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I am a little peeved...

Discussion in 'America the Beautiful' started by secret2, May 11, 2014.

    May 11, 2014
  1. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    I received an email from a RTG casino. (Will not name the casino because I have not contacted the rep, yet)

    So, the last couple of times I withdrew winnings, I have had an email for either docs (which were on file already) or now the latest email is threatening me with being bonus banned:

    Dear Jane,

    I have been asked to inform you that our accounts department have flagged
    your account for possible exclusion from future promotions.

    You continually availed of bonus's that we send out to reward our regular
    players, but you do not play unless it is bonus advantage play.

    I must therefore confirm that unless we see a change in your pattern of
    play i.e. bonus free playing, we will be denying any future bonus's that
    you try to redeem.

    This is not an action that we take lightly, however continual misuse of
    the bonus program seriously effects our ability to reward our regular
    players.



    Please note, no exclusion is yet in place, this is simply a friendly heads up.


    .

    I have been a loyal customer of this casino for quite a few years....

    I am slightly upset and pissed off.

    Any comments or similar problems?

    I play there maybe once or twice a week but lately not too often due to having to pay for bills etc..lol.

    And now I get this stinger.

    No problem really, I just won't take a bonus from this casino again but really I am surprised by this.Or just take my business elsewhere. Maybe a casino that appreciates my business and understands that yes, occasionally I may withdraw a win or two.:rolleyes:
     
    7 people like this.
  2. May 11, 2014
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I know what casino it is and I feel for you.
    I'm sure they give you freebies every week too, small ones :rolleyes:

    Can't they stop giving out all of these bonuses if they don't want their players to use so many?

    I got fed up with them and closed my account a while back. Have never got that letter though.

    Play where you're appreciated Jane :)
     
    6 people like this.
  4. May 11, 2014
  5. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Thanks, Sara. The 'funny' thing is, that I asked them to remove a ND bonus as it would be impossible to withdraw if I were to win.
     
  6. May 11, 2014
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :what: That sentence reminds me of some funny machine translated spam I get.
     
    1 person likes this.
  8. May 11, 2014
  9. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    I don't know why these casinos just don't get it.

    It would almost be funny if it wasn't so stupid and the solution so simple. They need a simple tier system where the bonuses are tailored to the players and instead of sending you an insulting letter like they did they just move you to a different tier.

    To any casino reps. reading this, don't offer bonuses if you don't want players using them!

    And come on New York, follow NJ's example and get with the times!
     
    9 people like this.
  10. May 11, 2014
  11. Jory

    Jory Senior Member webby

    Occupation:
    Statistical Analysis and Data Reconfiguration
    Location:
    Belfast - Northern Ireland
    A casino that creates a fair loyalty scheme do not have to ban players from using it. It should be designed to directly benefit the players who play most often.

    Sounds more like their loyalty system is flawed and to contact a player and advise them not to take advantage of it is insulting to the player.
     
    3 people like this.
  12. May 11, 2014
  13. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    I agree, bigjohn.

    Yes! I am waiting for NY to get online! I wish I lived a little nearer to the NJ border..lol.

    (side note: if PA and NY were to go online, I may have to think about moving to Port Jervis ..lol;) ...to those that don't know where Port Jervis is, it's a city that is bordering on PA,NJ and NY.):p

    But getting back to the subject, this should be put on the thread started by Laurie...the wish-list,concerning the bonus tier system that you mentioned.
     
    1 person likes this.
  14. May 11, 2014
  15. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I think I know what casino this is too. They do really need to cop on. With RTG software you are lucky to get a cashout for every 20 deposits you make so for the most part bonuses just extend game play. I always use a bonus on this software otherwise it's not worth the bother. So this casino lost a regular depositor over nothing really. Secret if I were you I would do what Tirilej's advice and take your play elsewhere. I am sure another RTG casino would be delighted with your patronage:)
     
    3 people like this.
  16. May 11, 2014
  17. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    A rough translation from the casino's language to the players would probably read more like "You profited off of our bonus system. Continuing to do so will result in a ban from future promotions."

    Players should be free to use any promotion the casino offers. If they offer daily promotions then players should be able to use them daily. I can understand limiting the amount of free chips a player can accept but apart from that casinos shouldn't be offering promotions if players benefiting from them is causing the casino an undue amount of hardship or stress.

    It might be hard for some casinos to understand but they are gambling just like we are every time they let us spin the slots. Sometimes they win, sometimes they lose. In the long run they should come out ahead and in the long run we should come out behind but short term, it's anyone's game.

    When the casino offers promotions they're taking a gamble that the player won't be able to win if they take it. If this happens the casino loses.

    It's been said that players who don't like to lose shouldn't be gambling. Well, casino operators that don't like to lose shouldn't be gambling either.

    If you run a casino and you don't like to lose, you're in the wrong business. It's going to happen.

    Of course this isn't the first time someone got lucky a few times and the casino chased them away instead of being patient and waiting for them to give it all back. It probably won't be the last either.
     
    9 people like this.
  18. May 11, 2014
  19. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Thanks osulle,

    I have a pending withdrawel with this casino, hence this latest email.:rolleyes:

    But you are correct about taking my business elsewhere. I hope 'elsewhere' gets their casino up and running again soon, without the problems they are having right now.;)
     
    1 person likes this.
  20. May 12, 2014
  21. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Excellent post, Skiny.

    This casino has not paid out too much to me in the years I have played there, in comparison to other RTG casinos.

    I have won RJ's at other casinos with bonus's and never have I had a warning at all.
     
    1 person likes this.
  22. May 12, 2014
  23. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I too know the casino since I received the same email after winning off of a bonus (I started taking bonuses after the change of play in the slots). I stopped playing there altogether because I did as they asked and deposited and did not claim a bonus but by then , they sent me my "hit the street" letter...so I did.

    If they run enough players off maybe they will revisit their insulting ways of chasing a player away. I did not receive an email saying anythng about the last 30 deposits I lost, but boy did it come quick on a bonus deposit win! Got to love the way they think.

    .
     
    6 people like this.
  24. May 12, 2014
  25. MaryJean

    MaryJean Senior Member MM

    Occupation:
    Rancher
    Location:
    Northern California
    Poor Losers

    The strange thing is the Casinos are offering "bonuses", but it is always with a HIGH HIGH playthrough plus they forget(or don't acknowledge) that the player put in a REAL deposit. Theirs is only "on paper" unless someone actually wins. That is the only time they lose a bonus, and from my perpective that isn't very often percentage wise.

    Just today I took a 50% bonus----that means I had twice as much at stake as they did and they required me to play it 30 times before I could cash anything out.----I got only through 2 times!!!
    That isn't even "playtime"!

    Poor Poor Casino!

    MaryJean
     
    4 people like this.
  26. May 12, 2014
  27. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    Seems like some online casinos only want people who do not win to get the bonuses, its a shame, the b&m casinos give free play based on play because they want you to give back some of your winnings but seems like the biggest winners get no promos to keep playing online. Live and Learn
     
    3 people like this.
  28. May 12, 2014
  29. sandtag

    sandtag Experienced Member webmeister

    Occupation:
    I work at Media Markt
    Location:
    Sweden
    How can playing RTG with bonuses be regarded as advantegous? I would never touch RTG slots without a bonus, all their slots are just so high variance..
     
    2 people like this.
  30. May 12, 2014
  31. sephus22

    sephus22 Full Member PABaccred2

    Occupation:
    dockworker
    Location:
    oregon,usa
    Never comes up until you ask for a withdrawl.
     
    1 person likes this.
  32. May 12, 2014
  33. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    I two know the casino, had the exact email few weeks back
    I had just had a back to back withdrawal from a bonus yes, but what botherd me the most and i counted i had 35 deposits before that one
    50/50 bonus and not bonus, without any withdrawals, so how i am suppose to be able to beat the system all of a sudden is beond me :)
    actually it put me off a bit and think ive only deposit twice there since.
     
    2 people like this.
  34. May 12, 2014
  35. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No need to complain about a casino without letting them get the feedback
    ...so I gave them the link to this thread ;)

    Edit: Just read that you wanted to contact the rep before you named the casino Jane.
    I hope it's ok that I sent the pm to them. Still no name told. Sorry:oops:
     
    1 person likes this.
  36. May 12, 2014
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Hi Secret,

    The name of the casino is not a SECRET LOL. Begins with the letter 'I'. 3 years ago I received a similar email and was pissed off with their attitude when I tried to reason with them. We are customers and the casino should be welcoming us. Instead they make it seem we are getting the privilege of being able to play there. They had the nerve to close my account because of my attitude and never even considered that their attitude was roughly the same if not worse.

    They are free to attach higher wagering requirements to their bonuses but the attitude they show is just not moving along with the times.

    They pride themselves on paying players promptly and on that score I agree. However, I read in other forums that they are starting to deny player winnings by citing rules that they do not adhere to themselves. Its a pity those complaints didn't make their way here otherwise we would know much more about them.

    As it is, RTG casinos are seemingly underfunded. The high variance of the games entails in a few mega-wins breaking their banks. Rushmore, Slotocash are a couple who are under financial stress. Others are likely to follow in the coming year.
     
    4 people like this.
  38. May 12, 2014
  39. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    There seem to be an increase in slow pay complaints from this casino on the forum. So maybe some pride is slipping there.
     
    1 person likes this.

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