Resolved Inetbet Unfair Bonus Rule

[LaurieJim]

I played the 5.00 frree chip on the new game yesterday and was able to make my WR, i recieved this in my email this a.m.

I have always been a loyal player at Inetbet and even when they made the mistake of over paying me once, i repaid them right away, this small term if you dont look at it will cost you a cashout. They denied my withdrawal and i think betting over 1.00 to make your WR is crappy.

Here is where i made the WR , plus what i deposited before playing, my own money and the letter sent to me this morning, i think this is not fair, i dont know of any other casino that does this, really unfair terms Inetbet on your part.


Hi Laurie,
This email is in regards to your recent withdrawal request here at iNetBet.

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

The reason being you are not allowed to bet more than $1 when playing on a free chip. Unfortunately you made a number of $1.25 and $2 bets. This is clearly stated in the rules of the promotion as follows:
**Free monies can only be claimed by players who have deposited and played for real money at iNetBet in the past 6 months. Should the coupon be claimed without this being the case no cashout will be permitted. Players cannot cashout if their last withdrawal was from a free chip and no subsequent deposits have been made. Max total bet on free chip is $1. Bonus needs to be wagered at least 20x prior to any cash out being allowed. Max withdrawal 10x bonus given. Once wagering is met any excess winnings will be removed and max withdrawable amount will be added to your real cash balance. Standard non deposit rules and regulations apply. Can only play New Games: Golden Lotus, Triton's Treasure, Wok & Roll, Santa Strikes Back, Naughty or Nice, Aztecs Feature Guarantee, Triple Twister.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.

Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.

CSR Lynn
iNetBet Accounts

I would call them or go on live chat......oopps forgot!!!!!! they dont have either You were on top of my favorite RTG casinos to play at, you just went to the bottom, this is an unfair term imo and i hope you will change it, im not holding my breath tho'..............laurie

 

[Jasminebed]

Well, thanks for the heads-up Laurie. I have not yet played that free chip. I know that when max cashout is $50, and I get a hit early (at less than $1) that I try to rush through meeting the WR. This is the first time for such a term at Inetbet, and thanks for bring it to our intention.

I don't think you will get anywhere either Laurie, at least in terms of them changing their minds. If they do it for one player, then they need to accommodate everyone. The term is clear enough...a painful reminder than we always need to read the terms, even with casinos we are familiar with.

Perhaps a manager's bonus to retain a player's loyalty would be more appropriate, rather than allowing disallowed play on the chip.

 

[LaurieJim]

Thanks Jasmine, i just have never seen a rule like that lol, even at Rival, it was a very good game imo, just want anyone that plays the free 5.00 to remember to keep your bets under a 1.00 at Inetbet.............laurie

 

[chuchu59]

When the rules favour them they stick to them and deny your winnings. If the rules are not adhered to like a rule in the paigow poker game they say it's a grammatical error and you should take it up with RTG on your own.

 

[RobWin]

Hi Laurie,
This email is in regards to your recent withdrawal request here at iNetBet.

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

The reason being you are not allowed to bet more than $1 when playing on a free chip. Unfortunately you made a number of $1.25 and $2 bets. This is clearly stated in the rules of the promotion as follows:
**Free monies can only be claimed by players who have deposited and played for real money at iNetBet in the past 6 months. Should the coupon be claimed without this being the case no cashout will be permitted. Players cannot cashout if their last withdrawal was from a free chip and no subsequent deposits have been made. Max total bet on free chip is $1. Bonus needs to be wagered at least 20x prior to any cash out being allowed. Max withdrawal 10x bonus given. Once wagering is met any excess winnings will be removed and max withdrawable amount will be added to your real cash balance. Standard non deposit rules and regulations apply. Can only play New Games: Golden Lotus, Triton's Treasure, Wok & Roll, Santa Strikes Back, Naughty or Nice, Aztecs Feature Guarantee, Triple Twister.


I would call them or go on live chat......oopps forgot!!!!!! they dont have either You were on top of my favorite RTG casinos to play at, you just went to the bottom, this is an unfair term imo and i hope you will change it, im not holding my breath tho'..............laurie

When the heck was that added to the terms, I don't ever remember seeing that one before. I may have over looked it though.
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[Jasminebed]

Players cannot cashout if their last withdrawal was from a free chip and no subsequent deposits have been made

I don't recall seeing this term before, just the term that states you must have been a depositing player in the last six months.

Fair enough. I appreciate the freebies from Inetbet, and it's been a longtime since a cashout from one, so does not present any issue for me. I'd rather they restrict them to loyal players than do away with them altogether.

Nothing to stop someone from taking a coupon or depositing without one prior to taking it if they fall into that boat.

I didn't notice that even in the OP's post, but it caught my attention when I was reading the terms.

Wish me luck, I'm off to play the new game (at less than $1 per spin)

 

[LaurieJim]

Is not a managers bonus, Birthday bonus or just a free comp when you have had a bad session playing fall under these rules, if so then they need to request i pay them back for other wins on Manager. monthly bonuses and my Birthday bonus where i cashed out. I have played way beyond the 1.00 rule on those, so whats the difference?....................laurie

 

[De Beuker]

How LAME!!
And whats the use of this new 'rule'?
Let me guess....fraudprevention? That one always works.
I don't see what its good for, really, only to lure you in..

It seems we really have to read the T&C's of every bonus we claim..
Sad..

Whats tomorrows new rule?

"You are not allowed to wear red socks while playing this bonus"

Next day:

Unfortunately our sattelite camera has detected you were wearing red socks whilst playing the bonus.
Therefore your cashout has been denied.
If you have any further questions, please contact us per email...bla bla bla..

 

[LaurieJim]

When the heck was that added to the terms, I don't ever remember seeing that one before. I may have over looked it though.
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I guess its my fault Rob, should have read everything, this is the T/C i was thinking of when playing, so what sets this promo coupon apart from this other one? I find it misleading in a small sort of way........

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

There is nothing in this that says, no 1.00 bets or over in this TC as we are all used to seeing imo..............laurie


Edit: just saw the " unless otherwise stated" guess that covers that..............oh well it still stinks imo and im a very loyal player, guess i need to read every and anything before i deposit, if ever again...........

 

[RobWin]

I guess its my fault Rob, should have read everything, this is the T/C i was thinking of when playing, so what sets this promo coupon apart from this other one? I find it misleading in a small sort of way........

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

There is nothing in this that says, no 1.00 bets or over in this TC as we are all used to seeing imo..............laurie

Yea, that's the one I have always remembered too Laurie. I had never seen this other one until you just posted it, but I'm glad you did because I certainly did not know that term was there either.
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[slotheadlizard]

5.00

Wow! I'm stunned. Of Course it our responsibility to read the terms, but come on. This sucks! No bets over 1.00? You already have a max cash out of 50, what difference could it make? I would think they would want you play 3.00 a spin so that you would lose it quicker. Once you have made playthrough everything disappears anyway but cashout amount right? I just don't get it!

On the other hand its hard to argue the terms when stated. This is no dis to Inet on that. I just think it sucks for you and others who didn't know. Now we know, so thanks for that.

I see why you don't do bonuses

 

[cheetahwind]

Actually unless if they just changed there terms and conditions. It was posted at the bottom of the new games page.

You do not have permission to view link Log in or register now.

Sorry to hear about your loss though. Kind of hard to win on $5.00 anyways as it stands.

 

[LaurieJim]

Sent Inetbet a email, asking about the rule and they will be forwarding it to the managment, i like Inetbet, just stated i think this rule sucks imo, it was there in black and white, so i guess i am the one at fault, should read everything from now on, no matter how much i think i know the casinos TC..............laurie


Hi Laurie,
I am sorry that you were not aware of this rule.
The rule was put in place when the last set of bonuses were implemented
It was there as soon as the latest bonus codes were published and was not added later or anything like that.
Like I say we are sorry you were not aware of it. It is basically there to stop people from just betting the whole amount or making large bets straight away. That is not the idea of the free chips.
We do agree that you are not a bonus abuser - and this has never been levelled at you by us. Nor would it be.
Like I say we are sorry you were not aware of this rule. We will pass on your comments to management
Best Regards
iNetBet Support

 

[gloria460]

The rule was put there to catch people just like they intended. How hard would it have been to highlight or even bold it to make sure that people seen it. People are so used to claiming that free chip they didn't think to read further. I believe a lot of people were caught in this Laurie.

 

[froosh]

I really hate max bet and cap win rules for deposit bonuses since that just takes away the excitement of a big win and is just stupid. In this case it is a FREE chip, so there is not much to complain about here except that it should be stated more clearly.

 

[Jasminebed]

Well, I claimed the promo well aware of the terms.

I pretty much always do, I've seen enough complaints about players that do not.

As said before, I appreciate LJ's heads-up.

I had a pretty good session with the freechip. I read all the terms (as I always try to...in case a change sneaks in). I hit the bonus four times...twice for the freespins, and twice for the lotus feature. Got my balance up to $30 a couple of times (all at 25cents or less). Met almost half the playthrough, then switched to the Triton game (also allowed under the new games freechip, and much prettier) with little luck, although I hit the feature which paid poorly, but showed some potential.

A return to Golden Lotus did not get me anywhere, but I managed about $80 or the playthrough required. Better than many sessions I've paid for.

Thanks for the free shot Inetbet. Just remember to read the terms for each individual promotion. They can and do change.

Maybe next time

 

[Nifty29]

Given this was a brand new rule, it should have been in bold or highlighted somehow to alert the loyal players....lots of people have been caught here and it has only served to p*ss them off which is never a good thing. Yes, we should read the terms etc, but the terms have been the same on free chips at Inetbet for a long time.

I mean, how hard would it have been to put *NEW RULE = no bets over $1 allowed* ?

As for the restriction, I personally think its stupid and I cant see how it would decrease the amount of cashouts they pay by any large degree.

I also notice the wagering for the 100% match was 25XDB instead of 20xDB per normal - is this a permanent change?

 

[chayton]

Thanks for the heads up Laurie, I never noticed that rule before either! I don't really pay attention to terms on the free chips cause I don't ever cash out, but I'll have to be sure to pay more attention now.

 

[Marie2473]

I saw someone talking about this yesterday. someone that also gor denied and then I thought about your screenshot that you posted. I noticed that you had 1.25 as a bet, however I thought that u had already been paid.
Sorry about your loss, and IO agree that this rule is ridicilous,...!

 

[johnsteed]

***



It's 2010 now, please alter the program so that people can't break any of the T&Cs.



- If a specific game isn't allowed while playing with a specific bonus, set the program to not allow the player to play that specific game.



- If a specific betting amount isn't allowed while playing with a specific bonus, set the program to not allow the player to play below/above a specified amount.



- If there's a specified amount in terms of wagering requirement/playthrough that must be met, add a space - on every page - with an indicator 'revealing' the amount played and what's remaining in order to accomplish the targeted amount.



If that's too much to do, then have 'annoying but effective' pop-ups indicating that the player has fulfilled the wagering requirements on a bonus, or that he/she can't play a specific game, or bet a specific amount, while playing with a bonus.



Instead of making any new games for any casino software provider, just upgrade the program to make it easier for the player. It can be done. Can everyone that posts at Casinomeister.com agree that it can be done? I'm certain there are enough savvy programmers out there who can make these alterations happen.



While we can all pat ourselves on the back for reading through T&Cs, like good li'l ones, would it truly be so hard for the software providers to save the player time/headaches/money/patience/happiness/comfort by just doing what they should have done in the first place? As fun as it is to go through T&Cs (with wording that at times can mean many things), it would be great for both parties involved if all of this could be avoided. To some, it's no big deal to read the T&Cs, but I wouldn't believe anyone if they said it wasn't at least a bit annoying having to do so.



At the same time, wouldn't it be beneficial to the casinos as well? Leaving aside the 'lame' reasons why they haven't changed the program already, it would help them perhaps by not having to do damage control on message boards when things like this come up, they would allow their players to have true freedom while playing whatever game they choose, in a manner that they want to play, without having to worry that they did something wrong.



This isn't just RTG either, it's pretty much the whole lot of casinos out there. For the most part, I truly dislike the online gaming industry because too much of it is like walking through land mines. Oh, they may give you a map to guide your way through safely, but why have the land mines in the first place? Having them there doesn't exactly induce a sense of trust. You go to McDonald's and buy some fries, a Big Mac, and a Coke, and that's that. You eat there, eat in your car, go home, throw the food off a bridge, flush it down the toilet, whatever you want. They won't say to you...

McDonald's VS 'Joe Blow Customer'​

Old Attachment (Invalid)​

Photo of 'Joe Blow' prior to making a purchase.​

Act 1 Scene 1



"Sorry sir, but you ordered french fries prior to ordering a Big Mac, which goes against our rules that you can find on any stickers on any McDonald's entrance or on any McDonald's place-mat."



"But I paid for it already, so it's mine."



"Sorry sir, but our rules stipulate that we have the right to void any purchase, while holding on to any funds used to make purchases for security reasons. We're okay had you ordered a Coke prior to ordering a Big Mac, but there's nothing we can do once you ordered a side-order prior to ordering anything that's deemed 'Heart of the Menu', which in this case, is a Big Mac."



"That's it! I get no food, and I can't get my money back? This is the way to do business?"



"Would you like to speak with the manager?"



"I sure as hell would!"



"She's not in right now. Here's our email address on this card, and once you send her an email, she'll be sure to get back to as soon as possible."



"This address just reads support@McDonalds.com, so how will I know she'll be getting it?"



"Our support team deals with all incoming emails, and I can assure you she'll get back to you. I'll give her some notice once I see her."



"Can't you give me an address to mail her directly, rather than through support?"



"Sorry sir, with that be all? Thank you for coming to McDonald's and have yourself a lovely day!"



"I'm not quite through yet... "



"Sorry sir, but could you please go to the back of the line."

Old Attachment (Invalid)​

Fini​

An extreme example that will never happen, but hey, isn't the issue of making online purchases a sensitive issue to begin with, that there has to be all of this junk to go with it? I can't think of any other industry where so many compromises must be established, when it's really just a simple purchase that's supposed to be so much easier than having to go down to your local B&M. I've talked myself into thinking that it's so easy, but it's far from there yet. Literally everything else on this planet doesn't get as much leeway as the online industry gets. No one in their right mind would put their money into something, knowing that they can't get it back in a fair amount of time. No one would buy a 2-for-1 pizza that came with some kind of requirement that had to be met, in order to unlock the other box (to get to that 2nd pizza to those of you who aren't that sharp). Money in itself is a HIGHLY sensitive thing to everyone, but gamblers will always be willing to give a bit extra; which they wouldn't do in any other form of business/purchasing transaction.



These aren't exactly new points or solutions that I'm bringing up, they've been raised since message boards boomed well over 10 years ago. Ridiculous.




Steed


***

 

[LaurieJim]

In all fairness to Inetbet, they listened

I was very pleased to see that they listened to a little player like myself and were right on top of things, i did go back and deposit after being denied and management agin at Inetbet made good on what was my mistake of not reading and just assuming the TC were still the same, so hats off to Inetbet..............note to self: read all TC from now on..........laurie

Hi Laurie,
We spoke with management and the funds are back in your account for you to withdraw.
They made an exception in this case as you are such a longstanding player and we are sure you would not have done this on purpose.
In future please do remeber to real any rules etc in full.
All the best
iNetBet Support

 

[nisosbar]

I was very pleased to see that they listened to a little player like myself and were right on top of things, i did go back and deposit after being denied and management agin at Inetbet made good on what was my mistake of not reading and just assuming the TC were still the same, so hats off to Inetbet..............note to self: read all TC from now on..........laurie

Hi Laurie,
We spoke with management and the funds are back in your account for you to withdraw.
They made an exception in this case as you are such a longstanding player and we are sure you would not have done this on purpose.
In future please do remeber to real any rules etc in full.
All the best
iNetBet Support

Very nice of them.

 

[vinylweatherman]

This is the WRONG PATH to take. This is the fork in the road that VIRTUAL GROUP took long ago, inventing ever more ingenious rules to "trap" the unwary player since it makes so many MORE things a "bonus crime" than before.

What about 25 line games, the bet IS $1.25, and NOT $1 than you arrive at after passing 40c (for 20 line game), and 50c (for 25 line game). Many players view these as equivalent stakes, and it becomes a "bonus crime" merely because on a 25 line game it goes over the new $1 rule.

The free chips in particular have SO MANY ANTI-PLAYER RULES at RTG, yet Microgaming has so far ONLY started along the lines of maximum bets, and have NOT found it necessary to impose max cashouts.

The voiding of cashouts on consecutive free chips (without a deposit between) is another "virtual trick" that iNetBet have picked up on - what gives? Previously, it was merely necessary to be an active player, and they could easily have redefined this as deposit in last 3 months, or 1 month, instead of the current 6 months. What about when a player has a birthday, and they get a run of free chips co-inciding BECAUSE THEY ARE A LOYAL PLAYER, rather than that they are "working the system". They get their managers bonus, then their birthday bonus, and also the usual free chip in the monthly newsletter. They could just get lucky, and beat more than one of these.

There is also this BULLSHIT NEW RULE that you CANNOT EVEN KEEP ON PLAYING once you have met WR, NOT EVEN TO EXTEND YOUR PLAYTIME (the previous, and now proven to be bullshit due to this new rules, reason casinos said they gave bonuses out). Now you MUST cash out ON THE DOT - yet the software does not react, and the result is often that the player UNDERSHOOTS the cashout cap BECAUSE THEY ARE HAVING FUN, rather than checking the meter in the cashier every few spins, and calculating the needed number of spins needed, and then checking and rechecking. WHAT FUN IS THAT!!! (except for a "bonus abuser").

These rules are so complicated, and worse involve SO MANY BALANCE CONFISCATIONS, even when no "crime" has been comitted.

What if you had hit the RJ off the free $5, and $1 or under bets, and you are ONLY allowed to play these types of games with it (the new ones). No "crime", yet could have $THOUSANDS confiscated for merely being "lucky", but at the WRONG TIME.

These free chips should be ABOLISHED ALTOGETHER, even the "gifts", which are really anything but with RTG. iNetBet doesn't seem to have the same problems with deposit bonuses, yet are giving away FAR more money than with free chips, and if you ARE unlucky enough to lose the amount of the original deposit, you effectively have a "free chip" left over, yet with none of the restrictions other than to complete the WR.

These free chip rules are going to train players up as "bonus abusers", since they will become accustomed to meeting WR to the exact letter & withdrawing, rather than playing "for fun", and thinking about withdrawing when they have decided they have something better to do - this they will learn from the NEED to meter watch during free chip play, but they will take this procedure over to deposit bonuses, where play will be with a view to exactly meeting WR, rather than having a session, be it good or bad.

Once players are trained up to "beat the bonus", the terms will have to change yet again, and the change will be for the worse.

 

[MissReva67]

unfair bonus rule at inet bet

Hi, and thanks for that info...I just received newsletter email. On Wed, the 24th, I redeemed this $5 free chip also. I write the regular terms and cond. down on my paper (where I keep track of every bet/wager I make)...eg: wagering requirements, max cash-out amount, eligible games, etc.... I usually read through those T&C's pretty carefully, so it came as a big shock to me, to read what happened to you.
I don't recall reading that term! I can't swear to it, but I don't think it was there...really! Guess I'm gonna go back and look through them all again now.
That's a nasty thing for them to do...I will say this though-when I play at Buzzluck Casino, they send me the "complete" terms and conditions for each bonus they give! That is an excellent practice, eh? Makes me appreciate them all the more,...they go way beyond most other casinos, in the way they make each experience there the best it can be! Maybe you could be fortunate enough to get "Chrissy" as host...she is INCREDIBLE!! Their T&C's say that there's a 20% individual bet rule...while you're meeting the rollover requirements....but those rules also state that a person can contact the casino to have that rule waived...
They're being clear about the rules and give the customers an opportunity to request one being waived...if that's not awesome customer service...

Wish you hadn't found out the hard way though...

 

[heador112]

Its ridicilous at all to have a max bet value on a 5 free chip