I am a little peeved...

[Tirilej]

I always say google is your friend Just type in casino name slow pay issues and it will come up. You can also type in casino name complaints.

Cheers

I always do that and did it again. Nothing from Europe, just USA.
I couldn't wade through all of them and they are not dated in order. Also it can be from their sistercasino and they should maybe not be mixed up.

Besides I'm not interested in slow paying issues. What chuchu wrote was that there was other complaints about denying cashouts on other forums.
It's not ok to just say it like that, if the complaints are not valid. We don't know and I don't want them to get a bad reputation for things that's not true.

 

[rena35]

I have been reading this thread and am very curious to know what casino. I do hope to find out soon. Curiosity did kill the cat though . I do not agree with sending threatening emails at all. Sometimes it takes a while to be able to withdraw and RTG is very hard to do that at (IMO) so to pull bonuses for winning is not good at all.

 

[Jory]

Why do people not wish to name the casino?

secret2 has a valid grievance and many people have stated that they have been treated similarly.

Just name the casino and allow their Rep to respond.

I'm guessing it's INetBet.

 

[rena35]

I was guessing that too. A casino that accepts American players that starts with an I hmmmm. I hope the casino responds with a good explanation as to why this is happening.

 

[Lucky Loser]

I got that same email from Inetbet a few years ago. Their customer service is the rudest I have come across.

Mind you this was only weeks after being asked to give them positive feedback for their monthly newsletter because I won around $1k on T Rex. Glad I declined.

They just don't like people winning on bonuses.

Haven't played there since. I get emails from time to time inviting me back? I don't think so.

 

[Dinahnana]

I always do that and did it again. Nothing from Europe, just USA.
I couldn't wade through all of them and they are not dated in order. Also it can be from their sistercasino and they should maybe not be mixed up.

Besides I'm not interested in slow paying issues. What chuchu wrote was that there was other complaints about denying cashouts on other forums.
It's not ok to just say it like that, if the complaints are not valid. We don't know and I don't want them to get a bad reputation for things that's not true.

Agreed, I was strictly speaking about slow pay issues and searched on that basis. Also I was speaking of the issues posted here. I also think it was very bad form for them to send what could be construed as a rude letter to Secret telling her she was bonus banned. It is their right to bonus ban a player (although it's not good business strategy as they will loose her future deposits) but they could be nicer in their correspondence.

Cheers

 

[rena35]

There have been a lot of threads lately here and other places. There really are not that many places to play at. I hope what ever is going on gets resolved.

 

[Tirilej]

Agreed, I was strictly speaking about slow pay issues and searched on that basis. Also I was speaking of the issues posted here. I also think it was very bad form for them to send what could be construed as a rude letter to Secret telling her she was bonus banned. It is their right to bonus ban a player (although it's not good business strategy as they will loose her future deposits) but they could be nicer in their correspondence.

Cheers

She's not bonusbanned yet. It's just a ''friendly'' warning
They send the exact same email to anyone that's risking to lose their bonuses.

They also have a prewritten birthdayemail that they send to some customers on their birthdays. Those that haven't made a deposit for some time.
I never asked for a bonus on my birthday. Still the email started with- Thank you for your mail!...then it went on telling me they were reviewing my account for a birthday bonus. I think in the bottom it said happy birthday

One day they will understand that even if they don't mean to be rude, they still are.

 

[Dinahnana]

She's not bonusbanned yet. It's just a ''friendly'' warning
They send the exact same email to anyone that's risking to lose their bonuses.

They also have a prewritten birthdayemail that they send to some customers on their birthdays. Those that haven't made a deposit for some time.
I never asked for a bonus on my birthday. Still the email started with- Thank you for your mail!...then it went on telling me they were reviewing my account for a birthday bonus. I think in the bottom it said happy birthday

One day they will understand that even if they don't mean to be rude, they still are.

oops! my bad. You are also bang on the button with the emails. I get them too and when I see thank you for your mail, I go what mail? To be honest I haven't played there for a while as I never liked their customer service. RTG has been a black hole for me for a couple of years. Grande Vegas and Jackpot Capital treat me good so I deposit there and occasionally at Club World.

 

[dunover]

The thing is, RTG slots operate generally at a lower RTP in many cases than other software - a bonus is almost a prerequisite to get any playtime. The WR's are generally mental anyway, but even so some players do cash two or three consecutively. So if you're lucky you get penalized. A bonus is a bonus, not a poisoned chalice.

These sites should also bear in mind that they should be building a player-base, not demolishing it; NJ is just one, but more US states will come online as time goes by, almost like a domino effect which would take millions of US players out of their market unless they can be as competitive and reliable as the properly licensed and regulated NJ operations.

These e-mails like Suzecat received may eventually go down as some of the dumbest suicide notes ever written.....

 

[secret2]

Why do people not wish to name the casino?

secret2 has a valid grievance and many people have stated that they have been treated similarly.

Just name the casino and allow their Rep to respond.

I'm guessing it's INetBet.

All I am willing to say is that I like to play on the net to bet.

This casino has the audacity to send me even more emails concerning Premium Player Bonuses!

Left hand, right hand..

 

[Tirilej]

All I am willing to say is that I like to play on the net to bet.

This casino has the audacity to send me even more emails concerning PP Premium Player Bonuses!

Left hand, right hand..

I think it was good that you started this thread secret2.

Maybe they will listen and maybe not. We can only hope.

Besides, you can still use bonuses. You're not banned...yet
Either you do 50/50 deposits or you use them until they remove them totally.

I say go win more

 

[secret2]

I think it was good that you started this thread secret2.

Maybe they will listen and maybe not. We can only hope.

Besides, you can still use bonuses. You're not banned...yet
Either you do 50/50 deposits or you use them until they remove them totally.

I say go win more

I need my cash that was approved, today..not a lot , under $300 for all of this fuss from them!

 

[secret2]

I think it was good that you started this thread secret2.

Maybe they will listen and maybe not. We can only hope.

Besides, you can still use bonuses. You're not banned...yet
Either you do 50/50 deposits or you use them until they remove them totally.

I say go win more

They should listen and learn that this thread has shown them that some peeps have closed their account with them.

They should stop with the threats and I have emails that would blow your mind with threats..but as I have not mentioned their name, I will wait.

They have in the last few months 'recovered' their attitude' somewhat..but now the tude is back, again.

 

[Kalindee]

I don't know why these casinos just don't get it.

It would almost be funny if it wasn't so stupid and the solution so simple. They need a simple tier system where the bonuses are tailored to the players and instead of sending you an insulting letter like they did they just move you to a different tier.

To any casino reps. reading this, don't offer bonuses if you don't want players using them!

And come on New York, follow NJ's example and get with the times!

I agree fully, I am shocked that they haven't done this.

 

[MaryJean]

Just a Quick Good Night Note

Today, I played a Mother's Day Bonus at Inetbet and made it through 1.875 times!!!

No Feature Free Spins at all.

So--tonight my son happened to mention that there is a Full Moon out there!

I thought---what the heck---the farmers plant potatoes by the light of the full moon---

maybe I could win a pot of gold by the full moon---

So I took the Monday Madness bonus for 100% and I did get a couple of feature games,
one for 15 spins and $79.70 and one on Count Spectacular for 12 spins and $20.50.

All told, the return increased from this afternoon---I closed out at 3.23%!!!

Of course you all know the WR for bonus there is 20X.

So I guess even Count Spectacular doesn't howl at the moon!!

Good Night

MaryJean

 

[shannyls]

Yep, received that exact same email, closed my account.

 

[Googobucs]

I stopped taking bonuses at RTG casinos a long time ago. It's almost impossible to make the WR and if you do manage to get a good win, you give it all back trying to make the wager.

 

[Aaron21873]

I to received this letter From InetBet. I played for many months depositing multiple times a week and never made it as far as cashing out and then I had a lucky night and hit a nice feature while playing with a bonus and was able to cash out so I did. The following week or there abouts I took another bonus and deposited and was able to make a nice cash out of around $1K then I got the bonus warning letter so my next few deposits were done without claiming a bonus and then I figured I had done as the letter requested and claimed a bonus and even though I did not reach Play through I was bonus banned.

I took my buisness to Jackpot Capital and have been much happier with them. I had a run of cashing out once a week for 6 weeks in a row and many were in the $1k-$2k all on $20 - $40 deposits with bonus use and never had any issues. I even received my withdraws faster than I did at Inet. Jackpot capital has earned my business and I will rarely ever play any where except with that group of casino's.

I do agree Jackpot capital is under rated and deserves mention as one of the best US facing accredited casinos. They have great CS reps who go out of the way to make sure any questions or concerns are taken care of and they are very friendly no matter the situation.

 

[Dinahnana]

I to received this letter From InetBet. I played for many months depositing multiple times a week and never made it as far as cashing out and then I had a lucky night and hit a nice feature while playing with a bonus and was able to cash out so I did. The following week or there abouts I took another bonus and deposited and was able to make a nice cash out of around $1K then I got the bonus warning letter so my next few deposits were done without claiming a bonus and then I figured I had done as the letter requested and claimed a bonus and even though I did not reach Play through I was bonus banned.

I took my buisness to Jackpot Capital and have been much happier with them. I had a run of cashing out once a week for 6 weeks in a row and many were in the $1k-$2k all on $20 - $40 deposits with bonus use and never had any issues. I even received my withdraws faster than I did at Inet. Jackpot capital has earned my business and I will rarely ever play any where except with that group of casino's.

I do agree Jackpot capital is under rated and deserves mention as one of the best US facing accredited casinos. They have great CS reps who go out of the way to make sure any questions or concerns are taken care of and they are very friendly no matter the situation.

Yes Jackpot Capital is one of the best RTG groups out there. I also like Grande Vegas which used to be owned by Jackpot Capital but isn't anymore. I am very frustrated with RTG I throw a couple of deposits in each month and haven't been able to get a sniff of a cashout in over 2 years. I have managed to cashout on a free chip but that is it. My sessions last in less time it takes to drink a beer. I used to be able to play on a deposit for hours a couple of years ago. Not sure if they changed the RTP setting to 92% but it sure feels that way.
I don't know why but I have never been a fan of Inetbet or Slotocash. I guess you stick with what's familiar

 

[Tirilej]

Yes Jackpot Capital is one of the best RTG groups out there. I also like Grande Vegas which used to be owned by Jackpot Capital but isn't anymore. I am very frustrated with RTG I throw a couple of deposits in each month and haven't been able to get a sniff of a cashout in over 2 years. I have managed to cashout on a free chip but that is it. My sessions last in less time it takes to drink a beer. I used to be able to play on a deposit for hours a couple of years ago. Not sure if they changed the RTP setting to 92% but it sure feels that way.
I don't know why but I have never been a fan of Inetbet or Slotocash. I guess you stick with what's familiar

Where/when did you hear that Grande Vegas didn't belong to that group anymore?

 

[Dinahnana]

Where/when did you hear that Grande Vegas didn't belong to that group anymore?

Totally by accident. I read a press release think it was on here and it was listed on the accredited section. I just checked and now its back to Jackpot Capital Group. Now I know it said something different a couple of weeks ago. I know I am not going insane (well maybe a little)

 

[Tirilej]

Totally by accident. I read a press release think it was on here and it was listed on the accredited section. I just checked and now its back to Jackpot Capital Group. Now I know it said something different a couple of weeks ago. I know I am not going insane (well maybe a little)

Ok, we maybe should ask the rep what it's about. I saw they all have different owners but still are in the same group.

This whole gambling world are insane so no need to feel alone

 

[Stovetopp]

I to received this letter From InetBet. I played for many months depositing multiple times a week and never made it as far as cashing out and then I had a lucky night and hit a nice feature while playing with a bonus and was able to cash out so I did. The following week or there abouts I took another bonus and deposited and was able to make a nice cash out of around $1K then I got the bonus warning letter so my next few deposits were done without claiming a bonus and then I figured I had done as the letter requested and claimed a bonus and even though I did not reach Play through I was bonus banned.

I took my buisness to Jackpot Capital and have been much happier with them. I had a run of cashing out once a week for 6 weeks in a row and many were in the $1k-$2k all on $20 - $40 deposits with bonus use and never had any issues. I even received my withdraws faster than I did at Inet. Jackpot capital has earned my business and I will rarely ever play any where except with that group of casino's.

I do agree Jackpot capital is under rated and deserves mention as one of the best US facing accredited casinos. They have great CS reps who go out of the way to make sure any questions or concerns are taken care of and they are very friendly no matter the situation.

I have been saying this for years now!

 

[Dinahnana]

Ok, we maybe should ask the rep what it's about. I saw they all have different owners but still are in the same group.

This whole gambling world are insane so no need to feel alone

Your probably right but I could have sworn I read something about them being sold to a business based in the caribean. Makes sense though that they all could have different owners just managed by Jackpot Capital. Anyway no matter I still play at Grande Vegas more often and Jackpot Capital from time to time. Never get anywhere really. I might be pleasantly surprised one day we will see