GrandMondial Problem

[iolgas]

Pitched a Bitch, but Granmondial is not listed at eCOGRA website (i guess why =) ). Let's see what Mario will say to this. I can see, quite a few people experianced problems with this group (wrong currency issue, Firepay outsatnding balance issue, etc) I think it's time to reconsider this group's status (e.g. add to non-recomended).

All opinions welcome (VWM, I wait for your word) =)

 

[XSX]

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Looks like iolgas is not alone

 

[RobWin]

Hi there Iolgas,

We are not able to provide the actual details of the linking due to the Data Protection Act as well as contractual obligations with our processor, however we can confirm that you failed our 3rd party checks (which verifies name vs. registered address), also failed to provide us with documentation when requested and unavailable on your telephone number after 3 attempts.

According to our business rules if you trigger these rules and there is high velocity on the account we are obliged to refund your purchases within 48 hours, which is what we have done and which in turn makes your winnings null and voided.

We do have the actual linking information as well as the actual risk rules that were triggered, also details that you were blocked at other casinos. We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

The UK Data Protection Act is a large Act that has a reputation for complexity. While the basic principles are honored for protecting privacy, interpreting the act is not always simple. Many companies, organizations and individuals seem very unsure of the aims, content and principles of the DPA. Some hide behind the Act and refuse to provide even very basic, publicly available material quoting the Act as a restriction.

Mario, I would think that we could expect a more straightforward answer and replies from you considering you are listed on Casinomeister's Accredited List here...

What about Mousey's question that she has asked you twice now, at least have the respect to acknowledge it and say you choose not to answer...

 

[XSX]

For Mario:

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Please read before you post

 

[XSX]

As for Grandmondial casino I would avoid it before this case is resolved. I can see only 2 possible scenarios: 1. Iolgas is a fraudster. 2. Grandmondial is rogue.

 

[RobWin]

Originally Posted by Queen_Slotalot
Please note that your deposits was refunded back into your Credit or debit card due to the fact that our Operations team were not able to get hold of you to confirm your details and for this reason did they reject your deposits and was sent back to you.

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

 

[maxd]

Some hide behind the Act and refuse to provide even very basic, publicly available material quoting the Act as a restriction.

FWIW, in my work with the PABs I'm seeing more and more casinos making these kinds of claims, regardless of their jurisdiction.

I don't know if it's because of the Patriot Act or what but everyone seems to think that if you drop the words "internal security" the masses are automatically going to step into line and play nice. I think the word got around that it's an easy card to play as a way to refuse to deal with third-party negotiators.

Whatever the reason it's mostly just smoke and mirrors: when casino peeps see an advantage to them in cooperating all of a sudden the cooperation comes remarkably easy.

Of course this is just a general observation and in no way is meant as a slight nor criticism of Mario.

re: Queen_Slotalot and the "posting bot" thing:
AFAI could tell Queen registered, posted once or twice for real and then connected a "robot" that trolls the site and makes random posts with snippets of auto-generated text. It's a way to bump up the post numbers so they can (a) gain greater access to the site and (b) fly under the radar a while before they start spamming the boards in earnest. Anyway that's why all of Queen's posts were deleted: total, nonsensical rubbish. The war against spammers is endless.

As to the "see all of their previous posts" thing I dunno ... I'd have to look into it.

 

[Casinomeister]

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

It was a "bot" that came in and started making nonsensical postings. The moderators deleted the postings thus you see "0" posts.

I'm checking into this situation. Some of you need to be aware that most i-gaming reps don't work weekends - like me, and they need to confer with other levels of management and departments before posting statements here. Mario is not running the casino on his own.

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal. This guy apparently has been identified as part of a fraud group. It's rather easy to detect, and don't expect the casino to explain point by point how he was identified.

I'll have a look to see what's up.

 

[Casinomeister]

Admin note: read the rules

And a heads up to the OP: you need to review the MUST READ sections before posting complaints. They're there for a reason.

Modifying the title removing subjective language.

 

[GrandMaster]

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

It was the work of the Trilateral commission. She posted the truth about WTC building 7 and had to pay the price.

 

[RobWin]

It was the work of the Trilateral commission. She posted the truth about WTC building 7 and had to pay the price.

LOL..You're a riot GrandMaster, why not join in the discussion there in the "What do these Buildings have in common ??" thread and post your thoughts on the Trilateral commission and WTC Building 7 and any other thoughts you may have regarding this...hell you can even call us all a bunch of conspiracy flakes in there if you like...

 

[funky_seagull]

With data protection you can request to see what information a company has about you. Sometimes you are charged an administration fee for this. But it is a legal requirement for a company to supply this information when requested by the customer.

At least in the UK it is.

 

[kakata]

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal.


well this is completely unfair.....
so THEY have the right to take our money withouth problem and than have the same right to refuse to pay cause of some undisclosed sh***t they claim is there?
and you think its Okay?
From now on 99.9% of em will use the same tactic cause you seem to agreed with em.
You didnt say word on rushmore shit.....you didnt say word on CW shit and you didnt say word on....okay forget it
Very good.
Bye

 

[chuchu59]

Kakata,

Of course this is unfair. Remember the wrong currency issue. If players played in the wrong currency, winnings were voided and they were refunded their deposits whereas those who lost were never given their deposits back as far as I know. However, I dont think Bryan is in agreement with them though.

 

[Pinababy69]

Kakata,

Of course this is unfair. Remember the wrong currency issue. If players played in the wrong currency, winnings were voided and they were refunded their deposits whereas those who lost were never given their deposits back as far as I know. However, I dont think Bryan is in agreement with them though.

I haven't forgotten about it Chuchu, not at all. The casino tried saying that they refunded EVERYONE who had deposited in the wrong currency, win or lose. However, some players did come on here and refuted that statement. They specifically said they had deposited in pounds, had lost and never heard another word. And the casino never replied, not to my recollection anyway. I'm glad you brought it up Chu...I didn't want to derail the thread, lol.

I'll be watching to see how this one turns out.

 

[Casinomeister]

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal.


well this is completely unfair.....
so THEY have the right to take our money withouth problem and than have the same right to refuse to pay cause of some undisclosed sh***t they claim is there?
and you think its Okay?
From now on 99.9% of em will use the same tactic cause you seem to agreed with em.
You didnt say word on rushmore shit.....you didnt say word on CW shit and you didnt say word on....okay forget it
Very good.
Bye

Get a grip Kakata. I really don't know what you're referring to. I am referring to this player's issue.

If you were to show up in Vegas, commit fraud in the casino and get caught, do you think the casino security would refund your losses? I don't think so.

It may sound unfair, but that's just the way it is.

I believe that in this case, this player has been refunded his deposits - so he actually hasn't lost a dime. Max and I are awaiting word back from the PAB - and based on my experience, when a MGS powered casino detects fraud, they're usually 99% spot on.

 

[Antonia1953]

So, the only question left here is whether there truly is cause for this accusation or are they just incorporating another effective excuse for not paying? I have no doubt that Bryan will get the facts...thanks! This is the wrong place to bear false witness from either party...I hope.


"I have sworn . . . eternal hostility against every form of tyranny over the mind of man" Thomas Jefferson

 

[Casinomeister]

I don't understand the hostility towards this casino. This is an up and up operation that has done no wrong in this situation.

The OP appears as a fraudster; the casino took action. What would you have done if you were the casino manager?

I'm just waiting for additional information in order to confirm this.

 

[chuchu59]

I bear no hostility to both Mario and casino but I just cannot forget the wrong currency issue. There have been no updates as to whether the players who played in the wrong currecny (Pounds) and lost were paid back their deposits because the play should be voided anyway. The last I saw, if I remember correctly was that some players had slipped through the proverbial 'cracks' and that they would be paid. If this is not too much of a derail, may I ask this question again: Have they been paid back their deposits, Mario?

 

[Mario]

I bear no hostility to both Mario and casino but I just cannot forget the wrong currency issue. There have been no updates as to whether the players who played in the wrong currecny (Pounds) and lost were paid back their deposits because the play should be voided anyway. The last I saw, if I remember correctly was that some players had slipped through the proverbial 'cracks' and that they would be paid. If this is not too much of a derail, may I ask this question again: Have they been paid back their deposits, Mario?

Hi Chuchu59,

All players been paid.

I am sure if this was not the case that you would have been the first to hear, especially on an open forum such as this.

We are a reputable casino with its goal in delivering an effortless gaming experience while players reap in the rewards and spoils.

Well go out of our way to ensure that if there is any injustice, that this gets rectified immediately.

Put us to the test.

Best regards
Mario

 

[Mario]

Pitched a Bitch, but Granmondial is not listed at eCOGRA website (i guess why =) ). Let's see what Mario will say to this. I can see, quite a few people experianced problems with this group (wrong currency issue, Firepay outsatnding balance issue, etc) I think it's time to reconsider this group's status (e.g. add to non-recomended).

All opinions welcome (VWM, I wait for your word) =)

Hi Iolgas,

We might not be accredited by eCogra but this still does not mean that we do not adhere to their set of guidelines and regulations.

All Microgaming Casinos needs to adhere to strict rules and guidelines.

This is not to mention the processors which all work with eCogra accredited casinos.

What would count with them would count with us.

We are still in the process of acquiring the stamp of approval which should be finalized in the coming months to come.

As for the highlighted players problems, we can ensure you that both cases been resolved.

Winbig got his money as well as the players who have played in the wrong currency were refunded in full.

Any further concerns with this please feel free to contact me and I will gladly discuss further.

Best regards
Mario

 

[blackjackguide]

So, the only question left here is whether there truly is cause for this accusation or are they just incorporating another effective excuse for not paying? I have no doubt that Bryan will get the facts...thanks! This is the wrong place to bear false witness from either party...I hope.


"I have sworn . . . eternal hostility against every form of tyranny over the mind of man" Thomas Jefferson

You have to think logically here for a moment. This is one the largest Microgaming casinos out there and one of the best in my opinion. They always have great customer and affiliate support and has always been one of my favorites. Why in the world would a casino not pay such a small payout as this to give themselves a bad reputation. Casino fraud is a huge problem in the industry and its great they are able to catch these people and stop them from doing it over and over. Otherwise, the casinos will not be offering these great promotions anymore due to high fraud!

Thank you Mario for keeping everyone informed of the situation!

 

[RobWin]

Iolgas, If you are on the up and up... then I strongly suggest you 'stand down' and file a PAB (Pitch a Bitch) with Maxd ASAP and give him time to look into it.

Meanwhile... *stamping foot* I want more info on this 'super secret' central negative database that we all knew existed, but casinos usually say doesn't exist. It's one thing for a casino (group) to keep and maintain records on their players, but this idea of a centralized database accessible by whom? every reputable and every clipshot gambling joint on the internet??
I want to know who owns it, maintains it, has access to it, and what type of information is kept there, etc.

You have to think logically here for a moment. This is one the largest Microgaming casinos out there and one of the best in my opinion. They always have great customer and affiliate support and has always been one of my favorites. Why in the world would a casino not pay such a small payout as this to give themselves a bad reputation. Casino fraud is a huge problem in the industry and its great they are able to catch these people and stop them from doing it over and over. Otherwise, the casinos will not be offering these great promotions anymore due to high fraud!

Thank you Mario for keeping everyone informed of the situation!

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

 

[winbig]

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

yep. Inquiring minds want to know. Quit hiding behind some piece of paper that may or may not apply to this situation.

What recourse does a player have if the information you hold on them is FLAT OUT WRONG?

In my case, for them to withhold winnings (although they were paid in the end) was totally uncalled for. Yes, I owed Firepay money. Why? My bank declined transactions, even though the money was there. Was it my fault? NO. Could I pay the money back? NO.

Keep in mind the preceeding took place AFTER Firepay quit taking money from Americans, and has since closed shop altogether.

 

[Mario]

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

Sorry but there is nothing to dodge,

Yes, there is a Global Negative List which is controlled by Microgaming's systems and the processors Fraud and Risk teams are able to request for players to be added and or removed.

There is no trade secret of any sorts as this is in guidance and approval from eCrogra.

It is common sense that an industry such as this would have ways and means of protecting its players as well as removing and blocking the bad elements in it.

Fraudsters and negative players with gambling problems and so forth are added onto the list to ensure that no further accounts are opened on a global level across all MGS casinos for obvious reasons.

There is not much more that could be said but that at no point is there at anytime any information sharing.

Accounts are verified on a global level to confirm that no negative information is rendered back from the list while no human intervention took place except the actual processors Risk team reviewing the results.

Any further questions just shout.

Best regards
Mario