has anyone else seen something like this before?

[Markus_Demon]

 

[akrus88]

Is that some kind of end screen of the freespinss or what heck o.O

 

[Markus_Demon]

Is that some kind of end screen of the freespinss or what heck o.O

well on last free spin all came wild but it didnt paid anything...

support says technical problem... this is some weird tech problem for Play Tech..

 

[akrus88]

well on last free spin all came wild but it didnt paid anything...

support says technical problem... this is some weird tech problem for Play Tech..

The rounds spinned normally and the wilds dropped in? It is possible to get whole screen of wilds on that game?
That is just seriously depressing o.O... Thought you have one thousends (or tens of thousends) and actually you win nothing. God damn..

 

[weesie]

If that really pays out ZERO, I would be pissed. But ya never know........... maybe you HAVE to have other symbols in the first column. What does it say on the slot legend??

 

[Andy Walker]

Looks like a fair old kick in the balls to me, groan.

 

[akrus88]

If that really pays out ZERO, I would be pissed. But ya never know........... maybe you HAVE to have other symbols in the first column. What does it say on the slot legend??

I am pretty sure it says "wild substitutes all...". If the wild dont have its own pay, it pays the highest symbol.

 

[PaaskeDenmark]

I am pretty sure it says "wild substitutes all...". If the wild dont have its own pay, it pays the highest symbol.

Hi no wild pays for itself X5000 for 5 wilds!!!

So you should be in for 20x5000 prize......Thats 0,10x5000x20=€10,000 !

But malfunction all void as they say

 

[weesie]

OH WOW!

 

[lnspin]

If it was a display error, they should go into the backend and tell you what the real spin was.. But in my opinion you should be somehow compensated..

 

[secret2]

That sucks so bad!

I hope they will give you some kind of comp? Not that you expect that but it would be cool.

 

[Cleveland]

If it was a display error, they should go into the backend and tell you what the real spin was..

I would also like to know what the "real" spin was. The thought of a casino hiding behind a "malfunction" error doesn't sit well. Not saying they are doing this, but I do think the player is owed a solid explanation on what happened.

 

[LaurieJim]

I would also like to know what the "real" spin was. The thought of a casino hiding behind a "malfunction" error doesn't sit well. Not saying they are doing this, but I do think the player is owed a solid explanation on what happened.

I agree with the solid explanation and that the casino should give you a very generous comp for their screw up as it was no fault of yours

Laurie

 

[skiny]

This was your last spin?

So the first nine spins paid nothing too?

 

[slotplayer]

I would also like to know what the "real" spin was. The thought of a casino hiding behind a "malfunction" error doesn't sit well. Not saying they are doing this, but I do think the player is owed a solid explanation on what happened.

I'd like to see the result of all 10 free spins. maybe the other 9 were malfunctions to.

 

[Nifty29]

I'd like to see the result of all 10 free spins. maybe the other 9 were malfunctions to.

Something isn't right.

I've seen people photoshop stuff like this to blackmail the casino for a nice comp.

No...I'm not saying the OP is doing this...just saying it has been done i.e. it might not be what it appears.

If it's legit...then I agree it sucks. I don't see how the casino owes him anything though.

 

[Markus_Demon]

well this is the message they sent me.

This is Glenn from the Casino Tropez Support Team and it is my pleasure to be of service to you.

Our Casino Specialists conducted a thorough investigation of your issue regarding the game Free Spin on Football Slot. Based on the investigation, they found out that the issue was caused by a defect in our software. We have notified our developers and this will be fixed in the next releases.


They said they contacted play tech but i asked for proof and they said they wont show it to customers

pity play tech dont have customer support for players.

 

[Nifty29]

well this is the message they sent me.

This is Glenn from the Casino Tropez Support Team and it is my pleasure to be of service to you.

Our Casino Specialists conducted a thorough investigation of your issue regarding the game Free Spin on Football Slot. Based on the investigation, they found out that the issue was caused by a defect in our software. We have notified our developers and this will be fixed in the next releases.


They said they contacted play tech but i asked for proof and they said they wont show it to customers

pity play tech dont have customer support for players.

I would consider a PAB.

Problem is ...max will want to know what you want out of it, and I'm not sure "proof" from PT will cut it. I guess you can only ask.

Can't you use the play logs in the game to see what the server recorded? I've never had to do that at a PT casino but I know there's some limited functionality.

Just wanted to add....if 32Red told me that, I would take it as fact...with Tropez? Not sure that I would.

 

[luckiestgambler]

hi, i'm not sure if they will provide it but i guess you can request for a do over on your spins. since they can't ensure that the previous spins were valid or part of the malfunction. again, you may try to convince them. i'm just not really sure how they will respond. this is the only time that i saw something like this.

 

[Slotster!]

Weird that ALL the spins paid zero. That's very unusual in that you'd expect a few quid or pence or whatever regardless of that monster final one.

Circumstancially, something is not right about this.

 

[stokes]

pity play tech dont have customer support for players.

They have (though I never tried) and might be worth to try.

You do not have permission to view link Log in or register now.

Even though it is supposed to be a direct link it takes you to the main page (at least in my Chrome browser). So you need to select Contact us (upper right side) and then Players Inquiry (from the left side menu).

 

[Markus_Demon]

They have (though I never tried) and might be worth to try.

You do not have permission to view link Log in or register now.

Even though it is supposed to be a direct link it takes you to the main page (at least in my Chrome browser). So you need to select Contact us (upper right side) and then Players Inquiry (from the left side menu).

yeh tried to contact playtech,

Daphne Saragosti <[email protected]>

to me

Hi,

I am currently away on maternity leave.

Regards,

Daphne

 

[MisterBJ]

WOW!

 

[dunover]

Something doesn't look right there. So, there were free spins which all paid nothing, and effectively the jackpot spun in on last spin?

Now that alone is not unusual; freespins on BDBA for example are often crap with one big one thrown in alone, BUT this had 20 winlines and rarely do those slots pay zero, i.e. not one poxy 3-line win of low characters, although it can happen.

Now it could be a software bug created by the rare occasion after the last spin when the bonus has no winnings to display on the screen. This though would have happened and been reported before this player saw it.

It looks a bit suspicious to me.

The proof will be in the play logs. Nothing else will suffice. The OP can access these.

 

[Markus_Demon]

Something doesn't look right there. So, there were free spins which all paid nothing, and effectively the jackpot spun in on last spin?

Now that alone is not unusual; freespins on BDBA for example are often crap with one big one thrown in alone, BUT this had 20 winlines and rarely do those slots pay zero, i.e. not one poxy 3-line win of low characters, although it can happen.

Now it could be a software bug created by the rare occasion after the last spin when the bonus has no winnings to display on the screen. This though would have happened and been reported before this player saw it.

It looks a bit suspicious to me.

The proof will be in the play logs. Nothing else will suffice. The OP can access these.

i think you missed this part from page 2

"This is Glenn from the Casino Tropez Support Team and it is my pleasure to be of service to you.

Our Casino Specialists conducted a thorough investigation of your issue regarding the game Free Spin on Football Slot. Based on the investigation, they found out that the issue was caused by a defect in our software. We have notified our developers and this will be fixed in the next releases."

 

[aceking123]

hi im pretty sure you cannot get wild throughout the game yes you can get a single line but you cannot get a full set of whats showing there it could be a very big glitch , but pursue it anyway because its not right, hate to see that go down the drain , they should at least pay for one set of wilds 5000x times your bet lovely , as a bottom line figure.

 

[chayton]

I've seen stuff like this when first logging into a game when everything is wild just for a second, but it's never happened when I'm playing.

 

[dunover]

i think you missed this part from page 2

"This is Glenn from the Casino Tropez Support Team and it is my pleasure to be of service to you.

Our Casino Specialists conducted a thorough investigation of your issue regarding the game Free Spin on Football Slot. Based on the investigation, they found out that the issue was caused by a defect in our software. We have notified our developers and this will be fixed in the next releases."

Yes, I know what you've been told, but I mean the stake and return play logs - what do they state? I must admit I don't have too much faith in what a casino facing a possible 10k spin tells us, especially one with their reputation. 'A defect in our software' is a bit evasive, not very specific and could mean anything, a cover-all. Who are these 'casino specialists'? You mean a clip-joint like Tropez employs 'specialists' that can unravel software and identify a line of code that can do this? Is this their own bespoke software? Sorry, but that raises more questions than answers.

I'm sorry, but this would leave a sour taste until somebody independent form the actual software/server side confirmed the return of the free spins round.

As Simmo says slots often show wilds when starting play, but not during real play. Open Netent's DoA and you will (on your first spin and after free games) notice all 5 wilds lined up on the bottom flash past as the reels spin. Open Cashapillar on any MG download casino for the first time on a new account and you will see the last 3 reels full of wilds. But this doesn't happen during an actual paid event.

 

[lnspin]

Were the other 9 spins defective too?

When casinos screw up they should pay, just like when the players screw up there lost there bonus or balance or something..

Whats to say that every losing spin is not defective? Why werent the first 9 spins defective, only the last winning one?

Heres what a casino should do when they screw up Old / Expired Link

 

[007sam]

I would not leave, fight them all the way.....

 

[Vegasbum]

Markus
Are there normally stacked wilds in that game? Are they on every line? These answers would help alot

 

[Markus_Demon]

Markus
Are there normally stacked wilds in that game? Are they on every line? These answers would help alot

umm i dont think there are stacked wilds on normal games, i havent seen them on freespins too, except on the last free spin which u see the screenshot.


just to answer a few questions:


Do freespin show in game history? I can not find the whole freespin session, i asked them if they can change the logs they said, its not possible for anyone on their casino to change or modify the logs.


I asked them if their manager can look into it, i dont think i can do much since its listed on no can do. And their support is really slow on answering emails, it take 1-2 days in normal to get an answer.

 

[skiny]

I'll ask again.

Did the first 9 spins pay nothing?

 

[Vegasbum]

If there are no stacked wilds in the game then it would for sure be a game malfunction. Check the free spin rules to see if they are stacked during the bonus. If not you are screwed. However if there are stacked during free spins you have a case.

If it is a malfunction you are entiltiled to some sort of compansation

 

[Jasminebed]

Did this "spin" finish? Where the you won 0 coins or at least the spin button lit up to let you spin again? Or is an incompleted spin, where the spinning animation got stuck?

 

[The Viking]

There is no way you could have zero wins after 9 spins there, ive been testing the game in fun mode and i had a win in every one of the 10 spins.
what happens is you get random wilds that pop up from bottom like ball ( see pic) most i got was 3 balls in 1 of the free spins.
so there must have been a malfunction from very beginning.

P.S for the reckord took me 600 spins to get feature and it paid about 80x

 

[akrus88]

Am I the only one who wants to go and play this game for real . Is that a little odd o.O..

 

[skiny]

I have no more desire to play this game than any other but I was still waiting for an answer.

The OP must have watched the free spin play out unless he was in another room when it happened. I was just wondering if the first 9 spins paid nothing like the final balance suggests.

 

[luckiestgambler]

I would not leave, fight them all the way.....

here's the thing, you should have them clear things up. if they say that the last spin was defective, how can they be sure if the first 9 spins were okay? is it because you're not winning? saying it's defective might just be a way to escape from the casino's point of view.

 

[Markus_Demon]

I have no more desire to play this game than any other but I was still waiting for an answer.

The OP must have watched the free spin play out unless he was in another room when it happened. I was just wondering if the first 9 spins paid nothing like the final balance suggests.

Hi,

I got 3-4 free spins (sessions) all was fine except the last freespin (session) yeh all the freespins on last session was showing full wild, as u can see the screenshot of last freespin.

if it was a software defect i dont think they gonna pay, the say it was visual defect but now their manager looking into it so lets see.

 

[Nifty29]

Hi,

I got 3-4 free spins (sessions) all was fine except the last freespin (session) yeh all the freespins on last session was showing full wild, as u can see the screenshot of last freespin.

if it was a software defect i dont think they gonna pay, the say it was visual defect but now their manager looking into it so lets see.

I actually think you've been a bit misleading here.

You NOW tell us that ALL the freespins in that session (10) were showing all wilds. I would, I think just about any reasonable person would, immediately be thinking "software error" and NOT "Oh man I got all wilds and it didn't pay!!".

You made it appear as if this occurred only on the LAST spin.

If you had stated the FACTS from the beginning nobody would be saying that you should be compensated....unless you want us to believe that you thought you won TEN jackpots in consecutive spins

It's the kind of dodgy storytelling I would expect from some fraudster trying to pull one over on everyone (not saying you are BTW but I'm sure there's a reason why you didn't tell us in the first place).

It should be obvious to EVERYONE that it was a techincal issue and the casino is NOT trying to avoid paying a jackpot....even though it is what the OP led us to believe.

 

[Markus_Demon]

I actually think you've been a bit misleading here.

You NOW tell us that ALL the freespins in that session (10) were showing all wilds. I would, I think just about any reasonable person would, immediately be thinking "software error" and NOT "Oh man I got all wilds and it didn't pay!!".

You made it appear as if this occurred only on the LAST spin.

If you had stated the FACTS from the beginning nobody would be saying that you should be compensated....unless you want us to believe that you thought you won TEN jackpots in consecutive spins

It's the kind of dodgy storytelling I would expect from some fraudster trying to pull one over on everyone (not saying you are BTW but I'm sure there's a reason why you didn't tell us in the first place).

and btw the missconseption that i asked from casino for compensation etc.. is invalide, i just asked them to look into the issue since i lost my free spin session.

It should be obvious to EVERYONE that it was a techincal issue and the casino is NOT trying to avoid paying a jackpot....even though it is what the OP led us to believe.

actually i shared the screenshot and mentioned the last freespin (just havent added the sesion), regardless of that freeespin with 0 win is something to look at plus showing these wild things

 

[skiny]

well on last free spin all came wild but it didnt paid anything...

support says technical problem... this is some weird tech problem for Play Tech..

.....

Hi,

I got 3-4 free spins (sessions) all was fine except the last freespin (session) yeh all the freespins on last session was showing full wild, as u can see the screenshot of last freespin.

This is why I've been asking if all 10 spins paid nothing. Because you specifically said "Last spin."

if it was a software defect i dont think they gonna pay, the say it was visual defect but now their manager looking into it so lets see.

If it was a software defect? The odds of hitting 10 jackpots in a row in any slot game are probably worse than blindly throwing a baseball into space and eventually hitting the one star in the universe that pays.

 

[Markus_Demon]

.....



This is why I've been asking if all 10 spins paid nothing. Because you specifically said "Last spin."

hehe actually i metioned "last free spin" i meaned the whole freespin thing not single spins.

 

[dunover]

hehe actually i metioned "last free spin" i meaned the whole freespin thing not single spins.

And we were supposed to know that...er....how?

 

[Nifty29]

And we were supposed to know that...er....how?

I think its even more obvious now what the OP was trying to achieve.

 

[lnspin]

So would like to know how this ended. Ok so it was a software error.. But you did hit the freespins, so will they let you replay the spins, or did they compensate you on what the spins should have paid, or was it sorry it was an error you shouldnt have hit the spins , no money for you

 

[Andy Walker]

I think its even more obvious now what the OP was trying to achieve.

There is an easy answer to this and that is to spin a coin, heads or tails, I choose the coin landing on the table on it's upright side, from there we can calculate the direction north, south, east and west, from there we can decide the north eastern, south eastern, west eastern and east eastern position.

With further calculation we need to factor in the coriolis effect and agree where the coin is spun, north or south of the equator and at what altitude.

The temperature of the coin would be a factor I think?

Perhaps I am over thinking this.......

 

[Markus_Demon]

So would like to know how this ended. Ok so it was a software error.. But you did hit the freespins, so will they let you replay the spins, or did they compensate you on what the spins should have paid, or was it sorry it was an error you shouldnt have hit the spins , no money for you

well i will let you know what they answer, btw just to make things clear i havent asked them for compensation , just wanted my freespin run. alo wanted to see if its common on playtech casinos to get these kind screens or not, that was one of the reasons i shared the screenshot here.

 

[Markus_Demon]

just an update :


This is Chris from the Support Team.

We have checked your game concern. However, our Technical Team confirmed that this is just due to a connection issue. What we meant by connection issue is that you have a lot of session logins and logouts in your account last August 5. Due to this the game showed the same wild symbols on all reels by default. Please note that this is not the result of the game itself but only a visual mechanic resulted by the disconnection.