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The Viking

Ueber Meister
CAG
MM
Anyone know what bonus that is ? :) it doesnt say in the terms either there, would be good if it says somewere what bonus you
were about to claim from the giftbox on top right there :) just a suggestion.
 

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Tirilej

Still a Lady
CAG
MM
not a clue :) what i mean should be easy to add it behind Type of bonus :)
Didn't you read the email they sent? You are suppose to do that first you know and then rush to the casino, not the opposite :p
 

hoff1985

Meister Member
mm1
so far everything seems fine. games running super and support friendly.

they could try to explain the max bet a bit better though, needed a bit time until i knew that i'm allowed to bet up to 5eur :)

info: Please wait for a site operator to respond.
info: You are now chatting with 'Iitu'
info: Your Issue ID for this chat is LTK12162066694378X
Iitu: Hi Andre
Iitu: Just a second, I'll check
Iitu: It's normally 20% of the bonus amount.
Andre: ok but is there not a minimum, something like up to xyz is always allowed?
Andre: i received only a 25% bonus on 100 and usually like to play up to 5 eur, just want to make sure what is allowed...
Iitu: Normally it's 20% of the amount you had, for example if you received 25 euro bonus money you can stake max 5 euro
Iitu: otherwise it can lead your winnings to be forfeited
Andre: yeah but i think ther was also 5% fee on deposit via paysafe
Andre: can i see what was the exact bonus amount i received so that i can calculate the 20%
Iitu: Just a sec
Iitu: The last bonus money you received was € 118.75 euro
Andre: ah so you count the deposit as well
Andre: so its not 20% of the bonus received, it os 20% of the full amount (deposit and bonus)
Iitu: it's about the bonus amount, some bonuses make expection
Iitu: In some bonuses the deposit is bound together with the bonus
Iitu: And with the wagering requirements
Andre: so in this case its 20% of 118$ which mans i can play up to 5$??
Iitu: Around 5 euro with the bonus stake is ok and should not cause any issues
Iitu: Both the deposit and the bonus money will be reserved until the wagering requirement is met. Funds from the real money account will be used prior to funds from the bonus account. Funds on the main account will be used prior to the use of bonus funds.
Andre: yeah i get that, it was only about the max bet per spin which was not clear to me....
Andre: thanks!
info: Your chat transcript will be sent to xxxxxx at the end of your chat.
Iitu: Hopefully I managed to answer your question :)
Andre: yeah i'm allowed to bet up to 5 eur thats all i needed to know :)
Iitu: heh, ok :) clarified now properly at least!
Andre: thanks for your help, bye bye
Iitu: Have a nice evening
Andre: you too
 

iGameRobin

Dormant account
Hi Andre,

I am glad to hear that you have had a good experience so far, but I am sorry to hear we have not managed to make the clause crystal clear.

I have been banging my head against the wall with this clause for a long time. We have been looking at automatically restricting max bet while playing with bonus, but with our current setup it would slow down the overall experience for all users. Thus, until we have a proper solution we need to have the clause there.

- The maximum stake per each slot spin / table game hand / video poker deal when playing with bonus funds is 10% of the bonus amount received. If this rule is broken the player agrees that the bonus and any associated winnings may be voided. Exception: players are allowed to place bets up to 5 Euro (€5), regardless of the bonus amount received.

Just a few examples of how it's working:
  • You deposit €100 on with a 200% bonus (bonus grated would be €200 so max bet would be €20)
  • You deposit €300 on with a 50% bonus (bonus grated would be €150 so max bet would be €15)
  • You deposit €1000 on with a 25% bonus (bonus grated would be €250 so max bet would be €25)
  • You deposit €25 with a 100% bonus (bonus grated would be €25 so max bet would be €5, since: "players are allowed to place bets up to 5 Euro (€5), regardless of the bonus amount received.")

I will look over the clause again and see if we can make it more simple.
 

hoff1985

Meister Member
mm1
Hi Andre,

I am glad to hear that you have had a good experience so far, but I am sorry to hear we have not managed to make the clause crystal clear.

I have been banging my head against the wall with this clause for a long time. We have been looking at automatically restricting max bet while playing with bonus, but with our current setup it would slow down the overall experience for all users. Thus, until we have a proper solution we need to have the clause there.

- The maximum stake per each slot spin / table game hand / video poker deal when playing with bonus funds is 10% of the bonus amount received. If this rule is broken the player agrees that the bonus and any associated winnings may be voided. Exception: players are allowed to place bets up to 5 Euro (€5), regardless of the bonus amount received.

Just a few examples of how it's working:
  • You deposit €100 on with a 200% bonus (bonus grated would be €200 so max bet would be €20)
  • You deposit €300 on with a 50% bonus (bonus grated would be €150 so max bet would be €15)
  • You deposit €1000 on with a 25% bonus (bonus grated would be €250 so max bet would be €25)
  • You deposit €25 with a 100% bonus (bonus grated would be €25 so max bet would be €5, since: "players are allowed to place bets up to 5 Euro (€5), regardless of the bonus amount received.")

I will look over the clause again and see if we can make it more simple.

Thanks for your answer! Somehow i didn't see that exception phrase.... Otherwise i wouldn't have even asked... :)
 
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