mongol80
Dormant account
- Joined
- Nov 18, 2006
- Location
- Melbourne, Australia
On 13 January, I e-mailed Neteller requesting a bank wire withdrawal back to my bank account in Australia for 6500 USD. I gave them all my bank details. I had previously successfully withdrawn through bank wire once last November.
On 16 January, this money was deducted from my Neteller account. I received an e-mail saying the money would be in my bank account in one to ten business days.
On 30 January, the money is not in my account. I ring Neteller and they tell me they are experiencing delays. I am asked to e-mail memberwire which I do three times but I never receive any reply. Attempts to contact by phone are met with conflicting information, some say that my memberwire went through and some say that it hasn't been processed. I am also asked to scan through a copy of my bank account as evidence that I did not receive my funds.
On 10 February I send over a scan of my drivers' licence and passport to Neteller for certification. A week later, there is no reply.
On 13 February, I finally receive an e-mail from memberwire that all accounts in USD regardless of country cannot have wires processed. My money is returned to my Neteller account.
On 15 February, I withdraw most of my Neteller balance (this includes winnings between January 13 and to date) onto my InterCasino ecashdirect account and attempt to withdraw half of it by bank wire. I do some play on the rest. Eventually I play through ten times my balance and end up with about a $350 net profit. I receive an e-mail from ECashDirect stating that I have sent through all the necessary documents and that they will process my bank wire withdrawal.
On 16 February I receive an e-mail saying that my withdrawal had been stopped. It did not give a reason. I ring up ECashDirect and find out that I had been the subject of a security check and I needed to scan them a copy of my passport, credit card, drivers' licence, electricity bill, and a signed letter stating why I had attempted to withdraw by check after depositing via Neteller. I duly do so, and receive confirmation that they have received the documents, but that the review will take about "2 business days".
I am sick and tired of being put through all this ringmarole and I now doubt whether there is any chance I will EVER receive the money. This has taken so long that it is affecting my work and my life. I think the worst case scenario is failing the security check and hence having all my funds confiscated by ECashDirect. Otherwise I may be forced to withdraw back to Neteller, whose atrocious customer service has indicated that I will probably not receive my money for several months.
Any users or Casinomeister experts have any advice for me?
On 16 January, this money was deducted from my Neteller account. I received an e-mail saying the money would be in my bank account in one to ten business days.
On 30 January, the money is not in my account. I ring Neteller and they tell me they are experiencing delays. I am asked to e-mail memberwire which I do three times but I never receive any reply. Attempts to contact by phone are met with conflicting information, some say that my memberwire went through and some say that it hasn't been processed. I am also asked to scan through a copy of my bank account as evidence that I did not receive my funds.
On 10 February I send over a scan of my drivers' licence and passport to Neteller for certification. A week later, there is no reply.
On 13 February, I finally receive an e-mail from memberwire that all accounts in USD regardless of country cannot have wires processed. My money is returned to my Neteller account.
On 15 February, I withdraw most of my Neteller balance (this includes winnings between January 13 and to date) onto my InterCasino ecashdirect account and attempt to withdraw half of it by bank wire. I do some play on the rest. Eventually I play through ten times my balance and end up with about a $350 net profit. I receive an e-mail from ECashDirect stating that I have sent through all the necessary documents and that they will process my bank wire withdrawal.
On 16 February I receive an e-mail saying that my withdrawal had been stopped. It did not give a reason. I ring up ECashDirect and find out that I had been the subject of a security check and I needed to scan them a copy of my passport, credit card, drivers' licence, electricity bill, and a signed letter stating why I had attempted to withdraw by check after depositing via Neteller. I duly do so, and receive confirmation that they have received the documents, but that the review will take about "2 business days".
I am sick and tired of being put through all this ringmarole and I now doubt whether there is any chance I will EVER receive the money. This has taken so long that it is affecting my work and my life. I think the worst case scenario is failing the security check and hence having all my funds confiscated by ECashDirect. Otherwise I may be forced to withdraw back to Neteller, whose atrocious customer service has indicated that I will probably not receive my money for several months.
Any users or Casinomeister experts have any advice for me?
