Howdy strangers,
Recently I depposited 200 dolaar to Imperial Casino after having received a promotional e-mail which offered a breathtaking 50% reload bonus. I bet the full amount on roulette, and successfully doubled my balance to a staggering 600 dolaar.
Since I have mouths to feed, however, I decided to try my luck and double my balance again, after all thus far I had a roaringly good time at the table.
My last bet of $600 was placed on Black, I pressed spin and the wheel was suddenly in motion. I stood up and anticipated the outcome of the bet. The gambling gods appeared to be in my favor and my mindspin seemed to have predicted the outcome well, as the ball came to rest in the 11, Black slot!
But, of course it was not meant to be. The displayed winning number was, contradictory to the displayed position of the ball, 36, Red, which lies adjacent to 11. Please look at the following screenshot which captured this dazzling predicament:
Needless to say, I e-mailed support and explained what happened, while also referring them to the screenshot. Their first response was as expected and I was hopeful this matter would be resolved without having to call upon Chuck Norris Expired Image :
Things turned for the worse with their second response, which hinted at me having a windows95 operated PC with 2mb memory, as well as a ancient Monster3d videocard.
Finally, they proposed that it was a mere graphical error:
Now, of course this is open to debate. Their first hypothesis that I have stolen a PC from the salvation army is faulty since I had already placed a bet earlier on the roulette table, and also in the past. I have never encountered a problem of this sort.
Second, they say that the graphics did not display correctly. But: shouldn't the graphics seen on the roulette table be leading for the outcome of the bet? Surely, it can't be the other way around. Imagine standing by a roulette table in a actual casino where this exact situation would occur, and the croupier would announce the wrong winning number, and that the roulette table 'didn't show the number correctly'. I know this is far fetched and not applicable online, but what's the point of a online casino if you cannot trust/rely on the displayed results? Then you might as well take the displayed roulette table away.
Bottomline: I feel cheated and I would to see my winnings added to my account, as I think it is no more than justified.
Recently I depposited 200 dolaar to Imperial Casino after having received a promotional e-mail which offered a breathtaking 50% reload bonus. I bet the full amount on roulette, and successfully doubled my balance to a staggering 600 dolaar.
Since I have mouths to feed, however, I decided to try my luck and double my balance again, after all thus far I had a roaringly good time at the table.
My last bet of $600 was placed on Black, I pressed spin and the wheel was suddenly in motion. I stood up and anticipated the outcome of the bet. The gambling gods appeared to be in my favor and my mindspin seemed to have predicted the outcome well, as the ball came to rest in the 11, Black slot!
But, of course it was not meant to be. The displayed winning number was, contradictory to the displayed position of the ball, 36, Red, which lies adjacent to 11. Please look at the following screenshot which captured this dazzling predicament:
Needless to say, I e-mailed support and explained what happened, while also referring them to the screenshot. Their first response was as expected and I was hopeful this matter would be resolved without having to call upon Chuck Norris Expired Image :
We apologize for the inconvenience this issue has caused. At this
point, we are uncertain as to what the problem may be, therefore we have
escalated your case to be reviewed by our technical team and will
proactively contact you once a response is received. Please be advised
that it may take longer than the average 48 hours to receive a response.
Things turned for the worse with their second response, which hinted at me having a windows95 operated PC with 2mb memory, as well as a ancient Monster3d videocard.
Thank you for your patience as we have been looking into the issue you
are having with our casino. It seems to be an issue with the video card
you have in your computer, which is displaying the results incorrectly.
That said, we are continuing to work with our technical team to get a
solution to this issue for you, and we will of course keep you posted.
Finally, they proposed that it was a mere graphical error:
We apologize the misunderstanding, however the latest information we
have from our Casino Technical support team is that we have not been
able to reproduce the graphics display issue and are continuing to look
into this matter. According to the last report, the outcome (of your
bet) is unaffected; it is simply a matter of graphics not displaying
correctly.
Now, of course this is open to debate. Their first hypothesis that I have stolen a PC from the salvation army is faulty since I had already placed a bet earlier on the roulette table, and also in the past. I have never encountered a problem of this sort.
Second, they say that the graphics did not display correctly. But: shouldn't the graphics seen on the roulette table be leading for the outcome of the bet? Surely, it can't be the other way around. Imagine standing by a roulette table in a actual casino where this exact situation would occur, and the croupier would announce the wrong winning number, and that the roulette table 'didn't show the number correctly'. I know this is far fetched and not applicable online, but what's the point of a online casino if you cannot trust/rely on the displayed results? Then you might as well take the displayed roulette table away.
Bottomline: I feel cheated and I would to see my winnings added to my account, as I think it is no more than justified.