goodie2shoes
Dormant account
- Joined
- Aug 30, 2005
- Location
- California
Hi Everyone;
I'm so upset I cant see straight. Ive posted about my winnings of $2,800.40 at the Jackpot Factory VIP casino that I won on February 22, 2007 and made a withdrawal, which I hardly ever do I usually forget where the cash out button is, but anyway Ive been told so dam many stories and excuses why my funds have not reached my bank yet. Well to make a long story short my 31 working days is up on April 3, 2007 and I even talked to someone on the phone on Friday March 30, 2007 and was told that my funds will be in my bank on April 3, 2007. I sent email today and didn't get any replies so after about 4 hours of waiting for a reply I called again and was told again that my funds will be in my bank April 3, 2007 I even asked the woman if she was sure of this and she said yes, well I was happy. I just received a reply to the emails I sent eariler today and this is what they are saying now:
Dear Catherine,
Thank you for contacting The VIP Lounge Support regarding your recent withdrawal.
We have passed on your question and details to our financial department for immediate investigation, and will contact you as soon as possible with a resolution.
Please note that since processing investigations often require that we contact banks or processing companies in various countries and time zones, it may take up to 48 hours during working days to gather all the necessary information.
We apologize in advance for any further delay and very much appreciate your patience while we work to resolve this issue for you.
So I just got off the phone again and they are saying that they are investigating all of February's withdrawals. I had to hang up on the woman or I would of started screaming at her.
I'm so upset I cant see straight. Ive posted about my winnings of $2,800.40 at the Jackpot Factory VIP casino that I won on February 22, 2007 and made a withdrawal, which I hardly ever do I usually forget where the cash out button is, but anyway Ive been told so dam many stories and excuses why my funds have not reached my bank yet. Well to make a long story short my 31 working days is up on April 3, 2007 and I even talked to someone on the phone on Friday March 30, 2007 and was told that my funds will be in my bank on April 3, 2007. I sent email today and didn't get any replies so after about 4 hours of waiting for a reply I called again and was told again that my funds will be in my bank April 3, 2007 I even asked the woman if she was sure of this and she said yes, well I was happy. I just received a reply to the emails I sent eariler today and this is what they are saying now:
Dear Catherine,
Thank you for contacting The VIP Lounge Support regarding your recent withdrawal.
We have passed on your question and details to our financial department for immediate investigation, and will contact you as soon as possible with a resolution.
Please note that since processing investigations often require that we contact banks or processing companies in various countries and time zones, it may take up to 48 hours during working days to gather all the necessary information.
We apologize in advance for any further delay and very much appreciate your patience while we work to resolve this issue for you.
So I just got off the phone again and they are saying that they are investigating all of February's withdrawals. I had to hang up on the woman or I would of started screaming at her.
Last edited: