Guess this situation is a bit tricky and not sure what I should have expected from the casino, but I do think they aren't dealing with it correctly.
I was playing Reel in the Cash and got to the bonus round. For those that haven't played it it's 3 rounds of a picking bonus, you pick a lure for a multiplier and then choose a location and get another multiplier depending on which fish you catch. The first round I picked a x5 and ended up winning $70.
For the 2nd round I picked a x3 and after that the game was interrupted and I couldn't get back in to resume the bonus round. I had to email support to get them to unlock it before I could play anything, and when I got back in there were no signs of the bonus round. The first 3 picks are in the play log.
Since none of the winnings from the bonus round were added to my account I emailed support and after a while they added $70 to my account but after several emails they refuse to give me anything more.
To me it is clear I would have won something in the remaining 2 rounds and they should give me those winnings. If the logs don't have the information then they need to calculate the average or something? I assume they know enough about their games to be able to calculate a reasonable number here, but just saying that there is nothing in the logs so they can't do anything just seems lazy or incompetent.
What really bugs me though is how this can even happen that a bonus round is just lost, every other casino I've played at either calculates the winnings or lets you resume when reconnecting.
I was playing Reel in the Cash and got to the bonus round. For those that haven't played it it's 3 rounds of a picking bonus, you pick a lure for a multiplier and then choose a location and get another multiplier depending on which fish you catch. The first round I picked a x5 and ended up winning $70.
For the 2nd round I picked a x3 and after that the game was interrupted and I couldn't get back in to resume the bonus round. I had to email support to get them to unlock it before I could play anything, and when I got back in there were no signs of the bonus round. The first 3 picks are in the play log.
Since none of the winnings from the bonus round were added to my account I emailed support and after a while they added $70 to my account but after several emails they refuse to give me anything more.
To me it is clear I would have won something in the remaining 2 rounds and they should give me those winnings. If the logs don't have the information then they need to calculate the average or something? I assume they know enough about their games to be able to calculate a reasonable number here, but just saying that there is nothing in the logs so they can't do anything just seems lazy or incompetent.
What really bugs me though is how this can even happen that a bonus round is just lost, every other casino I've played at either calculates the winnings or lets you resume when reconnecting.
