- Joined
- Nov 29, 2017
- Location
- Travelling
just thought I had to post, because i've never experienced customer service like this at any casino before.
yesterday I won over 50K (big netent wins) and today the moneys already in my bank which alone is very impressive payout speed for such a big win, but this isnt what impressed me most.
the responsible gaming offier Julien actually emailed me after the win and encouraged me to use their Lock Withdrawal feature to make sure I do not play back winnings until paid..
to quote the email
--------
"
Would you agree if I pause your account until the game check is finished and the 1st withdrawal paid?
"
It is an advice as, like this, your winnings are secured and you will not be tempted to play them with the risk to lose this nice amount?
Or else, you can request the full amount in withdrawal and lock it.
"
---------
anyway a big thumbs up to SlotsMillion
yesterday I won over 50K (big netent wins) and today the moneys already in my bank which alone is very impressive payout speed for such a big win, but this isnt what impressed me most.
the responsible gaming offier Julien actually emailed me after the win and encouraged me to use their Lock Withdrawal feature to make sure I do not play back winnings until paid..
to quote the email
--------
"
Would you agree if I pause your account until the game check is finished and the 1st withdrawal paid?
"
It is an advice as, like this, your winnings are secured and you will not be tempted to play them with the risk to lose this nice amount?
Or else, you can request the full amount in withdrawal and lock it.
"
---------
anyway a big thumbs up to SlotsMillion