Intercasino - "Exciting new changes"?

[Offshore]

More importantly, what's going to happen to the CASINOMEISTER slot?

It's still there after relaunch!

 

[hoff1985]

LAG LAG LAG

 

[Nifty29]

lol!

Fourty dollars only lasted me ten minutes. Not a good sign. I wonder if they've still got their slots set at 90%.

How much were you betting? Far too high for your bankroll it appears.

$40 spent in 10 kind will give you absolutely zero indication of the TRTP of the slots. It could happen on a 100% slot.


I'm still puzzled as to why I've not received any emails about the launch. Still, looks like I haven't missed anything.

 

[Nifty29]

Just checked the bonus terms.

WTH?

Game Wagering Contribution Percentages
Game Category / Name

100%
All games not listed below will contribute 100% of wagering.

70%
Angel’s Touch

55%
Caribbean Stud Poker

50%
Deuces Wild, Frogs 'n Flies, Joker Poker, Just Vegas, Let It Ride Poker, Lost Temple, Red Dog, Serengeti Diamonds, Three Card Poker

40%
All American, Casino War, Common Draw Roulette, EuroRoulette, Jacks or Better, Live Roulette, Rags To Riches I, Reel In The Cash, Vampires vs Werewolves

35%
Triple Action Hold’Em Poker – SP

30%
Pai Gow Poker

20%
Baccarat, Live Bacarrat

10%
AC Blackjack, Blackjack-Micro-Limit-SP-10, Blackjack-Micro-Limit-SP-25, EuroBlackjack, Lucky7Blackjack, Perfect Pairs Blackjack, Texas Hold'em Bonus, Ultimate Texas Hold ‘em

5%
Live Blackjack, Vegas Blackjack SP

The ones in red are slots yes? I can see some major confusion happening here, given that "70% of players don't read terms" (CM member, 2013).

 

[mrmark21]

How much were you betting? Far too high for your bankroll it appears.

$40 spent in 10 kind will give you absolutely zero indication of the TRTP of the slots. It could happen on a 100% slot.


I'm still puzzled as to why I've not received any emails about the launch. Still, looks like I haven't missed anything.

I was betting the minimum so 50c. I noticed that you can't play the Aristocrat slots at real minimum (25c). Putting that aside (dosent phase me just an observation) I'm still interested to know what they are set at. I know the slots at the old Intercasino were set at 90%. I wonder whether they've changed them or kept them the same.

Nifty I was on the mailing list for Intercasino but rarely ever received any emails from them. I did receive an email about their new launch though

 

[wobble33]

also 1 handed video poker jacks or better? cant see any other multi j/b lol. I believe the vp is the old chartwell too. this is a downgrade not a upgrade...

 

[mrmark21]

Anyway's for some reason Intercasino couldn't credit my account with the full bonus yesterday. No biggie. I didn't mention that in my other post because these things happen. The rep told me she'd pass the case onto another department. I hadn't received a response back so jumped on chat earlier and spoke with a really nice supervisor. She appologised for the delay and gave me a $25 wagering free bonus. Which she totally didn't have to do so was really nice of her

Well I just won a small withdrawal (my first ever at Intercasino). I haven't been playing online for various reasons (loosing streak and this whole fiasco with the GRA). Decided to give them a shot because they have a 100% bonus that can be used on Aristocrat slots

I wanted to update my other post but couldn't.

 

[TonyH]

Hi All

Thank you to everyone that has taken the time to try the new InterCasino and to post about their experiences here.

Sincere apologies for the challenges a number of you have encountered. While a significant amount of testing was completed prior to launching our new software, there have still been a number of unexpected problems.

We appreciate your patience as our team is working around the clock to eliminate the issues that have been reported. We expect to have all these issues fixed very shortly.

Can I ask that if anyone experiences further issues that you forward an email to [email protected] and include ‘CM Feedback – Tony Hayes’ in the subject field. This would be very much appreciated.

Thanks again for bearing with us whilst we iron out these problems.

Kindest regards


Tony Hayes
Casino Manager

InterCasino

 

[PaaskeDenmark]

How much were you betting? Far too high for your bankroll it appears.

$40 spent in 10 kind will give you absolutely zero indication of the TRTP of the slots. It could happen on a 100% slot.


I'm still puzzled as to why I've not received any emails about the launch. Still, looks like I haven't missed anything.

Have you checked you spam folder Nifty? As I was surprised to find it in there. I guess you do check that but could be you missed it in there

 

[dionysus]

just a heads up, my WD came in 24 hours
@Nifty, oddly the slot you mentioned is the one I won on lol (Angel's Touch)....it was the good touch, not the 'show me on the doll, Timmy, where the angel touched you' kind

 

[deucebag]

I have to say the video poker in the new Intercasino is terrible. They've ditched the old VP games and gone with the software that used to be known as Chartwell. Few games, very bad pay tables, slow game play, and no multi-hand. Why change to something inferior to the old games?

 

[Kennydee]

Howdy, my first post on this Forum but not new to Casinomeister's website. In fact, this site and forum have been quite helpful for some time in making casino choices as in where and if safe and trustworthy. So first, I need to thank this community for the services it brings to online gamblers.

I've been an account holder at Intercasino for quite a few years and played there a lot. Over time, my credit card(s) changed their rules and stopped supporting online gaming transactions so I reverted to mostly Entropay. I live in Canada and even Neteller stopped supporting these transactions for Canadian players (at the same time US laws made online gambling illegal) but I think Neteller also had some problems/issues for a while. Now, since Intercasino's change to the new platform, I'm told that they also changed payment providers and does not support Entropay anymore. Would this payment provider change be cause for some alarm? I am somewhat worried that this change would compromise their reputation and/or withdrawal policies and times.

Many thanks for the opportunity to post on this thread.

 

[vinylweatherman]

Hi All

Thank you to everyone that has taken the time to try the new InterCasino and to post about their experiences here.

Sincere apologies for the challenges a number of you have encountered. While a significant amount of testing was completed prior to launching our new software, there have still been a number of unexpected problems.

We appreciate your patience as our team is working around the clock to eliminate the issues that have been reported. We expect to have all these issues fixed very shortly.

Can I ask that if anyone experiences further issues that you forward an email to [email protected] and include ‘CM Feedback – Tony Hayes’ in the subject field. This would be very much appreciated.

Thanks again for bearing with us whilst we iron out these problems.

Kindest regards


Tony Hayes
Casino Manager

InterCasino

I am puzzled by those slots that are weighted, especially the group weighted at 40%, worse than the weighting given to video poker.

Slots are just slots as far as players are concerned, and this is going to lead to loads of confusion where slots players see their WR apparently not being tracked correctly.

It is also common knowledge that the original suite of slots at Intercasino had a lower RTP than the accepted industry norm, so to pile 70% and 40% weighting on top of this perception is going to put players off who may now think that not only do the slots pay less than the norm, but are not even given the usual 100% weighting seen elsewhere.

Having a video poker game at 50% weighting is even worse, it screams "crappiest paytable on the net" to experienced players. Most players know that video poker games are almost as good as blackjack, with a house edge between 0.5% and 2%, and not something expected to have a high 50% weighting.

There may be a rush of players trying this out and overloading the systems, but will they stick around? The old Intercasino was viewed as "dated" and lost players to the competition.

 

[TonyH]

Howdy, my first post on this Forum but not new to Casinomeister's website. In fact, this site and forum have been quite helpful for some time in making casino choices as in where and if safe and trustworthy. So first, I need to thank this community for the services it brings to online gamblers.

I've been an account holder at Intercasino for quite a few years and played there a lot. Over time, my credit card(s) changed their rules and stopped supporting online gaming transactions so I reverted to mostly Entropay. I live in Canada and even Neteller stopped supporting these transactions for Canadian players (at the same time US laws made online gambling illegal) but I think Neteller also had some problems/issues for a while. Now, since Intercasino's change to the new platform, I'm told that they also changed payment providers and does not support Entropay anymore. Would this payment provider change be cause for some alarm? I am somewhat worried that this change would compromise their reputation and/or withdrawal policies and times.

Many thanks for the opportunity to post on this thread.

Hi Kennydee

Many thanks for taking the time to post your feedback.

Unfortunately Entropay has not been available since the launch of our new casino platform due to technical issues. Our team is working to have Entropay reinstated as a payment option, and expect that it will be available in approximately 3 week's time.

Thanks once again and please feel free to PM me should there be any additional points you'd like to discuss.

Kindest regards

Tony Hayes
Casino Manager

InterCasino

 

[TonyH]

I am puzzled by those slots that are weighted, especially the group weighted at 40%, worse than the weighting given to video poker.

Slots are just slots as far as players are concerned, and this is going to lead to loads of confusion where slots players see their WR apparently not being tracked correctly.

It is also common knowledge that the original suite of slots at Intercasino had a lower RTP than the accepted industry norm, so to pile 70% and 40% weighting on top of this perception is going to put players off who may now think that not only do the slots pay less than the norm, but are not even given the usual 100% weighting seen elsewhere.

Having a video poker game at 50% weighting is even worse, it screams "crappiest paytable on the net" to experienced players. Most players know that video poker games are almost as good as blackjack, with a house edge between 0.5% and 2%, and not something expected to have a high 50% weighting.

There may be a rush of players trying this out and overloading the systems, but will they stick around? The old Intercasino was viewed as "dated" and lost players to the competition.

Dear Vinylweatherman

Many thanks for your feedback.

We do our best to constantly review the games, bonuses and promotions that we offer, as well as the weighting given to games when clearing bonuses. We are reviewing your feedback along with the comments other players have been providing to see what we can do to improve the playing experience for our customers.

I look forward to posting a number of updates in the very near future.

Kindest regards

Tony Hayes
Casino Manager

InterCasino

 

[chayton]

I'm confused about something, it says on the bottom of the site that you don't take players from Canada and I'm from Canada and I have an account....? Tony I sent you a PM about it too.

 

[dionysus]

sshh, don't rock the boat

lol

 

[chayton]

sshh, don't rock the boat

lol

lol sorry, I just wanted to know if it's a mistake on the site. If it isn't then both of us are from that other place.

 

[dionysus]

lol sorry, I just wanted to know if it's a mistake on the site. If it isn't then both of us are from that other place.

lol, i hope not - noone else has the aristocrat games they do

 

[TonyH]

I'm confused about something, it says on the bottom of the site that you don't take players from Canada and I'm from Canada and I have an account....? Tony I sent you a PM about it too.

Hi Chayton

Apologies for the delay in responding to your PM.

Prior to our recent platform migration, a processing issue meant that potentially we would be unable to offer our services to Canadian players.

I can confirm that all processing issues have now been resolved and Canadian players are welcome to play at InterCasino.

Our website will be updated accordingly within the next 24 hours and I thank you for bringing this to my attention.

Kindest regards

Tony Hayes
Casino Manager

InterCasino

 

[Slotster!]

I quite like the new place. I've not played there that much but it all seems pretty slick now. Nice work.

The only minor gripe I guess would be that you can't now redeem your comp points immediately in the same way that you used to be able to. It says you need to contact support now. The old way was better.

 

[dionysus]

I quite like the new place. I've not played there that much but it all seems pretty slick now. Nice work.

The only minor gripe I guess would be that you can't now redeem your comp points immediately in the same way that you used to be able to. It says you need to contact support now. The old way was better.

I agree.
Thankfully though, not as bad as when you could ONLY redeem on the 15th of the month.

 

[mrmark21]

Well Intercasino's customer support hasn't changed. Customer support can only handle certain requests (minimum) which is worsened by the fact that they aren't being supervised. I was informed by the chat host that there's no supervision: That there aren't any supervisors working the night shift. IMO Intercasino should give their customer support more extensive training before allowing them to handle customers without being supervised.

I'm going to wait too speak to a supervisor regarding comp points that haven't been transferred to my new account

P.s. Did you know that chat support can see what you're writing before you've even sent it? Which means they can see all my spelling mistakes before I use spell check lol

 

[chayton]

P.s. Did you know that chat support can see what you're writing before you've even sent it? Which means they can see all my spelling mistakes before I use spell check lol

Then they can see my swears before I censor myself?

 

[mrmark21]

Then they can see my swears before I censor myself?

Yeah lol! The rep kept responding to me before i had even finished typing and i was like "what"?

 

[dionysus]

Intercasino seems to define 'exciting' differently than I do...I view it as 'PITA new changes:

Welcome to InterCasino Live Chat. Please wait, an agent will assist you shortly.

You have been connected to Jean.

james: please dont hang up
james: james: acct xxx
james: good afternoon - I think I'm near, if not at, enough points for conversion ...could you check kindly, ad if so, redeem them, ty
Sid: Hi, thank you for contacting support. My name is Sid.

Can you please provide me with your registered email address and user name?
james: [email protected] acct: xxx
james: james xxx dec xxx
Sid has left the conversation.
Click here if you want to start a new chat.
james: so, here's a new chat, and my old one so i dont have to retype it
Jean: Hi James
james: hello
Jean: What can I help you with?
Jean: points conversion
Jean: ?
james: redeeming points from slots play for cash
james: you have to ask live chat now to do it
Jean: yes exactly and we need to escalate this to supervisors so we are not able to do ir right away
james: really?...
james: well, I know youre able to check if i have enough
Jean: absolutely let me check.
Jean: What is your email address?
james: if you read the chat, youd see it above
Jean: oh yeah true
Jean: my bad
james: no problem
Jean: ok so you currently have 399.10 points
james: and how many are necessary for redmeption?
Jean: You will need a minimum of 500 Loyalty Points to be able to make the conversion
james: ok, ty, have a good day


points redemption has to be escalated to a supervisor??

 

[mrmark21]

Intercasino seems to define 'exciting' differently than I do...I view it as 'PITA new changes:

points redemption has to be escalated to a supervisor??

The customer support at Intercasino escalates just about everything to management. That's considered "normal" for them. They obviously don't receive adequate training. Worsened by the fact that they "apparently" aren't being supervised. Second time I've been told there are no supervisors available. I shouldn't have to chase up the casino. I'm not doing their job for them.

I personally won't be playing there again.

 

[mrmark21]

Well still haven't received a response from Intercasino. I'm getting tired of hearing the same old spiel. I spoke to another chat host today. Obviously there weren't any supervisors available I got the wrong answer from one support rep, player points were lost during the migration, they were carried over during the migration. IMO they either get the answer wrong or need to pass the query onto management. Then of course no response from their supervisor who apparently isn't present to answer my query while I'm onto customer support. I'm seeing and talking circles


P.s. Intercasino's rep was on CM yesterday.

 

[TonyH]

I quite like the new place. I've not played there that much but it all seems pretty slick now. Nice work.

The only minor gripe I guess would be that you can't now redeem your comp points immediately in the same way that you used to be able to. It says you need to contact support now. The old way was better.

Hi Slotster!

Many thanks for posting your feedback and delighted to hear you like the new look!

Just to let you and everyone else know that we're hoping to have pushed live by the end of this week, the ability for players to redeem their own points, as and when they desire.

Please note that you must have a minimum of 500 points however before they can be converted.

Thanks again and please let me know either via thread or PM, should there be anything you feel we need to address in order to improve the overall experience at InterCasino.

Kindest regards

Tony Hayes
Casino Manager
InterCasino

 

[dionysus]

Dear james,

It's time for your first ever 'My Bonus 4 Life' offer of 25% up to $50 on the new and improved InterCasino.


er ....hope it's the last too lol. They can't always be 100% but I at least used to get one a month.

 

[mrmark21]

Dear james,

It's time for your first ever 'My Bonus 4 Life' offer of 25% up to $50 on the new and improved InterCasino.


er ....hope it's the last too lol. They can't always be 100% but I at least used to get one a month.

I was told by customer support that they arent honouring this months 'my bonus 4 life' due to technical issues?

Please tell me support hasnt fed me another wrong answer?

 

[Slotster!]

I was told by customer support that they arent honouring this months 'my bonus 4 life' due to technical issues? Has support fed me another wrong answer?

I got the email with my usual 100% offer, but I've not redeemed it (or tried to!) as yet.

I'll let you know if I get chance later!

Good to hear they are addressing the comps redemption thing. It took six hours to get an email response when I redeemed last months which, whilst isn't the end of the world by any means, is a bit too long nowadays.

Based on the solid history of Intercasino - I'm happy to give these chaps a bit of time to get all the loose ends tidied up and the the new platform sorted. They will get there I'm sure.

 

[mrmark21]

I got the email with my usual 100% offer, but I've not redeemed it (or tried to!) as yet.

I'll let you know if I get chance later!

Good to hear they are addressing the comps redemption thing. It took six hours to get an email response when I redeemed last months which, whilst isn't the end of the world by any means, is a bit too long nowadays.

Based on the solid history of Intercasino - I'm happy to give these chaps a bit of time to get all the loose ends tidied up and the the new platform sorted. They will get there I'm sure.

I hope so, I mean I know customer support at Intercasino's below average however this particular occasion has just been much worse than normal.

Tony is addressing the comp points thing as support couldnt.

Yes pls keep me updated Honestly though I'm not holding my breath that support will know how to credit a bonus they didn't know exsisted due to a technical issue.

P.s. If only customer support was as fast and eficient as the finance department My last cashout got to me faster than a supervisor did. Credit where credits due.

 

[conker]

Sounds like quite a few teething issues, but great to see they have spruced up the casino. It was looking a bit lacklustre with just the Crypto games for a while there. I am a big fan of the Aristocrat slots, so good score getting them.

 

[mrmark21]

Well Tony has resolved the issue I've enquired directly to Tony regarding the 'my bonus 4 life' as his been extremely prompt with responding

IMO Intercasino's unfortunately being held back by lack of proper customer support (something Tony assured me they are working on). They paid my first cash-out quite quickly and also requested less documentation than some other accredited casinos (both big pluses). Honestly I'm going to give Intercasino another shot. I'll just remember to direct my queries to Tony

Intercasino needs a download version, Directly on my desktop that I can play whenever I'm bored.

 

[Osloking]

Never mind, Tony fixed everything. That's difference between professional business and wannabes..

 

[mrmark21]

Well I just logged onto Intercasino couldn't find 'My Bonus 4 Life'... Wasn't there... I'm going to PM Tony

I have a feeling Intercasino dosent like me

 

[naththo]

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.

 

[Nifty29]

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.

Ummm...nice one nath. Maybe say it a bit louder?

Why are you so concerned about intercasinos legal position? They offer games...we play them. Simples.

Afaik, there has been no government interventions in online casino gambling since 2001. Its WMS themselves that decided to not offer their online games to aussies...same with IGT. Government had nothing to do with it.

 

[TonyH]

Hi All

Just to confirm that Australian players registered with InterCasino most certainly should not be able to access any one of the 4 Aristocrat slots games currently available in the menu.

Earlier this week, a small group of players reported that they were able to access restricted content. I have spoken to our technical team who reviewed the situation, and have taken steps to ensure that all content restrictions are properly in place.

Thank you to Naththo for bringing this concern to my attention and as always, I encourage all members to touch base with me, should there be anything you feel I need to be made aware of.

Regards

Tony Hayes
Casino Manager
InterCasino

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.