Please see their website here which explains their VIP program.
For the month of May I was getting promotions that said I was at the Bronze level, and if you look at their page above it says that the monthly cash back on losses is 7.5%. I never received anything so I inquired around mid June, I waited that long because I was only expecting a few $'s so no big deal. I received a reply stating that you had to deposit a minimum of $100.00 to qualify for the cash back. Of course I replied back and said it does not state this on your website. Well they humored me and gave me a freebie of I think $10.00. Now let's move to the month of June. I deposited over $200.00 and I was getting bonuses that said I was at the Silver level now and the cashback for that is 10% per their website . A little over a week ago I emailed and inquired as to why I hadn't received it. This is the reply I received back from them via email.
Dear Bonita xxxxx,
We would like to inform you that the cash back promotion is not only based on the amount you have deposited.
The cashback promotion is based on the total amount you deposited minus the total amount you received in promotions and withdrawals.
As you have received more in promotional money than the total amount you have deposited, your account does not qualify for this month's cashback promotion.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
My complaint.....no where on the website that I can find does it make mention of this information in the email. I know from experience with the other rivals that do a monthly cash back that I've always received it, didn't even have to ask. Oh and I did not cash out so that doesn't come into play.
In my email reply back to them I pointed out that there is no mention of this on their website. No response to that nor do they seem to care one whit about keeping me as a customer.
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For the month of May I was getting promotions that said I was at the Bronze level, and if you look at their page above it says that the monthly cash back on losses is 7.5%. I never received anything so I inquired around mid June, I waited that long because I was only expecting a few $'s so no big deal. I received a reply stating that you had to deposit a minimum of $100.00 to qualify for the cash back. Of course I replied back and said it does not state this on your website. Well they humored me and gave me a freebie of I think $10.00. Now let's move to the month of June. I deposited over $200.00 and I was getting bonuses that said I was at the Silver level now and the cashback for that is 10% per their website . A little over a week ago I emailed and inquired as to why I hadn't received it. This is the reply I received back from them via email.
Dear Bonita xxxxx,
We would like to inform you that the cash back promotion is not only based on the amount you have deposited.
The cashback promotion is based on the total amount you deposited minus the total amount you received in promotions and withdrawals.
As you have received more in promotional money than the total amount you have deposited, your account does not qualify for this month's cashback promotion.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
My complaint.....no where on the website that I can find does it make mention of this information in the email. I know from experience with the other rivals that do a monthly cash back that I've always received it, didn't even have to ask. Oh and I did not cash out so that doesn't come into play.
In my email reply back to them I pointed out that there is no mention of this on their website. No response to that nor do they seem to care one whit about keeping me as a customer.