MissRuthless
Dormant account
- Joined
- Nov 6, 2013
- Location
- Australia
Hi,
Who to contact to help assist with verification at Guts for my partner ?
He has been playing there like 2 years, now over a $400 withdrawl of his they want his ID< he is sure he did it when he signed up like 2 yrs ago.
Ok so he sent his drivers license, the bank statement they wanted, the bank card photo they wanted, they want a utility bill of the last 3 months these he cannot do, bills are in my name not his, he sent the lease agreement as well... and everytime he replies to them in email they just send a generic auto response of what he has to provide.
This is bullshit.
Why the hell should he or anyone need to provide so much docs its ridiculous, they want a utility for proof of address, do they not even read the drivers license for this ?
So what can he do now, since emails are ignored, not read and just seems like a generic response he gets - his money he has not been able to have for like 8 days now /sigh and its just $400 lol
He never had these issues when he was withdrawing $800+
Who to contact to help assist with verification at Guts for my partner ?
He has been playing there like 2 years, now over a $400 withdrawl of his they want his ID< he is sure he did it when he signed up like 2 yrs ago.
Ok so he sent his drivers license, the bank statement they wanted, the bank card photo they wanted, they want a utility bill of the last 3 months these he cannot do, bills are in my name not his, he sent the lease agreement as well... and everytime he replies to them in email they just send a generic auto response of what he has to provide.
This is bullshit.
Why the hell should he or anyone need to provide so much docs its ridiculous, they want a utility for proof of address, do they not even read the drivers license for this ?
So what can he do now, since emails are ignored, not read and just seems like a generic response he gets - his money he has not been able to have for like 8 days now /sigh and its just $400 lol
He never had these issues when he was withdrawing $800+