has anyone else seen something like this before?

[sandtag]

Imo OP should be compensated with the average win of the bonus round on that game, IE average win is 50xBET = 50xbet Bonus with a reasonable wagering req like 10x or so (seeing as it was a software error).

 

[skiny]

just an update :


This is Chris from the Support Team.

We have checked your game concern. However, our Technical Team confirmed that this is just due to a connection issue. What we meant by connection issue is that you have a lot of session logins and logouts in your account last August 5. Due to this the game showed the same wild symbols on all reels by default. Please note that this is not the result of the game itself but only a visual mechanic resulted by the disconnection.

So this wasn't even a free spin bonus? I thought you said there were 9 other spins first.

I'm a firm believer in variety being the spice of life but I'm not sure I like complaints that come with several alternate endings.

It's like playing a game of Clue. Every time we open the envelope there's a new murder weapon in a new room.

 

[dunover]

Imo OP should be compensated with the average win of the bonus round on that game, IE average win is 50xBET = 50xbet Bonus with a reasonable wagering req like 10x or so (seeing as it was a software error).

In my opinion he should get sod-all from the casino and be censured on here for trying it on and misleading us. What a waste of bandwidth this thread has turned out to be.

 

[Markus_Demon]

In my opinion he should get sod-all from the casino and be censured on here for trying it on and misleading us. What a waste of bandwidth this thread has turned out to be.

maybe u read the topic again from begining before throwing something nonsense out.

@skiny yeh it was free spin bonus.

 

[Nifty29]

Imo OP should be compensated with the average win of the bonus round on that game, IE average win is 50xBET = 50xbet Bonus with a reasonable wagering req like 10x or so (seeing as it was a software error).

How did you arrive at that figure?

The free spin round should still have played out on the server side....so why aren't they checking the logs and just paying him? Or, did the winnings actually end up in his account afterwards anyway? The OP didn't say that he didn't RECEIVE anything......and given that he deliberately provides "versions" of the facts that suit him at the time, it wouldn't surprise me if he WAS paid something I.e. the REAL value of the free spins.

Personally, I wouldn't trust the OP if he told me the earth was round.

 

[vinylweatherman]

just an update :


This is Chris from the Support Team.

We have checked your game concern. However, our Technical Team confirmed that this is just due to a connection issue. What we meant by connection issue is that you have a lot of session logins and logouts in your account last August 5. Due to this the game showed the same wild symbols on all reels by default. Please note that this is not the result of the game itself but only a visual mechanic resulted by the disconnection.

This is where the software is lacking. Microgaming will retrieve and display the result of the last valid spin upon a login after a logout or disconnection. Slots that simply load a default screen can give the player the impression that they have achieved a result that they haven't. RTG slots do this too, always loading to a default screen, rather than the result of the last spin.

If there were loads of session logins and logouts, it does point to a bad connection, but surely having disconnected, the player would know this was happening through constantly having to log back in during a session.

As this is the internet, client software should be able to handle disconnects and dodgy connections, and ensure the player isn't mislead.

 

[skiny]

This is where the software is lacking. Microgaming will retrieve and display the result of the last valid spin upon a login after a logout or disconnection. Slots that simply load a default screen can give the player the impression that they have achieved a result that they haven't. RTG slots do this too, always loading to a default screen, rather than the result of the last spin.

If there were loads of session logins and logouts, it does point to a bad connection, but surely having disconnected, the player would know this was happening through constantly having to log back in during a session.

As this is the internet, client software should be able to handle disconnects and dodgy connections, and ensure the player isn't mislead.

I think a player would have to be pretty gullible to be mislead by logging into a slot game, seeing a zero balance, a screen full of wilds and thinking he won something.

When you log in, the reels don't spin. They're just sitting there.

 

[Markus_Demon]

I think a player would have to be pretty gullible to be mislead by logging into a slot game, seeing a zero balance, a screen full of wilds and thinking he won something.

When you log in, the reels don't spin. They're just sitting there.

well the thing is their support not letting me talk wih their manager nor they forward my messages to their managers nor they giving the freespin re-run again.

i have solid internet connection its cable and i live in scandinavia so we dont have crappy connections here.

 

[skiny]

well the thing is their support not letting me talk wih their manager nor they forward my messages to their managers nor they giving the freespin re-run again.

i have solid internet connection its cable and i live in scandinavia so we dont have crappy connections here.

You see, the problem is after all this, I'm not even sure what happened in the first place.

You were spinning, you got a free spin bonus and then you disconnected before any of the spins?

You spun 9 zeros and then disconnected and this was on the screen when you came back?

You got a free spin bonus and this was on the screen before you disconnected?

You didn't disconnect and hit this 10 times?

When you contacted support what was it you were asking for?

A replay of your free spins?

To get paid for 10 jackpots?

When you're trying to resolve a situation it doesn't help to make the problem as confusing as possible.

I'm assuming you're trying to resolve something.

 

[vinylweatherman]

well the thing is their support not letting me talk wih their manager nor they forward my messages to their managers nor they giving the freespin re-run again.

i have solid internet connection its cable and i live in scandinavia so we dont have crappy connections here.

The starting point should be the play logs from that session. This will show if this was merely a display error, or something more fundamental at their end. If it's the former, you just need to confirm that you were paid what was due from the bonus round, even though the display didn't show it.

The zero payout and screen full of wilds would be down to the software not retrieving the last known state of the game, thus it shows zero, not what you actually won from the free spins. It doesn't necessarily mean you received nothing at all from 10 free spins, but this is a possibility, I have often received nothing at all from a free spin round on a number of slots, mostly Microgaming.

If the spins played out properly, then no rerun is due. Other than for good will, no compensation is due either. The better casinos though will offer something like a free chip when they have identified errors at their end, or poor handling of a problem by CS.

By refusing to forward this issue up the chain, CS are treating this issue as trivial, but this is wrong. NO issue involving a software fault on a real money game should be kept from management by front line CS, nor should the player be frozen out of the loop when it comes to resolving the issue.

Freeze a player out when they have a problem with the software that they believe has cost them money, and you have a breeding ground for suspicions that the casino is trying to dodge their responsibilities.

If there is a connectivity issue as well, this too needs to be looked into. If the player has a "rock solid" broadband connection, they are not going to believe any accusations from casinos that the problem is at their end.

Bet At, in their baptism thread, had a severe problem with players complaining about connectivity and "casino error 2". It was quickly admitted by the rep that this was nothing to do with the user's broadband or PC, but down to the casino servers not having enough bandwidth to cope, and so was constantly dropping connections to random players.

It could just as easily be the case here, with those disconnects due to an unusually high load on the casino servers, or some routing pinch point between the server and players. This tends to happen when casinos launch a promotion that proves to be more popular than they had expected.

If the casino was updating files in the background at the time, the frequent disconnects could have lead to a corrupt file being introduced.

 

[luckiestgambler]

well the thing is their support not letting me talk wih their manager nor they forward my messages to their managers nor they giving the freespin re-run again.

i have solid internet connection its cable and i live in scandinavia so we dont have crappy connections here.

when a player asks for a manager, they should go ahead and give it to the manager. possibly that they are just waiting for you to react furiously. they might be afraid to provide the free spin as you might get the same results again.