GoWild Cashout Times?

[hoff1985]

I just read on the review that it is 12-24 hours for verified members... When asking chat, it isn't communicated that clear it sounds only like "we can speed up for verified players"

Anyone have recent experiences with GoWild?

Part of my chat:

Britney: There is a default pending period of 48 business hours, after that in the shortest time possible,
Me: Ah really?
Me: I've read at Casinomeister that for verified members it's only 12-24 hours without a pending period anymore, is that not ture?
Me: true, sorry
Britney: We do offer the possibility to speed up withdrawal for verified players and of course we try to handle each withdrawal in part, in the shortest time possible

Gave them another shot now... Let's see how long it takes if i make it to WD

 

[Harry_BKK]

Go Wild/Wild Jackpots are one of the few who still flush withdrawals, hence it will be paid next day except weekends.

As with all MG download casinos they don't do payments on weekends.

 

[hoff1985]

Ok, cashed out now a bit over 1000$ and tried to flush over Live Chat, they told me flushing is only possible via E-Mail to Account Manager.

I think the Review at Casinomeister needs updating. It's not 12-24 hours for verified members, it's 12-24 hours for verified members if they send an E-Mail to the Account Manager to flush the withdrawal. That's a difference.

Maria: Allow me a few moments and I will gladly check
Me: Thanks
Maria: Be with you in a sec
Me: alright
Maria: Feel free to send your account mananger an email with regard to this.
Maria: You can email him at [email protected]
Me: Ok Thanks
Maria: AND CONGRATS on your winnings !!

 

[Harry_BKK]

Strange, according to Gia (the GW rep) flushing can be requested on LiveChat.

Send her a PM, i am sure she will get it sorted for you.

 

[hoff1985]

Thanks! I think its important as it doesn't only slow down the payment i only need to wait until the account managers takes care of it, until then everything is reversible.

BTW: I'm still fully verified with documents, i asked them yesterday if everything is still up-to-date as i haven't played there for a while.

 

[hoff1985]

Just received this answer from teh "Account Manager". Very very unsatisfying. I will write the Rep now.

If this is true then the review needs to be updated. If the only flush after it's pending nearly 24 hours what is the sense behind this? Also i will never get it in 12-24 hours if they only flush it tomorrow probably!

Hello Andre,

Thank you so much for your email.

I will contact the Finance Department reagarding your request, however, there's a big chance that they can not flush it right now. It will be done first thing tomorrow.

And, indeed, you should always contact me regarding flushed withdrawals.

Best regards,

Daniel Davis

 

[hoff1985]

It seems that they flushed it now anyways, but i didn't hear anything from anybody.

 

[Gia - GoWild]

It seems that they flushed it now anyways, but i didn't hear anything from anybody.

Hello hoff1985,

Thank you for also contacting me after starting this thread.

And sorry for my delayed reply, it took me a bit longer to track your account and review everything, since I did not have your username. Yet I am glad to see see that our finance department was quicker that me and flushed the withdrawal in the meantime.

I would also like to apologise for any inconvenience, and to assure everyone that this was merely an isolated issue. It seems the account had been marked as unverified in our system, and that is why this was not solved on the spot.

Regards,
Gia

 

[hoff1985]

Hello hoff1985, Thank you for also contacting me after starting this thread. And sorry for my delayed reply, it took me a bit longer to track your account and review everything, since I did not have your username. Yet I am glad to see see that our finance department was quicker that me and flushed the withdrawal in the meantime. I would also like to apologise for any inconvenience, and to assure everyone that this was merely an isolated issue. It seems the account had been marked as unverified in our system, and that is why this was not solved on the spot. Regards, Gia

Hi Gia,

thank you very much for your answer. Weird though as i asked yesterday via chat and they said it's all verified. But yeah. if it's solved now and i won't run into this again all good. Let's see how it long it takes now to get paid

Thank you very much for your quick response

 

[hoff1985]

It's getting suspenseful.... So it was 2 hours until it was flushed and so far we can can add 20 hours to that so we are at 22 hours now, still nada.

 

[Harry_BKK]

It's getting suspenseful.... So it was 2 hours until it was flushed and so far we can can add 20 hours to that so we are at 22 hours now, still nada.

They only do 1 payment run / day, i think it is 1pm or 3pm CET, can't remember it exactly as i have not withdrawn for a long long time.

 

[hoff1985]

They only do 1 payment run / day, i think it is 1pm or 3pm CET, can't remember it exactly as i have not withdrawn for a long long time.

Ahh ok, thanks for the info, that sounds OK Well it's then no 24 hours anymore, but at least i'll get it "on the next day".

Still if this is the case, then i guess the review needs to be changed.... We have a review of Betsafe saying they pay in 24 hours after 24 hours pending. But for 99% percent of customers they pay instant. For GoWild it says "Within a few hours, max 24h" which is not really doable with one payment run a day, as they will not pay you in 2-3 hours on the same day if you cashout in the morning as i've understood.

 

[Harry_BKK]

yes, you should get paid the same day if you flush your withdrawal before the cut-off time.

 

[hoff1985]

yes, you should get paid the same day if you flush your withdrawal before the cut-off time.

Really? OK... the nit must be 1 PM, as my payment was flushed at around 2pm yesterday, otherwise i would have been paid yesterday...

 

[Harry_BKK]

should be, i just can't remember the exact cut-off time ... i am sure Gia will confirm that once she starts her shift.

congrats on the withdrawal

 

[hoff1985]

Thanks... Was really happy, but the only cashout recently so i'm really looking forward getting it

I also usually don't be that picky... But especially when i start to play a casino more often i want to understand when exactly i will get paid... Too often i just trusted a review and then had to realize that the real experience is far off....

 

[hoff1985]

Got it now....

So all in all incl. 2 hours flushing delay pretty much exactly 24 hours ;-)

 

[Harry_BKK]

good to hear that i did not doubt it though

according to that timing it is then 12.00pm when they do the payment run

 

[michielm1]

i asked for wd 2 days ago. and yesterday in chat also 48 hours... i have a verified account and still nothing. please look

 

[Harry_BKK]

i asked for wd 2 days ago. and yesterday in chat also 48 hours... i have a verified account and still nothing. please look

They should flush your withdrawal when you request it on LiveChat. If not try to send an email with the flush request to: [email protected]

You can also contact Gia, the rep here on CM: https://www.casinomeister.com/forums/members/23337/

 

[michielm1]

They should flush your withdrawal when you request it on LiveChat. If not try to send an email with the flush request to: [email protected]

You can also contact Gia, the rep here on CM: https://www.casinomeister.com/forums/members/23337/

I havent asked for flushing, just how long the processing was going to take. They used to be faster in my experience. Never had any problem what so ever with this casino, now it s also no problem. I like this casino a lot because they have a lot of nice promotions. I think that , if they would have a <24h cash out time with at least e wallets, they should have been accredited.
The bbf shouldnt have failed imo.
i did send gina a p.m. cause i do hope she can ensure my wd to be in my skrill acc before the weekend...

 

[Harry_BKK]

I havent asked for flushing, just how long the processing was going to take. They used to be faster in my experience. Never had any problem what so ever with this casino, now it s also no problem. I like this casino a lot because they have a lot of nice promotions. I think that , if they would have a <24h cash out time with at least e wallets, they should have been accredited.
The bbf shouldnt have failed imo.
i did send gina a p.m. cause i do hope she can ensure my wd to be in my skrill acc before the weekend...

They are accredited!

They don't have automatic flushing, so you will have to request it manually. Then you will be paid with the next payment run which is Mo-Fr at 12.00pm. No weekends payments.

I am sure Gia will sort it our for you. Watch your Skrill account after 12.00pm CET

 

[michielm1]

oh yeah i looked at the W not G

but in that case they better cough up my dough


Edit... 12 cet is an hour ago and would still be about 24 hours too late.
Still nothing done with my withdraw?

 

[michielm1]

Funds received. Thats good !!! Sorry for nagging.

Now spending it ahahaha

 

[michielm1]

imagine couple hot cheerleaders...

Goooooooooooooooo Wild!!!

27euro turned into 300+ (2nd time in a week...)

nice

 

[michielm1]

12 hours to max 24 hours cashout time would be nice if it happens this time...

 

[michielm1]

well 20 hours after withdraw request i contacted live chat... she gave me an email addresse of accountmanagement dept. she cant flush so i have to email (and i have) them with flushing request.

i think its rather silly, since im fully verified, made wd's before (last week as well), and all deposits and wd's were by skrill. so if you all the time have to ask for your money in order to start the withdraw process, thats is not they way it should be.
a verified account should receive his wd to his/her e wallet within 24 hours without asking multiple times.

i liked how Gia made it happen last week. that was very nice and fast. but a player shouldnt have to ask for this every time. i hope this will change for the better. otherwise the payout information in the accredited section should be changed.

i have no problem with waiting 24/48 hours, but then faster shouldnt be advertised.

 

[hoff1985]

well 20 hours after withdraw request i contacted live chat... she gave me an email addresse of accountmanagement dept. she cant flush so i have to email (and i have) them with flushing request.

i think its rather silly, since im fully verified, made wd's before (last week as well), and all deposits and wd's were by skrill. so if you all the time have to ask for your money in order to start the withdraw process, thats is not they way it should be.
a verified account should receive his wd to his/her e wallet within 24 hours without asking multiple times.

i liked how Gia made it happen last week. that was very nice and fast. but a player shouldnt have to ask for this every time. i hope this will change for the better. otherwise the payout information in the accredited section should be changed.

i have no problem with waiting 24/48 hours, but then faster shouldnt be advertised.

very weird, but i also had to send an email to account management.

gia informed me though that usually live chat should work snd that you will then receive the cashout on the next day st noon. it seems that the problem is obvisouly that live chat doesn't know that they have to flush if asked to

i think in my case they didn't see that i'm already verified that's why the told me to contact the account manager if i want to flush.

 

[michielm1]

very weird, but i also had to send an email to account management.

gia informed me though that usually live chat should work snd that you will then receive the cashout on the next day st noon. it seems that the problem is obvisouly that live chat doesn't know that they have to flush if asked to

i think in my case they didn't see that i'm already verified that's why the told me to contact the account manager if i want to flush.

yeah i thought that could have been my case as well, but i think its weird that players need to ask all the time for their money in order to maybe receiving their money within the advertised payout time.
withdraw to e wallet should never take more than 24 hours (if all is verified and played withing rules / t&c's)

 

[hoff1985]

yeah i thought that could have been my case as well, but i think its weird that players need to ask all the time for their money in order to maybe receiving their money within the advertised payout time.
withdraw to e wallet should never take more than 24 hours (if all is verified and played withing rules / t&c's)

agree. as i understood its only the flushing problem. once flushed you will paid in the next batch (mo-fr 1200 cet) id i'm right

 

[BoomUp]

here is a hint

do not ask the chat if it is possible to flush or mention casinomeisters time frame.
just say please flush my withdrawal and set the pending time to zero please.
i had no problems whatsoever here and gia is always fast when it comes to replying

 

[michielm1]

here is a hint

do not ask the chat if it is possible to flush or mention casinomeisters time frame.
just say please flush my withdrawal and set the pending time to zero please.
i had no problems whatsoever here and gia is always fast when it comes to replying

that was exactly what i asked the CS... hi i'm yada yada yada, i would like you to 'flush' my withdraw... please.
(the part about pending time to zero i didnt know)
but still i think the processing should be within 24 hours without the asking

 

[hoff1985]

i made it. flushed via chat, but it was not easy ;-)

that was exactly what i asked the CS... hi i'm yada yada yada, i would like you to 'flush' my withdraw... please.
(the part about pending time to zero i didnt know)
but still i think the processing should be within 24 hours without the asking

i just got lucky, withdrew and tried to flush via chat, see below. i finally made it, but it was not easy and i was im the chat dor about 20 minutes including a longer phase without a response. I think it is time for an official statement and information how we should behave to get this done as it seems that live chat has no idea about flushing at the time you start a chat

You are now chatting with Roxanne
Roxanne : Hello and welcome to GoWild Malta Customer Support!
Me: hi roxanne
Roxanne : Hello
Me: please flush my withdrawal and set my pending time to zero! many thanks
Roxanne : Let me check that real quick
Me: thanks
Roxanne : Kindly note that there is a standard 48h time frame allowed for the processing stage
Roxanne : During this time you have access to your request in your account dashboard on the site
Roxanne : The finance department will start working on it once this time has passed and they will contact you with an update or in case they need any further details
Me: no thats not true. i've had the same discussiom the last time, and was assured that this time it should work from scratch. verified members can flush their withdrawals immediately via chat, thats what i've been told.
Roxanne : One moment please
Me: last time i needed to send an E-mail to the finance department and then it was flushed, but i was assured that this was only the case because the chat didn't see that i was fully verified and that for the future his should work without any issues
Me: thank you roxanne
Roxanne : All set Andre Please stand by for the update from the finance department
Me: Thanks
Me: just while i wait... is there anything i could do differently im the future? it seems that i always when i mention it in chat first, the operator tells me that this is not possible...!?
Me: Roxanne still there?
Me: aloha?
Me: do i need to stay in the chat?
Me: Roxanne, i can wait, but please let me know if necessary as i didn't hear back since 10 minutes... Thank you!
Me: ok i need to go, hope everything worked out, otherwise please comtact me via e-mail
Me: thank you

 

[hoff1985]

Got paid! So it took around 14 hours...

So it is clear:

IF you can successfully flush, you will get it the next day around 12:00pm (for e-wallets).

The only open question is now how we can make sure that live chat now flushes immediately and doesn't first always says that this is not possible.

 

[michielm1]

Everything received all is good. I understand how it works and yet again i withdrew an amount of 150 so i stay here!!!

 

[michielm1]

Its kinda cool to have an accountmanager, but it would be at least as helpfull if payouts happen more than on 1 set time on a working day...
that being said... im on a great run at this casino. Not only this week. Everything is legit and getting better every time so i definately reccommend them every day of the week