1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Hi from Malta!

Discussion in 'Introduce yourself! (New Members)' started by MaltesePlayer, Jun 22, 2017.

    Jun 22, 2017
  1. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Hey Guys ^_^ Newie to this forum from the small Island of Malta :) I work in the gaming industry, previously with one of the large Sports betting services (whose Casino shall not be mentioned here in fear of stoning and execution) and now with a growing casino company which some of you already love deeply!

    Let me know if I can maybe help answer any basic iGaming questions especially from a CS point of view :)
     
  2. Jun 22, 2017
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Welcome to Casinomeister :thumbsup:
     
  4. Jun 22, 2017
  5. Bulzaih

    Bulzaih Full Member

    Occupation:
    Customer support
    Location:
    Malta
    Hello fellow CS worker, I share your pain!
    Enjoy your time with the best casino forum there is! :thumbsup:
     
  6. Jun 22, 2017
  7. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Thanks

    Thanks for your welcome guys. Just a quick note, I'm not representing any company on the forums, it's above my pay scale so far But I'm willing to help out with maybe how CS might act in certain issues.
     
  8. Jun 23, 2017
  9. Theboundbook

    Theboundbook Newbie member

    Occupation:
    Self Employed
    Location:
    United States
    Welcome!!!
     
  10. Jun 23, 2017
  11. robinhut

    robinhut Newbie member

    Location:
    Malaysia
    Welcome to Casinomeister

    Welcome to Casinomeister , Nice to meet you. Add friend me : :thumbsup::thumbsup::thumbsup:
     
  12. Jun 28, 2017
  13. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Welcome
     
  14. Jun 28, 2017
  15. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Hello and welcome to the forum. I know that CS are encouraged to give the customer the impression that their issue is getting your undivided attention even though we often know that that is not the case.
    At peek times how many customers can you have on chat at any one time? Do casino's have a limit that you can be engaging with live at one time? What is the stress levels like for CS staff and what issues provide you with most stress?

    " My free spins should have been added 2 minutes ago and now the 100th person must have been given theirs because they are all gone...." :mad:
     
  16. Jun 28, 2017
  17. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Hello and welcome :)
     
  18. Jun 30, 2017
  19. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Sorry I didn't see your post earlier!

    Hey sorry, I didn't check the posts on here, to be honest, CS normally have between 3-4 chats at one go, depending on how busy it is. I mean, when I was with a certain company that's listed as rogue here due to it's shitty casino practise, I won't mention which but BETing FAIRly wasn't it's intention when it comes to Games, I've done up to 12 at a time, but then again I can multi task well between them, but the average chats at the larger companies is between 4-6 chats. :oops:

    Also with regards to stress levels, they can be quite high, we're the front line for the company and unfortunately due to that, if another department decides to laze about or not resolve problems until they're back from vacation or the weekend, we're left dead in the water trying to handle many an understandable angry customer. I've had to email customers or call them up to tell them due to another department sending an email about a cash prize to everyone by mistake, instead of that 1000 you saw in the email, we're giving you 10 free spins of 10p each, how about that?
     
  20. Jun 30, 2017
  21. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Thanks for the response :thumbsup:


    Are CS typically encouraged to tell lies when it is in the interest of the casino?
     
  22. Jun 30, 2017
  23. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Define what you mean by lies? Do you mean, play around with the wording of how we say things occurred? Cause if that's what you're going for, than yes.
     

Share This Page