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I cant believe this!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by goodie2shoes, Apr 3, 2007.

    Apr 3, 2007
  1. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    :eek: Hi Everyone;

    I'm so upset I cant see straight. Ive posted about my winnings of $2,800.40 at the Jackpot Factory VIP casino that I won on February 22, 2007 and made a withdrawal, which I hardly ever do I usually forget where the cash out button is, but anyway Ive been told so dam many stories and excuses why my funds have not reached my bank yet. Well to make a long story short my 31 working days is up on April 3, 2007 and I even talked to someone on the phone on Friday March 30, 2007 and was told that my funds will be in my bank on April 3, 2007. I sent email today and didn't get any replies so after about 4 hours of waiting for a reply I called again and was told again that my funds will be in my bank April 3, 2007 I even asked the woman if she was sure of this and she said yes, well I was happy. I just received a reply to the emails I sent eariler today and this is what they are saying now:

    Dear Catherine,



    Thank you for contacting The VIP Lounge Support regarding your recent withdrawal.



    We have passed on your question and details to our financial department for immediate investigation, and will contact you as soon as possible with a resolution.

    Please note that since processing investigations often require that we contact banks or processing companies in various countries and time zones, it may take up to 48 hours during working days to gather all the necessary information.

    We apologize in advance for any further delay and very much appreciate your patience while we work to resolve this issue for you.

    So I just got off the phone again and they are saying that they are investigating all of February's withdrawals. I had to hang up on the woman or I would of started screaming at her.
     
    Last edited: Apr 3, 2007
  2. Apr 3, 2007
  3. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    it is going on everywhere goodie i have been waiting on mine from golden palace since jan15 amount is 19,845.00 suppose to get fedex friday slowly they are getting them out believe me i know how you feel
     
  4. Apr 3, 2007
  5. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    OMG thats a great amount of money, I'm crying about 2,800.40 if my winnings were as large as yours I would be talking to myself by now.
    Its bad enough that we aren't getting paid, but to be lied to just makes my skin crawl we are all grown ups and there isn't any reason to lie and now the excuses are really getting stupid. Why would they be investigating just February's withdrawals? Its a stupid excuse and like I told the woman tonight if this were true then why didn't they contact me in advance to tell me about the investigation of February's withdrawals. She just got real quiet thats when I hung up its not her fault and I was so mad god only knows what I could have said to her. Well I really hope you get paid and soon.
     
  6. Apr 3, 2007
  7. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    what has happened is when new law went into effect they had to use prcessors some would send checks then pull out before you could cash it and it would bounce or some wouldn't even deal with u.s.a. accounts see casino is in one country processor in another country bank is in another country and whole lot of not talking with one another alot of time casino wouldn't even know the check bounced till player called what they are looking into if there is a check floating out there believe me i know how you feel i was told 6 different dates in emails and more over phone feel like pulling your hair out we all will get our monies just going to take some time i have been noticing people saying they got there monies
     
  8. Apr 3, 2007
  9. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    THEY HAVE BEEN INVESTIGATING FEB. WITHDRAWALS SINCE MID MARCH

    Read the posts regarding Jackpot Factory delays, there is a post regarding feb withdrawals made by the casino rep.

    I cashed out 800.00 on 2/27 finally received payment but in the form of check. took over 21 days.

    I was leary of the check but they assured me it would be honored. Still waiting for it to settle with my bank.

    I have a feeling they changed processors again after my check was received. Hope they aren't going to make you wait all over again. I didn't receive the emails they sent. Even though the "TEST " email I had support send while on the phone with them reached my email account thus fine.

    They better hope their processor makes good on my check, because I am going to charge them a return check fee in addtion to the fee my bank will charge. THAT IS MY POLICY.

    I DON'T TRUST ANY INFORMATION THEIR SUPPORT GIVES. BELIEVE ME THEY HAVE NO CLUE REGARDING YOUR WITHDRAWAL AND GETTING THEM TO CONTACT THE PROCESSOR IS IMPOSSIBLE. You may well receive the payment as stated.

    BUT, on approx. 3/10 they gave me the same "investigating feb withdrawal" bull. So call them constantly, and pm the rep David Brickman listed on this website. However, he never responded to my last PM

    good luck to you and all of us.THESE PLACES BETTER NOT RUIN MY BANKING RELATIONSHIP
     
  10. Apr 3, 2007
  11. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    Yes Ive read posts that people are getting checks and they are bouncing or the account was closed. They didn't send me a check they are suppose to put it into my checking account. On the same day of my withdrawal I asked them if I could reverse my withdrawal and put it into my ECO card and they advised me not to because thing would get confusing for the financial department.
     
    Last edited: Apr 3, 2007
  12. Apr 3, 2007
  13. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    Hi footdr;
    Im glad you got something out of them. As for sending David private messages on this site, Ive sent him now 4 private messages that I have not got any replies to. Its unprofessional and down right rude. Well I to hope we all get paid and I pray that I get up in the morning and my funds will be in my bank that would be great.
     
  14. Apr 3, 2007
  15. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    i don't think they are lieing on purpose they are going by what is on the computer in front of them and they are only given so much information i know it looks like that (they are lieing) just like my fedex was told it was sent to processor on the 28th of march asked for tracking# was told won't get those for ten days and i said well by then i will have check in hand so what is the use they need to come up with better system as far as information
     
  16. Apr 3, 2007
  17. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    many many withdrawals

    i bet the number of withdraws are staggering and they have to deal with that at same time don't get me wrong they knew this was coming down pike they should of had better plan in place but i don't think they knew it was going to be so huge believe me i am very pissed about it:mad:
     
  18. Apr 3, 2007
  19. kwblue

    kwblue Webmaster webmeister

    Occupation:
    Engineer
    Location:
    USA
    I do not think they are lying on purpose either... I believe this is 'processor-related' and they are getting the runaround from that end. My bet - that THEY feel the same way about their processors that YOU are feeling about them right now.

    Just a guess - but since this seems to be happening across the industry and not just at Jackpot Factory (who had a sparkling reputation before all of this) - I think it's fairly accurate.

    Hope everyone gets paid sooooooooooooooon!
     
  20. Apr 3, 2007
  21. Itoldyouso

    Itoldyouso Banned User - opted out from the forum, but keeps

    Occupation:
    Accountant
    Location:
    USA
    So why don't they just stop accepting bets from USA players until they can find away to pay them? It's fine and dandy to accept bets. But its a mess to pay you. This is rogue behavor all across the board by these casinos. Instead of trying to find loop holes around the US law. Both parties (players and casino) should have respected it.

    I am willing to bet when a few of these players get paid. They are going to turnaround and deposit it right back; in the same place that took forever to pay them.
     
    1 person likes this.
  22. Apr 4, 2007
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Bets

    These casinos were not just continuing to accept bets from US players, they were positively encouraging them to deposit by sending out mailers saying "hey - here's a new deposit method, try it and we will give you a ??% bonus each and every time".
    Jackpot Factory ran a few of these, however they were specific to US players, as the promoted deposit methods were only available to US and Canadian players. Players who had no trouble depositing and withdrawing were offered an equivalent promotion of SOD ALL, other than the normal general Factory offers.
    Rather than promoting for US deposits, they should be adding a health warning that payment of winnings may prove difficult, and lengthy delays likely.
     
    4 people like this.
  24. Apr 4, 2007
  25. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    you are so right

    the reason they were offering bonus' is because the US is a big majority of their business. without US dollars they cant operate. ive been waiting FOREVER for my withdrawal. ill be gray and ready for the coffin when it comes. just in time to pay the funeral director. seriously april 15 will be 3 months waiting.
     
  26. Apr 4, 2007
  27. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    Sorry frenchie, I dont know if its just me but can you please stop posting about your complaint in every thread?
    Its giving me a headache, and I am sure its not going to help the cause at all.
     
    1 person likes this.
  28. Apr 4, 2007
  29. tim5ny

    tim5ny Quit Gambling

    :lolup: After you posted that I had to check for myself! Sheesh! Frenchie sure has been busy. Been waiting since Jan. 15 in case you forgot Liquidsoap! :)
     
  30. Apr 4, 2007
  31. kwblue

    kwblue Webmaster webmeister

    Occupation:
    Engineer
    Location:
    USA
    I agree that if a casino wants to take $$$, they should try VERY hard to give the $$$ back when the withdrawal happens. It is unfortunate to see this.

    I feel that JF is a reputable company, so will do right by all cashouts. That is my personal opinion from reading a ton about them over the years.

    Again- I hope everyone (from all casinos involved in late payments) gets paid soon and these delays finally come to an end!

    Good luck :thumbsup:
     
    2 people like this.
  32. Apr 4, 2007
  33. FRENCHIE

    FRENCHIE Dormant account

    Occupation:
    poker player
    Location:
    charlotte north carolina
    sorry

    i'm sorry i am just very flustrated and don't know what else to do i will just sit back and wait i guess this is the first time ever been on a forum like this i just think its pretty interesting and problem isn't just at one site it is across all the sites just trying to learn how all of it works sorry if i made anyone mad
     
    3 people like this.
  34. Apr 4, 2007
  35. Itoldyouso

    Itoldyouso Banned User - opted out from the forum, but keeps

    Occupation:
    Accountant
    Location:
    USA
    ^^^ Frenchie feel free to post as many times you like about your situation (But not in every thread). That is your right, excerise it.
     
    1 person likes this.
  36. Apr 4, 2007
  37. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle not paid $8,000.00 broken promises


    Frenchie,

    I for one of many completely understand where you are coming from. I waited 53 days and 100's of emails that blew smoke end my butt to finally get $8K reversed back to my casino account and a promise that "check is in the mail" for another $10K. I used this forum to receive and relay information and if not for this forum allowing me a venting mechanism I think I would have went nuts! There is a post that says "they would rather read 10,000 whining and crying posts then to have to read in the newspaper a person that killed themselves or others because they did not have a venting mechanism". I know how hard it is try to be a little more patient and post information you receive from the casino in question to keep other players alert.

    Take Care!!
     
  38. Apr 4, 2007
  39. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle not paid $8,000.00 broken promises


    I think I should send River Belle a bill for punitive damages to my health and well being, interest on monies not paid and thats not to mention the man hours lost in trying to recover monies. A "health warning" would be just what the latest situation calls for. Once again Vinyl you wealth of education is amazing.
     

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