Hello from Scotland :)

[xxshepxx]

Hi I'm a newbie here, joined up for some help really

I have won a marvel jackpot on europa casino, but they say they will not pay it out as I won it after getting a bonus.


I got a £10 bonus and wager had been completed.

I the played on and won the marvel jack pot, only to be told I cant withdraw it

But I have been informed that because it is an independent pool of funds, that it should be paid, as the casino will be paid out from marvel it is not coming from the casino themselves.

So in effect they will be lining there pockets from my win?

Anyone who can help me would be much appreciated.

Sorry if I've ranted in the wrong section.

 

[ksech]

Hello and welcome to CM. I checked to see if there was an I-gaming rep, but didn't see one listed (sorry!). One of webmeisters may know a rep you can contact. If not, you may have grounds for a PAB. Here is the link to the FAQs for filing a PAB (Pitch-A-Bitch, the free mediation service offered here)

https://www.casinomeister.com/forums/help/pab-rules/

If you decide to PAB, make sure you read all the rules and don't continue to post.

Good luck!

 

[KasinoKing]

You may already know, this casino is on the No Can Do list.
This usually means you can't Pitch-A-Bitch (This is CasinoMeister's FREE service to help players with problems at non-rogue casinos).

However, if I were you I would send a PM to Maxd and see if he can do anything to help - you'll never know unless you ask!

In future, please avoid casinos on that list and also casinos on the Rogue Casino list here: https://www.casinomeister.com/rogue-casinos/

Can you post a link to the T&Cs of the bonus you took, so we can have a look?

Welcome to the forum!
KK
(Posted at the same time as ksech!)

 

[bsilva028]

You may already know, this casino is on the No Can Do list.
This usually means you can't Pitch-A-Bitch (This is CasinoMeister's FREE service to help players with problems at non-rogue casinos).

However, if I were you I would send a PM to Maxd and see if he can do anything to help - you'll never know unless you ask!

In future, please avoid casinos on that list and also casinos on the Rogue Casino list here: https://www.casinomeister.com/rogue-casinos/

Can you post a link to the T&Cs of the bonus you took, so we can have a look?

Welcome to the forum!
KK
(Posted at the same time as ksech!)

the player should only be able to cashout $100


Free Bonus: Players must deposit at least € 20 in order to withdraw any winnings.

Free Bonus: Players can raise the maximum / minimum of € 100 in winnings.