This was the first I had heard (see email) that I wasn't going to get an ACH withdrawal...all along I had been promised this would be no problem. So yesterday I email them, just to make sure everything was still ok (after reading all the JF horror stories) and whaddaya know...no more ACH withdrawals. Period. I love the sentence, "our US processor discovered......" Give me a break.
I would be interested in hearing from anyone who actually deposited a Jackpt Factory check and had it RETURNED by their bank???? (From my understanding, while these checks may not be "verifiable" for some reason, they are supposed to 'clear' if deposited and allowed to go through normal banking channels, such as in one of Frenchie's earlier posts....)
(see email from JF below, from yesterday)
Dear Tami,
Thank you for getting back to us here at The VIP Lounge regarding your withdrawal.
I am sorry to hear of your concerns regarding the status of your withdrawal, and can assure you that your $7,050 withdrawal from March 26th was processed on March 28th and was sent to you via regular mail check.
When you made your withdrawal you chose the ACH/Check option. Due to the new legislation in the US our processor discovered that it is no longer possible to process withdrawals by ACH, and therefore your funds were sent to you by check. Since they were sent by regular mail, you should receive them within 21 working days.
The stories you read on CasinoMeister related to withdrawals made between the middle of February and the beginning of March. There was a problem in the processing of some of these withdrawals and our casino management and financial department are now checking the exact status of these withdrawals.
They will have a resolution within a week for the players who were effected by this problem.
Since your withdrawal was made at the end of March, it was not effected at all by this problem and is on its way to you. Again, we apologize for any confusion regarding this issue and hope this explanation clarifies things.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Galit
The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
I would be interested in hearing from anyone who actually deposited a Jackpt Factory check and had it RETURNED by their bank???? (From my understanding, while these checks may not be "verifiable" for some reason, they are supposed to 'clear' if deposited and allowed to go through normal banking channels, such as in one of Frenchie's earlier posts....)
(see email from JF below, from yesterday)
Dear Tami,
Thank you for getting back to us here at The VIP Lounge regarding your withdrawal.
I am sorry to hear of your concerns regarding the status of your withdrawal, and can assure you that your $7,050 withdrawal from March 26th was processed on March 28th and was sent to you via regular mail check.
When you made your withdrawal you chose the ACH/Check option. Due to the new legislation in the US our processor discovered that it is no longer possible to process withdrawals by ACH, and therefore your funds were sent to you by check. Since they were sent by regular mail, you should receive them within 21 working days.
The stories you read on CasinoMeister related to withdrawals made between the middle of February and the beginning of March. There was a problem in the processing of some of these withdrawals and our casino management and financial department are now checking the exact status of these withdrawals.
They will have a resolution within a week for the players who were effected by this problem.
Since your withdrawal was made at the end of March, it was not effected at all by this problem and is on its way to you. Again, we apologize for any confusion regarding this issue and hope this explanation clarifies things.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Galit
The VIP Lounge
Jackpot Factory
Outdated URL (Invalid)
