Casino Complaint Help from experienced members required concerning Guts/Rizk

[taximania123]

Completely satisfied

It is only fair that i update the thread with the following information .

I had a message from the captain yesterday in which he fully explained his position and explained that rather than washing his hands of the situation he was simply saying that he could not get enough info from guts.
He went on to say that all the details had been passed to guts and i would be updated asap.

Today i have received a message from yits ...its comprehensively covers all the details and legal issues.

I can confirm that i have been dealt with impeccably and the situation has been resolved to our mutual satisfaction .

Thank you to all involved and to all of those who passed comment on this thread .
Chris

 

[Guts - Yits]

We all get a bit overly wound up sometimes, especially when the initial trigger is fully legitimate - lord knows I do, my missus would be able to list some concrete examples but thankfully she's not active on CM or I would be regularly shamed I thank you for this gentlemanly reply, earnestly.

Yes. I apologize for my usage of the expression 'SE scam' in relation to Guts' License. I was talking in general terms as the issue is one that I am sure (like Bryan and Max and the rest of us have stated in the past) we are all sick to death of.

In my irritation at my issues I neglected to remember all the qualities and especially integrity that led me and many of the CAG to elect Guts 'Casino Of The Year' 2015. The appropriate term would be 'temporary SE issues'.

I do however believe 100% that when relating to EM that 'scam' is correct - they know full well what they are doing.

It's at present a temporary recent issue due to opening a new property, in relation to Guts.

But at EM it has been going on far too long, and also given the number of casinos sharing their license HAS to have had significant pecuniary benefits for them.

So I respectfully request other posters here don't make my mistake and compare this short-term issue to EM. The difference will no doubt become apparent over the following days...

So, it's at this point, shamefacedly, I bow out of these Guts/Rizk threads.....

 

[Guts - Yits]

Thanks to you too Chris, we are getting there So sorry for the hassles, we stick up our hands when we're wrong, and the upside (for my company I mean) of all of this is that CM has yet again highlighted and alerted us of an important glitch that we needed to patch up. That is ostensibly its raison d'etre, and a healthy one at that.

It is only fair that i update the thread with the following information .

I had a message from the captain yesterday in which he fully explained his position and explained that rather than washing his hands of the situation he was simply saying that he could not get enough info from guts.
He went on to say that all the details had been passed to guts and i would be updated asap.

Today i have received a message from yits ...its comprehensively covers all the details and legal issues.

I can confirm that i have been dealt with impeccably and the situation has been resolved to our mutual satisfaction .

Thank you to all involved and to all of those who passed comment on this thread .
Chris

 

[Guts - Yits]

@all - Don't have all the time to go through the entire thread(s) updates today I'm afraid - but I want to give a status update from our end:

1. Some of those affected have been handled to their satisfaction, within the damage limitations that unfortunately applied to some of that group.

2. All affected customers have been identified by the most senior members of staff here, it has been taken with the utmost seriousness. Not everyone has been taken care of appropriately as yet (from the latest I heard internally at least) but the wheels are in motion! If you are one affected, please bear with us, and kindly if possible PM myself or the Rizk & Betspin reps where applicable and if necessary. There is a lot for us to handle, and I do apologise if it takes a little longer than we would hope - I assure you we are on it, you have our word.

3. All feedback that was legit (and most of it was) has been taken on board, truly. We had a important internal meeting today to take down action points, and pinpoint their priority. Signposting and better naming conventions for the various options of account closure is a clear matter, most important after resolving in full point #2

4. We do thank you for the input - although if in the future something important that is due public scrutiny arises, please keep it to one thread if possible I t makes it easuier for us to help you faster, as CM's forum filtering structure isn't the most user-friendly (sorry Bryan and Max - nothing personal!).

5. Some valued forum members expressed advice, in good faith it must be stressed, that you should or shouldn't ever self-exclude. I am certain they meant nothing by it but I must accentuate, now those reading this thread - myself included - have a clearer picture of what has transpired, to always keep in mind that self-exclusion and/or cooling off is a real and important option for all who feel it necessary. I know it sounds like sugar-coated pre-fab, regulation mandatory mumbo-jumbo but I can assure you it is a very serious matter for us It's there for a reason (albeit one that should be signposted with 100% transparency)

6. If you just want to just close your account, and anyone representing the company or on the forum mistakenly says you need to do it yourself then keep in mind that that is not accurate. Closing for an undisclosed period is something we can do for you if you think that is what works in your case. CS will be happy to comply on request.

More to come I'm sure, I'll pop an update tomorrow afternoon.

 

[whufc1995]

translates to 'agent has ended chat' which is all they do, and then you will find the live chat system inoperable, it won't even appear.