mikehendi
Dormant account
- Joined
- Jan 15, 2008
- Location
- Netherlands
Hello,
I recently deposited at Interwetten (using moneybookers), and after some trouble, they stated that I recieved the 50% signup bonus they offer in my account. But because I was unable to find the bonus in my account, I changed my mind about playing in their casino.
So, I forfeited the bonus, and tried to cash out using moneybookers again. Unfortunately, This wasn't possible! They state that my first cashout MUST proceed with a bank wire transfer, for "security reasons".
I've played at about 10 different online casino's, and at about 8 online pokerrooms, but I have never had any problems cashing out with the same way I deposited (always neteller or moneybookers).
I emailed support, and after a few mails, this was their final answer:
- You must withdraw with a bank wire transfer because of anti-money laundering policies
- If you deposit, and then withdraw again WITHOUT wagering, we will keep 10% of your deposit!
My question is: Are these normal policies? can they just keep 10% of my deposit because I changed my mind about playing?
If needed, I will post the entire email conversation here.
I recently deposited at Interwetten (using moneybookers), and after some trouble, they stated that I recieved the 50% signup bonus they offer in my account. But because I was unable to find the bonus in my account, I changed my mind about playing in their casino.
So, I forfeited the bonus, and tried to cash out using moneybookers again. Unfortunately, This wasn't possible! They state that my first cashout MUST proceed with a bank wire transfer, for "security reasons".
I've played at about 10 different online casino's, and at about 8 online pokerrooms, but I have never had any problems cashing out with the same way I deposited (always neteller or moneybookers).
I emailed support, and after a few mails, this was their final answer:
- You must withdraw with a bank wire transfer because of anti-money laundering policies
- If you deposit, and then withdraw again WITHOUT wagering, we will keep 10% of your deposit!
My question is: Are these normal policies? can they just keep 10% of my deposit because I changed my mind about playing?
If needed, I will post the entire email conversation here.