Can anyone provide any advice on this please?
I am a UK player and played at an online casino with a UKGC licence (part of a group of casinos) and also registered with the MGA. Withdrawal confiscated on incorrect grounds. Went to IBAS who say it was a regulatory issue, so went to the UKGC and provided details to them and they said the operator has confused different aspects of their licence. Casino also ignoring complaint at AskGamblers.
The casino have now blacklisted UK players and have refused to answer my questions.
As they are based in Malta, I cannot go to a small claims court in the UK. I presume I need to instruct a solicitor to take this on and get papers served locally? If so, do I use the registered address shown on the casino website, or do I use the address shown for their UKGC licence on the UKGC website as they are different, but both based in Malta? Is it the licence holder I need to sue or the named casino?
I know I am in the right and have saved screenshots and e-mails throughout, so would also seek to reclaim out of pocket costs such as the legal fees, etc.
Any recommendations?
Cheers!
I am a UK player and played at an online casino with a UKGC licence (part of a group of casinos) and also registered with the MGA. Withdrawal confiscated on incorrect grounds. Went to IBAS who say it was a regulatory issue, so went to the UKGC and provided details to them and they said the operator has confused different aspects of their licence. Casino also ignoring complaint at AskGamblers.
The casino have now blacklisted UK players and have refused to answer my questions.
As they are based in Malta, I cannot go to a small claims court in the UK. I presume I need to instruct a solicitor to take this on and get papers served locally? If so, do I use the registered address shown on the casino website, or do I use the address shown for their UKGC licence on the UKGC website as they are different, but both based in Malta? Is it the licence holder I need to sue or the named casino?
I know I am in the right and have saved screenshots and e-mails throughout, so would also seek to reclaim out of pocket costs such as the legal fees, etc.
Any recommendations?
Cheers!