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Great Customer service Kudos GO WILD!!

Discussion in 'Online Casinos' started by same_old, Sep 2, 2011.

    Sep 2, 2011
  1. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Hi All, Just wanted to post with what I think is the best CSO support I have gotten in a while.
    I was just at Mummies gold and asked them for some type of deposit bonus as I have been getting killed there recently- I have made about 6-10 dpeosits with nothing under $150 and have been getting terrible playtime. Long sotry short I got the usual- "we cannot issue your account with any bonuses at this time" blah blah.

    This pissed me off so I went over to Go wild as I have also deposited around $500 in the last two weeks so thought to ask them for a deposit bonus and here is the response below.




    Rachel: Hi! Welcome to GoWild :)
    Me: HI Rachel, hey I wish to make a deposit and hopefully get a matched 100% onthat . If you could please look at ym account
    Rachel: May I please take your Account number and I will be happy to take a look for you :)
    Me: xxxxxxxxx Is the account
    Rachel: I'll be more than happy to check this for you, would you please allow me a moment?
    Me: If you loo I stilkl have the welcome package therebut I dont want 40% or 50% if I can get away with it
    Me: As ou can see I have deposited a few times recently without and bonuses
    Me: I just want to deposit say $50 now and see if you can match that
    Rachel: I'll do my best for you Peter :)
    Rachel: Give me a sec will you :) ?
    Me: Thanks mate, much appreciated
    Me: Take as much time as you need
    Rachel: Ok here is what we are doing...
    Rachel: I will now add 66 bonus + 40 free spins on hitman.
    Rachel: And about next deposit... Would you like to make it 100 to claim 50% again ?
    Rachel: Let me know. :)
    Me: Ok,Im just going through the step to make the dpeosit. S
    Me: ould hold ofIf on the deposit?
    Me: Should?
    Rachel: Yes go for it 100.
    Rachel: 50% are yours :)
    Me: Ok
    Me: so play this $66 through first and then if lose I will deposit the $50 and you will match that 50%?
    Rachel: the 50% is for 100.
    Rachel: Or more.
    Rachel: Go for it, play a little and let me know I'll be right here :)
    Me: Ok, I will play and come back in a bit
    Me: thanks for all your help Rachel
    Me: thats fantastic of you guys to give me the $66
    Me: no other Microgaming does that
    Me: cut above the rest you guys are
    Rachel: Welcome package we will give but from now on when you want bonuses please note to come to chat before you start playing your deposit :)
    Rachel: OK ?
    Me: No worries at all,will do.
    Me: oLve your work
    Me: Love
    Rachel: It's a pleasure having you with us Peter, of course whatever you need please let me know :0
    Rachel: :)
    Me: Sure
    Rachel: You not the only one :)


    So as you can see Go Wild and freindly Rachel have gone ABOVE AND BEYOND what I expected from ANY MG casino really. You have got my business from now on and I will make my deposits with GO WILD now as they seem to really appreciate there clientele.

    Regards,

    Same_old
     
    2 people like this.
  2. Sep 3, 2011
  3. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    It's always so nice to see people praising customer service reps, rather than bitching about them all the time. I honestly believe there are many more good reps than clueless or ignorant or nasty reps. We tend to post about the worst and forget about the good ones.

    Thanks, Same_Old! :thumbsup:
     
  4. Sep 3, 2011
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I will definitely tell your wife about it oldie. I will accuse you of charming the lady to get a bonus:D

    Actually, this is what makes GW a bit different. Customising promos for individuals based on their patronage instead of the usual standard promos for everyone. Makes you feel wanted. Winning or losing will be of lesser importance.
     
  6. Sep 4, 2011
  7. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    I play here and enjoy it, customer service is good i agree.
     

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