chris10398
Dormant Account
- Joined
- Jan 9, 2019
- Location
- United kingdom
Good evening all,
Apologies in advance for a long email and advice request butI was recommended this site for help.
so basically I was playing in redbet yesterday (been a member for 6 months or so). And I was about to deposit but saw I had a balance of £7.29 and I’m one of those :} who likes to clear a balance before making a deposit (always been eager to get a good balance from a low start for some reason) so I hit donuts on 50p stake and managed to get the balance up a little before hitting a mega win with purples which pushed me up to £600 roughly. I kept playing for a while and after getting bored went to change game only to find on the account screen section that my balance hadn’t updated.
so after going into a few games the balance was again the same, so I went back into donuts after trying to call the customer service line (no one available) and my balance was still there. . About 45 mins later I got to £900 and then hit big on £7.50 on a bonus winning over £2K so my balance was £3,159.
i then decided it’s time to stop and make a withdrawal but the same issue occurred so I called the customer services team (every good hit was video recorded after I moticed my balance disappearing the first time so all wins and balance changes (significant ones) were pictured and also I have video evidence of playing ).
so when I call customer services and explain my situation they inform me there is no log of any activity in my account that day and the last time I played was 5th of January!
I have since sent an email with photo and video evidence (after spending hours uploading it to onedrive as the files are too big!) .
Has anyone had an issue like this before and if so can you let me know what happened please? Lucky I was at home so had my iPad to record my gameplay otherwise I would have had no evidence at all, I even recorded my playing while talking to the customer service agent and he couldn’t see any activity, im now worried about playing redbet again as next time I maybe unable to record things and it obviously shows there is a flaw in their systems or data tracking..
thanks and sorry for for the long message!
Apologies in advance for a long email and advice request butI was recommended this site for help.
so basically I was playing in redbet yesterday (been a member for 6 months or so). And I was about to deposit but saw I had a balance of £7.29 and I’m one of those :} who likes to clear a balance before making a deposit (always been eager to get a good balance from a low start for some reason) so I hit donuts on 50p stake and managed to get the balance up a little before hitting a mega win with purples which pushed me up to £600 roughly. I kept playing for a while and after getting bored went to change game only to find on the account screen section that my balance hadn’t updated.
so after going into a few games the balance was again the same, so I went back into donuts after trying to call the customer service line (no one available) and my balance was still there. . About 45 mins later I got to £900 and then hit big on £7.50 on a bonus winning over £2K so my balance was £3,159.
i then decided it’s time to stop and make a withdrawal but the same issue occurred so I called the customer services team (every good hit was video recorded after I moticed my balance disappearing the first time so all wins and balance changes (significant ones) were pictured and also I have video evidence of playing ).
so when I call customer services and explain my situation they inform me there is no log of any activity in my account that day and the last time I played was 5th of January!
I have since sent an email with photo and video evidence (after spending hours uploading it to onedrive as the files are too big!) .
Has anyone had an issue like this before and if so can you let me know what happened please? Lucky I was at home so had my iPad to record my gameplay otherwise I would have had no evidence at all, I even recorded my playing while talking to the customer service agent and he couldn’t see any activity, im now worried about playing redbet again as next time I maybe unable to record things and it obviously shows there is a flaw in their systems or data tracking..
thanks and sorry for for the long message!