Whine and Moan Grand Reef Casino disappeared (Playtech) and now reopened under "new management" - owing 1k $

[casinokoenig]

i was playing at grand reef casino quite regularly untill the site was shut down without any notice and all emails where unresponded (alltough promotion emails where sent out a few days before the sudden shutdown).

This happened in February and when shutdown happened i had a 1k$ pending chashout.
I tried to email them, call them by phone etc but never reached any and gave up the money

Today i checked the site again and found out that they reopened and are now an RTG Casino.
Heres what happened in Live Chat:


Question : Cashout never arrived
ME:
Hey there, i just checked my records and saw that requested a cashout of ~1000 $ before the migration from playtech to RTG wich never arrived in my skrill account.
Welcome to our Online casino Chat Service, How may I assist you today?

STAN
hi please note that we are a new operation and the Casino is under new management, so please visit Outdated URL (Invalid) and re-register a new account in order for us to be able to assist you further. Unfortunatly old records are have expired and we are starting on a clean slate.

ME:
but i was able to login with my old username
what happened to my funds ?

thats great sir, yet it is unfortunate that we do not have old records on our syrtem. We do apologize for this inconvinience at this time and we at Grand Reef hope you understand our current casino regulations

ME:
hm i have it in my records that the withdrawal for 1000 $ was requested on Outdated URL (Invalid) 2018
what am i supposed to do to receive my winnings ?

STAN:
sir unfortunatly the new management do not have excess or the withdrawal that you requested and we understand your frustration, yet we are very sorry for the inconvinience

ME:
okay , how can i reach the old management ? What ahappened to them ?
i mean its money thats owed , right ?

STAN
yes unfortunatly we are currently not linked to the old casino holders and as they have handed all the belts to us yet they did not give us all the data of the players that were migrated to the casino

ME
so what should i do now ?
its 1000 $ !

STAN
you can can start fresh with us and get your account going from scretch and we will make sure that this new management will definatlyb
make sure that you are taken well care off
do you have any contact details of the "old" owners so i can put my claims there ?
unfortunatly we are currently not linked to the old casino holders and as they have handed all the belts to us]
***** End of conversation



Cliffs.: got scammed 1k $

 

[deucebag]

What a joke.

 

[lotusch]

Unfortunatly old records are have expired and we are starting on a clean slate.

I guess that says it all right there!!!

Scumbags.

 

[bebo67]

Yeah. When "new buyers" happen they don't take on old debts. Really greasy if all they did was change platforms and are still the same people.

 

[Steviedoo]

How could records be expired. He logged in with his old username.


So scammy MCscammy of them.

 

[dunover]

I mean, sorry to player who has likely been conned, but Playtech - RTG? What on earth's going on there!

 

[goatwack]

"That's great sir"

 

[casinokoenig]

How could records be expired. He logged in with his old username.


So scammy MCscammy of them.

Exactly , funny sidenote , when restoring my password via the forgot password option i receved this email:

Dear: XXXX
You have requested a new password for your login at Grand Reef Online. Please view your account details and Security code to reset your password below..

Username: EERXXXXXXXXXXXX

Security Code: faptoy27 Use this code to reset your password.


*******

I mean WTF - lol

 

[Tirilej]

Please do a PAB about it so it at least will go out a warning to others. Maybe it's already rogued but otherwise it will be.

 

[alexking12k]

Simply - wow! I hope CM throws these guys in the rogue pit without hesitation.

 

[spiker1977]

Clean slate my ass, if you can log in with old username.
What a joke, for me it sound like same ppl but just scamming with a new skin. I would not play there.