odair
Dormant account
- Joined
- Oct 24, 2007
- Location
- Natal - Brasil
Hello Folks,
My experience is the following:
On 7.10. I made a withdrawal of 1900 GBP in the casino. It is all my
winnings and I did not use any bonus.
on 15.10. I still didnt have the money in my Neteller so I wrote an
email to the support.
After 4 days (!!!) there was no reply and I wrote another email and
entered online chat. The chat guy told me it is normal (!!!) that it takes so
long because of the size of the withdrawal.
The only answer I got to the email was an automated one ( transferred
to the relevent department...)
After another 4 days (today) I asked them again why they dont answer
and what is about my withdrawal.
I got this answer:
"Kindly note that your casino account has been locked and your winnings confiscated because you purchased in
Pounds.
Our terms and conditions states that the casino do not allow players from Non-Uk regions to play in GBP.
I checked the terms when I made my deposit. There was nothing about
this! I checked the terms again right now on
Link Removed ( Old/Invalid) and there is STILL
nothing about this.
So not only dont they keep their own promises ( 11. All customer
queries will be answered within two working days. )
They even say in chat that its normal that they dont.
They dont respond to emails
And they dont pay me for no reason (or a reason which is an obvious
lie)
I have contacted the casinomeister to ask how this casino can be on his recommended list but I also didnt get answer yet.
I also contacted the CEO who is active in this forum. On thursday he asked me for 24 hours to get this fixe. On friday he said he would do it on monday and my recent emails he didnt answer.
I am really sick of all this now and want to warn everybody of playing in this casino!!
My experience is the following:
On 7.10. I made a withdrawal of 1900 GBP in the casino. It is all my
winnings and I did not use any bonus.
on 15.10. I still didnt have the money in my Neteller so I wrote an
email to the support.
After 4 days (!!!) there was no reply and I wrote another email and
entered online chat. The chat guy told me it is normal (!!!) that it takes so
long because of the size of the withdrawal.
The only answer I got to the email was an automated one ( transferred
to the relevent department...)
After another 4 days (today) I asked them again why they dont answer
and what is about my withdrawal.
I got this answer:
"Kindly note that your casino account has been locked and your winnings confiscated because you purchased in
Pounds.
Our terms and conditions states that the casino do not allow players from Non-Uk regions to play in GBP.
I checked the terms when I made my deposit. There was nothing about
this! I checked the terms again right now on
Link Removed ( Old/Invalid) and there is STILL
nothing about this.
So not only dont they keep their own promises ( 11. All customer
queries will be answered within two working days. )
They even say in chat that its normal that they dont.
They dont respond to emails
And they dont pay me for no reason (or a reason which is an obvious
lie)
I have contacted the casinomeister to ask how this casino can be on his recommended list but I also didnt get answer yet.
I also contacted the CEO who is active in this forum. On thursday he asked me for 24 hours to get this fixe. On friday he said he would do it on monday and my recent emails he didnt answer.
I am really sick of all this now and want to warn everybody of playing in this casino!!