so far everything seems fine. games running super and support friendly.
they could try to explain the max bet a bit better though, needed a bit time until i knew that i'm allowed to bet up to 5eur
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Iitu: Hi Andre
Iitu: Just a second, I'll check
Iitu: It's normally 20% of the bonus amount.
Andre: ok but is there not a minimum, something like up to xyz is always allowed?
Andre: i received only a 25% bonus on 100 and usually like to play up to 5 eur, just want to make sure what is allowed...
Iitu: Normally it's 20% of the amount you had, for example if you received 25 euro bonus money you can stake max 5 euro
Iitu: otherwise it can lead your winnings to be forfeited
Andre: yeah but i think ther was also 5% fee on deposit via paysafe
Andre: can i see what was the exact bonus amount i received so that i can calculate the 20%
Iitu: Just a sec
Iitu: The last bonus money you received was € 118.75 euro
Andre: ah so you count the deposit as well
Andre: so its not 20% of the bonus received, it os 20% of the full amount (deposit and bonus)
Iitu: it's about the bonus amount, some bonuses make expection
Iitu: In some bonuses the deposit is bound together with the bonus
Iitu: And with the wagering requirements
Andre: so in this case its 20% of 118$ which mans i can play up to 5$??
Iitu: Around 5 euro with the bonus stake is ok and should not cause any issues
Iitu: Both the deposit and the bonus money will be reserved until the wagering requirement is met. Funds from the real money account will be used prior to funds from the bonus account. Funds on the main account will be used prior to the use of bonus funds.
Andre: yeah i get that, it was only about the max bet per spin which was not clear to me....
Andre: thanks!
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Iitu: Hopefully I managed to answer your question
Andre: yeah i'm allowed to bet up to 5 eur thats all i needed to know
Iitu: heh, ok
clarified now properly at least!
Andre: thanks for your help, bye bye
Iitu: Have a nice evening
Andre: you too