- Joined
- Dec 24, 2023
- Location
- Los Angeles
I won $9600 while playing their WELCOME200 bonus code that is offered 5 times by the cashier coupons sections.
It is not the first time I won using this code, in previous deposit using the same code I won $3500 and was paid in full
They refuse to pay the $9600 due to this clause in the term of this bonus (the term is not in the cashier but in the terms and condition section of the bonus, the cashier juyst says it is redeemable 5 times and the cashier continued to offer it as an option to choose )
"However, if a successful withdrawal has been made from this promotion then welcome package will be discontinued."
This is not fair. The terms just indicated that the system has to remove the bonus and not that the player wouldn't be able to play it if it is offered in the coupon section.
In other words I think a fair way to look at it is that their system is the one that breach the terms and not the player
The system continue to offer the bonus in the cashier, the system accepted the claim and the system allowed me to wager and win or lose.
Fair would be to honor the win.
Please your thoughts.
It is not the first time I won using this code, in previous deposit using the same code I won $3500 and was paid in full
They refuse to pay the $9600 due to this clause in the term of this bonus (the term is not in the cashier but in the terms and condition section of the bonus, the cashier juyst says it is redeemable 5 times and the cashier continued to offer it as an option to choose )
"However, if a successful withdrawal has been made from this promotion then welcome package will be discontinued."
This is not fair. The terms just indicated that the system has to remove the bonus and not that the player wouldn't be able to play it if it is offered in the coupon section.
In other words I think a fair way to look at it is that their system is the one that breach the terms and not the player
The system continue to offer the bonus in the cashier, the system accepted the claim and the system allowed me to wager and win or lose.
Fair would be to honor the win.
Please your thoughts.