Hi everyone
Just wanted to share and hoping someone can give me good advice what to do next..so..
I did open account with Betswagger and made deposit from my personal bank account. I did win £9000.01 and wanted to withdraw. They requesting to verify your account on the first time of withdrawal so i did provide them with all needed documents.When they reviewed and seen my balance in my account was £9000.01 they banned my account straight away and emailed me by saying they closing my account and refunding my deposits back.I asked why and why they refunding my deposits back worth of £140 instead of my winnings of £9000.01 they simply said we dont need to give you a reason and suggested to read their terms and conditions. I said its fraudly activity as i did everything legaly and fairly ..then they replied by saying there was suspicious activity..i asked what suspicious activity as i did nothing wrong. Then they just emailed that all im getting is deposits refunded and its final decision. Just simply as that they keep my £9000.01 for themselves.
I complained to their licensor which just said based on Betswagger explanation they closed the case.Explanation was we wont give you facts or evidence as we dont have to. Is this classed as a reason to keep someone elses money?
I tried some forums where they emailed Betswagger but they ignored them.
Please help me with this ..help me to get my winnings paid out to me.
Many thanks in advance
Just wanted to share and hoping someone can give me good advice what to do next..so..
I did open account with Betswagger and made deposit from my personal bank account. I did win £9000.01 and wanted to withdraw. They requesting to verify your account on the first time of withdrawal so i did provide them with all needed documents.When they reviewed and seen my balance in my account was £9000.01 they banned my account straight away and emailed me by saying they closing my account and refunding my deposits back.I asked why and why they refunding my deposits back worth of £140 instead of my winnings of £9000.01 they simply said we dont need to give you a reason and suggested to read their terms and conditions. I said its fraudly activity as i did everything legaly and fairly ..then they replied by saying there was suspicious activity..i asked what suspicious activity as i did nothing wrong. Then they just emailed that all im getting is deposits refunded and its final decision. Just simply as that they keep my £9000.01 for themselves.
I complained to their licensor which just said based on Betswagger explanation they closed the case.Explanation was we wont give you facts or evidence as we dont have to. Is this classed as a reason to keep someone elses money?
I tried some forums where they emailed Betswagger but they ignored them.
Please help me with this ..help me to get my winnings paid out to me.
Many thanks in advance