yadayadayadayada

Should you yadayadayadayada

Best Regards,
Orwhen

All Jackpots Casino Customer yadayadayadayada

And THIS just from today! I sent them my fax back docs - the norm - a few days ago! There are like 5 exchanges!

Now WHAT lofty award did the man behind the curtain here bestow on them?
Recent, wasn't it? :lolup:
 
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I am going thru the same thing right now. I've submitted my bank statement and my Driver's License. I even gave them the phone numbers to both my Bank and the Georgia Dept of Drivers License. I keep getting the same email stating we need a Photo ID and a Utility Bill not older than 3 months. And to make sure they are notarized. I am going in the morning to a notary and get this done. This casino group can close my account afterward. I will not be doing any more business with them. Casino Action is a much much better group then JF. I never seen so much BS coming from a MG casino then this group.
 
mishun said:
I am going thru the same thing right now. I've submitted my bank statement and my Driver's License. I even gave them the phone numbers to both my Bank and the Georgia Dept of Drivers License. I keep getting the same email stating we need a Photo ID and a Utility Bill not older than 3 months. And to make sure they are notarized. I am going in the morning to a notary and get this done. This casino group can close my account afterward. I will not be doing any more business with them. Casino Action is a much much better group then JF. I never seen so much BS coming from a MG casino then this group.
Click to expand...

Unless they owe you cash, EFF THEM!!! I MIGHT xerox my ASS and attach it with a note for them to notarize THIS! Know what I think?
I think they're running a tail-drag on cash-outs right now - for WHATEVER reason. Why would flunkys be emailing replys to my unsolicited fax-back docs unless they're assuming it's in refernce to a withdrawal the bossman has instructed them to delay using any means necessary?
He's left the details to the d-u-m-b-a-s-s-e-s in support, obviously, and this is how come all this BS I have never ever seen from any casino I would bother sendig these docs to in the first place! NOTARIZED???? Why I oughta.....! :machinegu
 
Jeeze...what in the hell is going on with this bunch now...this shit beats all I've ever heard !!!

It really tends to throw the word "Rogue" out there when you have used Quicktender to deposit and they still ask for documents...WTF is that about...you have to be an invited customer to even get a Quicktender account...unfreaking real...:rolleyes:
 
bernynhel said:
Unless they owe you cash, EFF THEM!!! I MIGHT xerox my ASS and attach it with a note for them to notarize THIS! Know what I think?
I think they're running a tail-drag on cash-outs right now - for WHATEVER reason. Why would flunkys be emailing replys to my unsolicited fax-back docs unless they're assuming it's in refernce to a withdrawal the bossman has instructed them to delay using any means necessary?
He's left the details to the d-u-m-b-a-s-s-e-s in support, obviously, and this is how come all this BS I have never ever seen from any casino I would bother sendig these docs to in the first place! NOTARIZED???? Why I oughta.....! :machinegu
Click to expand...

:lolup::lolup::lolup::lolup:

bernynhel, I think you have summed the situation up purdy damn well in that statement...:thumbsup:
 
Yes I know...And I made several deposit via quicktender doing the session. All my documents are legit. All I want is my winnings and they can leave me alone. This group is nothing but trouble. When I play at casino action. My money is always in my quicktender account in less than 24 hrs. Here I am wrestling back and forth for over 2 weeks over MY MONEY! This group is a JOKE!
 
mishun said:
Yes I know...And I made several deposit via quicktender doing the session. All my documents are legit. All I want is my winnings and they can leave me alone. This group is nothing but trouble. When I play at casino action. My money is always in my quicktender account in less than 24 hrs. Here I am wrestling back and forth for over 2 weeks over MY MONEY! This group is a JOKE!
Click to expand...

Well I guess we know now that something is definitely wrong in Jackpot Factory land, have you guys tried getting in touch with their Rep here ?

https://www.casinomeister.com/forums/members/
 
Keep in mind, too, that it's just about the right time of year for Charlie to be opening his American Express bill for the New Years bash he had at the Govotnya Gobeyrnya 4 Seasons with the five sets of Gypsy Quintuplets and traveling petting zoo and, well, I been there, so it's call to all the managers and have every nickle sent directly to ME and not a penny out til I say! LOL I mean, it ain't easy to GO broke with a string a MG casinos! But you can sure over-EXTEND a little! I mean think about it, but be nice an wipe the guy in front a ya's back off when yer done thinkin' about it! :lolup:
 
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