Inetbet CS

[weplant]

Whats with Inetbet...I have sent them a email twice (through their website) about a problem I had and have received no response...There is no live chat and I didn't see a phone number to call them..Is this typically behavior for them??

 

[iNetBet Promos]

Hi Weplant,
I have taken a look at the support mails and cannot see any unanswered.
Please PM me your issue and I can get someone to look into this for you. Remember to include your username.
Best Regards
iNetBet Promos

 

[vinylweatherman]

Hi Weplant,
I have taken a look at the support mails and cannot see any unanswered.
Please PM me your issue and I can get someone to look into this for you. Remember to include your username.
Best Regards
iNetBet Promos

So, if the OP had remained patient, he would have waited, and waited, and waited.......


...and waited....


and waited...........

etc.

It's a long standing problem that iNetbet continue to remain in denial of, rather than doing something about, other than "firefighting" whenever this issue spills over into the forum; which fixes it...... until the next time.

 

[LaurieJim]

So, if the OP had remained patient, he would have waited, and waited, and waited.......


...and waited....


and waited...........

etc.

It's a long standing problem that iNetbet continue to remain in denial of, rather than doing something about, other than "firefighting" whenever this issue spills over into the forum; which fixes it...... until the next time.

Not unless the username had not been included as was eluded to by Inetbet CS, this sometimes happens and is not uncommom, wouldnt you agree?

Weplant, Inetbet is one of the few casinos that you can count on to pay you like clockwork, 24 hours or less as a US player, if not having live chat or phone service helps keep players being paid in such a short time frame, its a good thing imo.Its just their thing and as a player there, im more than happy with them.



Laurie

 

[vinylweatherman]

Not unless the username had not been included as was eluded to by Inetbet CS, this sometimes happens and is not uncommom, wouldnt you agree?



Laurie

Well, not all players are technically aware of this potential problem, and surely this should be "error trapped" by the webform so that the player KNOWS his issue has not been correctly submitted.

Currently, when this happens, there is NO mechanism for the user to ask WHY they have not heard back, other than submitting a second query, presumably making the SAME mistake again.

 

[LaurieJim]

Well, not all players are technically aware of this potential problem, and surely this should be "error trapped" by the webform so that the player KNOWS his issue has not been correctly submitted.

Currently, when this happens, there is NO mechanism for the user to ask WHY they have not heard back, other than submitting a second query, presumably making the SAME mistake again.

Fair enough vinyl

But do you agree that they are a good casino and that Weplant should not be worried about them as a US facing casino?

Laurie

 

[vinylweatherman]

Fair enough vinyl

But do you agree that they are a good casino and that Weplant should not be worried about them as a US facing casino?

Laurie

They are a good casino, but they have "all their eggs in one basket" as far as CS is concerned, which means what is a minor inconvenience at any other casino becomes a MASSIVE PROBLEM at iNetBet very quickly as the "ignored queries" mount, and the player becomes increasingly convinced they just "got scammed". This is a particular problem for players new to iNetBet, where their FIRST dealings with them are met with no responses, yet their money sits stuck at the casino.
Where the money sits has quite a bearing on how quickly and severely a problem can escalate. When the casino has the money, the player CANNOT just walk away and try elsewhere, they HAVE to wake up the casino to get the issue dealt with, and their money back, before they can take their custom elsewhere.

I had a problem at Unibet before Christmas, and they ignored my emails, so they never did see my first deposit, and were eventually uninstalled. The money was on "my side", so I was able to "walk away" and let them solve the problem in their own good time. I also thought that if they were this hard to get hold of for a deposit, it could be much worse later on with a withdrawal.

 

[weplant]

Thanks for all your replies...It was very intersting, since they have no live chat and no phone number I submited the forum they have you fill out. When you go into help it pops up..I put in my user name, etc. told them my problem and hit submit. It said my request had been sent..Did this twice and never heard from them...So I did PM them here on forum and got my question answered..However, when looking at my emails yesterday I had two unable to delliver messages saying the forums I submited were undeliverable, so obviously that is why I did not hear from them..But, I did not put in any address on my own, the info is there and you just hit submit..Maybe I should let them know there is a problem with them receiving questions with their setup..

I do trust Inetbet and have just made another deposit..I just wish they were easier to contact, either live chat or a phone number...

 

[3mptyseat]

As VWM has suggested in the past, how freaking hard would it be to set up an auto-reply system so that a paying customer at least KNOWS they are just being ignored instead of letting the time and frustration mount?

"nothing hurts like nothing at all..." but it hurts a lot less when u know they just dont care... When u can't tell... well, whatever, current system is disaster...

 

[vinylweatherman]

Thanks for all your replies...It was very intersting, since they have no live chat and no phone number I submited the forum they have you fill out. When you go into help it pops up..I put in my user name, etc. told them my problem and hit submit. It said my request had been sent..Did this twice and never heard from them...So I did PM them here on forum and got my question answered..However, when looking at my emails yesterday I had two unable to delliver messages saying the forums I submited were undeliverable, so obviously that is why I did not hear from them..But, I did not put in any address on my own, the info is there and you just hit submit..Maybe I should let them know there is a problem with them receiving questions with their setup..

I do trust Inetbet and have just made another deposit..I just wish they were easier to contact, either live chat or a phone number...

That is the fault of iNetBet. The webform does everything for you, and if iNetBet haven't coded it correctly, it will fail.

Even if you realise straight away this is happening, there is no way to let them know, you just have to keep trying in the hope that the problem clears itself, or iNetBet realise there is this problem (after all, no-one can actually TELL them at this stage), and gets it fixed.

I do NOT accept that "PM the rep on Casinomeister" is a valid alternative, since this is ONLY something that Casinomeister members will know about, leaving other players with no way to get the problem resolved.

Perhaps this is the underlying problem behind many of the other "I have sent xx emails in the past yy weeks, and all were ignored" complaints.

If there is ever a MAJOR failure of the email system, iNetBet would have VERY many aggrieved players who might think that they have simply "done a runner" with their money, and are never likely to reply.

This has happened many times before with casinos, and no player KNOWS their chosen casino can be trusted, they can only minimise the risk by choosing carefully.

It would at least mitigate the effect of such problems if casinos were quick to announce them on the website, or better still, in the casino lobby. This applies also to when CS are simply overwhelmed, and cannot meet the standards for returning replies, which is supposedly "within the hour" at iNetBet, and the main reason they feel email on it's own is all they need.

 

[silcnlayc]

Took money

I am so over this non live help it is not funny anymore. At 6:40 PM EST, I deposited funds and they did not show up. I have now sent an online messege and an PM from here about this problem to the rep.

I mean, I come home tired, wanting to relax , pop in a few bucks and , bam, it disappears into no mans land..then I have to go search to find a way to contact them to find my funds and now I sit and WAIT...and WAIT....and WAIT till they feel good and ready to answer their emails/PM's.....


.

 

[iNetBet Promos]

Hi Silcnlayc,
Just to confirm this issue was resolved for you yesterday. It would appear there was a breakdown in communications from the processor. The funds were located and credited to your account. You have since been able to deposit again fine.
Please let me know if you have any other issues.
Have a great weekend all
Best Regards
iNetBet Promos

 

[Nifty29]

I am so over this non live help it is not funny anymore. At 6:40 PM EST, I deposited funds and they did not show up. I have now sent an online messege and an PM from here about this problem to the rep.

I mean, I come home tired, wanting to relax , pop in a few bucks and , bam, it disappears into no mans land..then I have to go search to find a way to contact them to find my funds and now I sit and WAIT...and WAIT....and WAIT till they feel good and ready to answer their emails/PM's.....


.

I'm glad they sorted it.

It is very likely however that it would not have been any quicker if live chat were available, since the cashiers are the ones that deal with processor issues and they have to contact the processor and wait for a reply etc etc. The CS rep would only be able to submit your issue to the cashier, just like when you email them.

I've had this happen at another casino twice and I had to wait 48 hours both times, so inetbet seem to be pretty much on the ball in comparison.

 

[silcnlayc]

Issue resolved

iNetBet Promos
: The funds were located and credited to your account

I sent in a screenshot of my QT transaction with Inet being the reciever with the transaction number to help speed things along and it was corrected within an hour and 20 minutes after sending these items.....All has been corrected...

.

 

[petro]

Sure iNetbet pays there is no doubt.
But in my eyes decent CS is not optional for casinos. It is a must.
When iNetbet decide to upgrade to live chat I will be the first on through their doors.

 

[royalflusher]

Their cs response has been faster this year. Based on my experience, they usually answer my emails real quick in the morning, afternoon, or after midnight. They payout during those times, very fast. If their online form doesnt get you a reespond, try sending them a email to support@

However I do agree with petro, for new players live cs, i.e chat system like clubworld, can be a great service for new players, or new online gaming players in general. but for experienced players we been talking to support through emails for years now, and understand how things work so tis not a big deal and dont affect me. They are a trusted casino and credited by CM.

I did have one issue where I did wish they had a live chat system, I had played their 75% slot bonus coupon where your limited ot like 5-6 slot games. Its in their slot coupon section in the game. I switched back and forth 2 of my fav games which is part of the coupon's games you can play. Trying to hit that W/R so I can go to sleep i messed up and played another game for maybe a few minutes if I can remember, I do know it wasnt a long time before I realized I f'd up and quickly went back to my 2 games. At this point, if they had live chat I could be telling them about it and see what I should do. I completed the W/R cashed a small sum and emailed them telling them that I played the game on accident. I spent a lot of time just to finish the W/R and being tired I made a honest mistake and they just rejected my cashout and refunded my deposit into my balance. I wasted many hours because I had no way of communicating with them at the time.

The problem with these game limitations is that the software itself does not restrict you to the games you can play. So if you happen to make a honest mistake a played a few spins at a game your not suppose to, stop playing and email them. Im guessing they will refund your balance up to the point you were playing the wrong game. You will save yourself a lot of time and stress/anger if you do win a lot of money

 

[Nate]

To be honest, I think the subject of CS at Inetbet has been debated over and over again. Inetbet simply won't introduce it. They have stated that there are too many people asking for free Chips....

Nate

 

[silcnlayc]

Nate :
To be honest, I think the subject of CS at Inetbet has been debated over and over again. Inetbet simply won't introduce it. They have stated that there are too many people asking for free Chips....

Yes, the debate has gone on a long time for this service....and the reason they (the casino) choose to use, for not implementing this service, is really very lame. I also feel that they have this right, since it is their casino...and we , as players, also have the right, to walk and not look back if we choose...and agree to disagree that a casino is not a top notch casino if they choose to continuously overlook the request of players.

The players are their source of income...I think many casinos have forgotten this by standing their ground over offering mid level service when they could move up and offer excellent service..But, it has been ragged on for a long time...and I guess it is what it is...and so...we do what we have to do as players, to show our disagreement with the chosen policy. Money ALWAYS talks when it walks....JMO...

.

 

[gambler777]

Yes communications with inetbet can sometimes be frustrating,, and yes sometimes you have to email your question more than once,,, however I still feel Inetbet is one of the very top casinos to play with,,, so I will continue to play there,, knowing that in most cases everything can be resolved in less than 24 hours. And if I make a mistake in my coupon redeeming or my play,, yes I stop and email immediately.. It is a little frustrating to sometimes wait hours before you can play again,, but there cs is great once you get through. Just my opinion....gamblingfool

 

[footdr]

Agree with other posters

Inet bet is reputable and payout and bonuses ok but the lack of Live Chat is not good.

why can they not provide live chat when they have no continual bonuses as CW and Rushmore do?

Perhaps if everyone where to protest and not play until it was offered they would offer it.

But you can't rely on players to stich together, can you?

 

[Dipity]

Long time reader, first time poster here.

Registered to reply to this thread mainly (as well as a couple of others!).

I've played at iNetBet for a long time now, and I find myself constantly returning to it over any other RTG - the lack of Live Chat can be annoying in some cases, but I think the longest I've had to wait for an email reply has been roughly 3 hours or so.

Secondly, their payout times have recently become crazy fast - last week I requested a transfer to my Moneybookers account, 5 minutes later it was there.

I'd like to know of any other casino that sends money that fast.

 

[vinylweatherman]

To be honest, I think the subject of CS at Inetbet has been debated over and over again. Inetbet simply won't introduce it. They have stated that there are too many people asking for free Chips....

Nate

I don't believe for a SECOND that this is the ACTUAL reason. as I am sure that MOST casinos have "too many people asking for free chips", yet they don't feel that cutting all means of instant communication is necessary in order to stop players asking for free chips.

In any case, players would just EMAIL to ask for a free chip, so the problem has NOT been stopped.

 

[Nate]

Possibly not... They have not AFAIK given a clear reason.... Live Chat is in the interest of Customer Service

 

[Stovetopp]

Long time reader, first time poster here.

Registered to reply to this thread mainly (as well as a couple of others!).

I've played at iNetBet for a long time now, and I find myself constantly returning to it over any other RTG - the lack of Live Chat can be annoying in some cases, but I think the longest I've had to wait for an email reply has been roughly 3 hours or so.

Secondly, their payout times have recently become crazy fast - last week I requested a transfer to my Moneybookers account, 5 minutes later it was there.

I'd like to know of any other casino that sends money that fast.

Well, I thought so tooregarding the payouts..Over the weekend I had 2 very fast payouts. Now I requested one yesterday afternoon and its still not here It's more than 12 hours I guess. and for those 3DICEPHILES(lover of 3dice ) I had to wait a relatively long time (12 hours maybe) for a withdrawal. I was very disappointed so spoke to live chat. Say they pay in batches which is understandable. Yes Yes Yes The CS was pleasant loving caring etc etc

 

[Gremmyboy]

Have just left Inetbet casino. Asked CS to delete my account as I feel they don't reward loyal depositing customers for their play.(Barely a free chip or manager bonus to be seen over many deposits over the last year, 99% with no bonus taken!!) I must say though that CS were polite and friendly and responded to me in a timely manner, so no complaints from me on that aspect of the casino.

Cheers
Gremmy

 

[Dipity]

Have just left Inetbet casino. Asked CS to delete my account as I feel they don't reward loyal depositing customers for their play.(Barely a free chip or manager bonus to be seen over many deposits over the last year, 99% with no bonus taken!!) I must say though that CS were polite and friendly and responded to me in a timely manner, so no complaints from me on that aspect of the casino.

Cheers
Gremmy

I find that peculiar.

I know I'm sounding like a shill here, but since iNetBet is practically the only RTG I play at, it's basically all I know!

I get a few free chips a month, then at the beginning of every month you also recieve a 'Managers Bonus' based on your deposits for the previous month - did you not recieve any of these?

 

[Gremmyboy]

received a few free chips but nothing much. $7.50 was one of them!

I mainly play RTG as well and Played mainly at Aladdins Gold and Inetbet.

Aladdins Gold gives me comps and free chips all the time. Last night asked for a free chip and was given $25 even though I'd only deposited $50 that week! (I'm not an Aladdins Gold shill either just have had an excellent time there!)

Just get the overall feel that I am practically ignored at Inetbet!

Everyones experiences are different though. Perhaps you deposit more than me?

Cheers
Gremmy

 

[iNetBet Promos]

Hi All,
I do not mean to derail as this tread is about CS not bonuses.
However just to follow up on Gremmyboys post. They have received numerous comps etc this year. They actually received a manager bonus every month and other comps too. Much in line with what Dipity said.

The majority of our comps etc are based on play and as Gremmyboy has actually only deposited twice this year the amount of comps we can apply are thus limited.

Today they asked for another free chip however as the last 3 or 4 credits to their account were comps from us we could not apply one. They thus asked for their account to be closed.

Best Regards
iNetBet Promos

 

[chayton]

Interestingly enough, I got an email from Gnuf casino a couple days ago - they said they missed me and put a lil something in my account. I was using the wrong password so I wasn't able to log in, but before I figured it out I went to their live chat...lo and behold, they didn't have any. I checked their contact page and guess what? No phone number either! I sent them a mail and it took over a day for them to respond - by that time I'd remembered the password and the money was long gone.

Maybe it's just them switching over, but I thought it was interesting that iNetBet isn't the only one.

 

[Gremmyboy]

Hi All,
I do not mean to derail as this tread is about CS not bonuses.
However just to follow up on Gremmyboys post. They have received numerous comps etc this year. They actually received a manager bonus every month and other comps too. Much in line with what Dipity said.

The majority of our comps etc are based on play and as Gremmyboy has actually only deposited twice this year the amount of comps we can apply are thus limited.

Today they asked for another free chip however as the last 3 or 4 credits to their account were comps from us we could not apply one. They thus asked for their account to be closed.

Best Regards
iNetBet Promos

I am baffled by your response! I was chatting to support in private! I was talking about my account as a whole over the last year!
I was not intending to smear Inetbet at all in anyway! I was just asking CS to close my account as I was not happy! I didn't elaborate other than to say i was not happy! The fact that you have posted what is essentially our private communications is beyond belief to me and the speed at which you have done it is equally amazing!

Just to make the point clear.... I was just commenting that I wasn't happy and was referring to the last year in general not just this year which I spoke to CS about and made a point that I hadn't deposited as much this year for the reason that I wasn't happy! that is my choice!

With all due respect I think you have jumped the gun and pre-emptively gone in to defence mode when I had no intention whatsoever to smear your company as I think Inetbet is a good casino... I was just not happy there! That is my perogative and I chose to close my account! How have I done anything to warrant an immediate and severe reaction such as has just happened?

It is not in my character at all to smear or try to discredit a casino I've played at just as being vindictive is not in my nature! I was merely stating how I felt about my relationship over the last year. Not since the beginning of this year which included free chips to try and woo me back in to depositing more!

I apologise if you mistook this post but I was in no way trying to start a vendetta over some measly free chip. As I pointed out to your CS I was more concerned with the way I felt than any thing to do with money! The money means nothing to me and it was the fact that I felt like I wasn't getting the service that I got elsewhere! Either way this was a private matter and I quietly asked you to close my account, why you felt the need to bring it in to the public domain is beyond me? I was very generalised in my former post deliberately as I didn't want to give the impression that I was on a smear campaign!

I didn't beg for a free chip. simply asked! Nothing more and nothing less. I was polite and courteous the entire time. If I feel I am unhappy and want to close my account then that is my choice and a private matter!

Your Post on here came about 5 minutes after I finished with CS. I am truly baffled!?!?
Cheers
Gremmy

 

[Gremmyboy]

Just to add to post above......
I've received a few free chips this year to woo me back in to depositing. Small ones. This is not denied by me. Inetbet are focusing solely on this year and I was focusing on the entire time that I have been a depositing customer. I felt that Over my entire depositing history that I wasn't recieving what I was elsewhere! That is my choice if I feel that way and I have every right to close my account if I feel that way! Just wanted to clarify.

Incidently I have never made a withdrawal from Inetbet casino which added to my feelings about the casino. Either way this was a private matter and I had no intention of smearing anybody at all!\

Cheers
Gremmy

 

[emily_hanson]

Hi Gremmyboy
I am sorry but we did not take it as a smear at all, our post was an explanation, we simply wanted other members to understand our actions by explaining why we were unable to add further chips.
We also in fairness did not make anything 'public' that had not already been posted.
There was no offence taken and none meant, as you alluded all conversations were on a very friendly basis.
We do hope to see you back some time in the not too distant future.
Best regards
Emily

 

[Gremmyboy]

Hi Gremmyboy
I am sorry but we did not take it as a smear at all, our post was an explanation, we simply wanted other members to understand our actions by explaining why we were unable to add further chips.
We also in fairness did not make anything 'public' that had not already been posted.
There was no offence taken and none meant, as you alluded all conversations were on a very friendly basis.
We do hope to see you back some time in the not too distant future.
Best regards
Emily

Thankyou Emily,
I didn't make my decision on a whim. I went through my entire account history and came to a decision that I wasn't happy. That was my experience. To be fair there were a lot of factors involved with my decision. I may come back for all I know but at this point I was unhappy! As a rule I don't take bonuses so am not one to try and 'score' free money. I simply asked to see what response I would get and to make my decision afterwards. I haven't had much luck at Inetbet but that is nothing to do with the software or casino and is mainly to do with being 'unlucky' at Inetbet at this point in time; Others are 'Lucky', It's just the nature of the game.
I have been lucky at the other casino I play at and that was a factor in my decision as well. I guess you could call it a money management decision.
I appreciate your response and wish to move forward from this misunderstanding.

Kind regards
Gremmy

 

[Gremmyboy]

Sorry for the unintended derail......




Cheers
Gremmy

 

[footdr]

Emily Hanson does a pretty good job

I have played Inetbet for about 4+years(approx) they have always been fair, but again, I wish they had live chat to help players with problems they encounter. On the average, they respond to emails fairly quick but there have been times when they don't.

It is especially important that they reply quickly when they add free bonuses to your account and the software doesn't keep track of playthrough, if they don't respond quickly to remaining playthrough or whether or not you have met playthrough it can be annoying, but; if you accidently request a withdrawl without meeting playthrough they normally put the amount back into your(they don't confiscate it).

That shows their honesty in my opinion.

 

[Przecinek]

I better not say anything... but I don't think CS and InetBet below together. Remeber "S" in cs stands for "support" ...