Hi from Malta!

MaltesePlayer

Experienced Member
Hey Guys ^_^ Newie to this forum from the small Island of Malta :) I work in the gaming industry, previously with one of the large Sports betting services (whose Casino shall not be mentioned here in fear of stoning and execution) and now with a growing casino company which some of you already love deeply!

Let me know if I can maybe help answer any basic iGaming questions especially from a CS point of view :)
 

Bulzaih

Full Member
Hello fellow CS worker, I share your pain!
Enjoy your time with the best casino forum there is! :thumbsup:
 

MaltesePlayer

Experienced Member
Thanks

Thanks for your welcome guys. Just a quick note, I'm not representing any company on the forums, it's above my pay scale so far But I'm willing to help out with maybe how CS might act in certain issues.
 

geordiecolin

Sells powdered water in the Gobi
PABnononaccred
CAG
mm4
Hello and welcome to the forum. I know that CS are encouraged to give the customer the impression that their issue is getting your undivided attention even though we often know that that is not the case.
At peek times how many customers can you have on chat at any one time? Do casino's have a limit that you can be engaging with live at one time? What is the stress levels like for CS staff and what issues provide you with most stress?

" My free spins should have been added 2 minutes ago and now the 100th person must have been given theirs because they are all gone...." :mad:
 

MaltesePlayer

Experienced Member
Sorry I didn't see your post earlier!

Hello and welcome to the forum. I know that CS are encouraged to give the customer the impression that their issue is getting your undivided attention even though we often know that that is not the case.
At peek times how many customers can you have on chat at any one time? Do casino's have a limit that you can be engaging with live at one time? What is the stress levels like for CS staff and what issues provide you with most stress?

" My free spins should have been added 2 minutes ago and now the 100th person must have been given theirs because they are all gone...." :mad:
Hey sorry, I didn't check the posts on here, to be honest, CS normally have between 3-4 chats at one go, depending on how busy it is. I mean, when I was with a certain company that's listed as rogue here due to it's shitty casino practise, I won't mention which but BETing FAIRly wasn't it's intention when it comes to Games, I've done up to 12 at a time, but then again I can multi task well between them, but the average chats at the larger companies is between 4-6 chats. :oops:

Also with regards to stress levels, they can be quite high, we're the front line for the company and unfortunately due to that, if another department decides to laze about or not resolve problems until they're back from vacation or the weekend, we're left dead in the water trying to handle many an understandable angry customer. I've had to email customers or call them up to tell them due to another department sending an email about a cash prize to everyone by mistake, instead of that 1000 you saw in the email, we're giving you 10 free spins of 10p each, how about that?
 

geordiecolin

Sells powdered water in the Gobi
PABnononaccred
CAG
mm4
Hey sorry, I didn't check the posts on here, to be honest, CS normally have between 3-4 chats at one go, depending on how busy it is. I mean, when I was with a certain company that's listed as rogue here due to it's shitty casino practise, I won't mention which but BETing FAIRly wasn't it's intention when it comes to Games, I've done up to 12 at a time, but then again I can multi task well between them, but the average chats at the larger companies is between 4-6 chats. :oops:

Also with regards to stress levels, they can be quite high, we're the front line for the company and unfortunately due to that, if another department decides to laze about or not resolve problems until they're back from vacation or the weekend, we're left dead in the water trying to handle many an understandable angry customer. I've had to email customers or call them up to tell them due to another department sending an email about a cash prize to everyone by mistake, instead of that 1000 you saw in the email, we're giving you 10 free spins of 10p each, how about that?
Thanks for the response :thumbsup:


Are CS typically encouraged to tell lies when it is in the interest of the casino?
 

MaltesePlayer

Experienced Member
Thanks for the response :thumbsup:


Are CS typically encouraged to tell lies when it is in the interest of the casino?
Define what you mean by lies? Do you mean, play around with the wording of how we say things occurred? Cause if that's what you're going for, than yes.
 
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