Here's the whole story.
I closed my Guts and Rizk account because they refused to compensate me correctly for their error. You can find that here: https://www.casinomeister.com/forums/threads/rizk-casino.71168/
When I closed my accounts they did not ask me why, given this indication I enquired why they didn't ask and I double checked that they were not self excluding me.
And they told me "No, we have not listed you as self-excluding, this is just a regular closed account."
There's even some documentation of that on CM somewhere.
Later here's what happened:
I went to Trada Casino and strangely the name of the casino in live chat was "Guts Casino."
Trada told me that the support is shared with Trada and Guts.
(Note: if my memory serves it was Trada. This was some weeks ago.)
Since there's a relationship between the two I didn't want to play there and I told them that.
Just today, I went to Cashmio Casino and signed up. No problems except I couldn't log on.
Support told me that they are a "sister" casino to Guts and that I had self excluded from Rizk, therefore I cannot play.
I can draw two conclusions from this:
There are at least 2 casinos (probably more) on the accredited list which are either run by or have a strong relationship to Guts Casino. Although, there's no information on the site informing members of this. This is important because if you have had a problem at one of their casinos you wouldn't want to play at one of their other casinos with a different skin.
Guts are adding people to the self exclusion list for no reason.
As per forum rules I have alerted a rep to this thread.
I closed my Guts and Rizk account because they refused to compensate me correctly for their error. You can find that here: https://www.casinomeister.com/forums/threads/rizk-casino.71168/
When I closed my accounts they did not ask me why, given this indication I enquired why they didn't ask and I double checked that they were not self excluding me.
And they told me "No, we have not listed you as self-excluding, this is just a regular closed account."
There's even some documentation of that on CM somewhere.
Later here's what happened:
I went to Trada Casino and strangely the name of the casino in live chat was "Guts Casino."
Trada told me that the support is shared with Trada and Guts.
(Note: if my memory serves it was Trada. This was some weeks ago.)
Since there's a relationship between the two I didn't want to play there and I told them that.
Just today, I went to Cashmio Casino and signed up. No problems except I couldn't log on.
Support told me that they are a "sister" casino to Guts and that I had self excluded from Rizk, therefore I cannot play.
I can draw two conclusions from this:
There are at least 2 casinos (probably more) on the accredited list which are either run by or have a strong relationship to Guts Casino. Although, there's no information on the site informing members of this. This is important because if you have had a problem at one of their casinos you wouldn't want to play at one of their other casinos with a different skin.
Guts are adding people to the self exclusion list for no reason.
As per forum rules I have alerted a rep to this thread.